This installation is no longer functional.

[dawnw0]

My creative cloud app stopped working.  I tried to update it and got "this installation is not functional".  I followed every suggestion and removed, cleaned, deleted folders, uninstalled Windows 10 updates, and still "this installation is no longer functional".  What next?

[Kanikas]

Hi,

Please refer :-

Re: Creative Cloud "Download Error" message

Creative Cloud Help | Download Error in Apps tab of Creative Cloud Desktop Application

[dawnw0]

Been there.  Done that.

So, here is what I did this last time. 

Uninstalled all of Creative Cloud, including Bridge, Lightroom, Photoshop from Control Panel.  Same error.

Went into task manager and stopped everything Adobe.  Same error.

Went into users/app data and deleted both the AAMupdater and OOBE folders.  Same error.

Used Adobe cleaner tool, option 3.  Same error.

Used Revo Uninstaller and ran the uninstall and did the advanced cleanup to get rid of registry entries and all files and folders.

Cold start reboot.  Same error.

What am I missing.

[dawnw0]

Well, I completely wiped Adobe from my Win10 desktop.  Checked and ensured the AAMupdater and OOBE folders no longer existed and no Adobe processes were shown in Task Manager.  Still the exact same error - this installation is no longer functional.

C'mon - short of fdisk the system drive and a clean install of Win10, anyone have any ideas?

[dawnw0]

Nothing else?  Am I missing something?

[Govardhan.V · Accepted solution]

If you havent tried below steps , try it once.

Follow below steps :

Uninstall Adobe Creative Cloud .

Creative Cloud Help | Uninstall the Creative Cloud desktop app

Disable Firewall Temporarily.

Step 1 :

Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Step 2:

Navigate to C:\Program Files (x86)\Adobe.

Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]

Unable to delete??? rename it to Adobe Creative Cloud-old.

Step 3 :

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

Then navigate to Local>Adobe.

Open Adobe folder and delete folders named AAMUpdater and OOBE.

Step 4 :

Make sure Adobe Creative Cloud is not listed under Control Panel > Program and Features. list.

Then download and install Adobe Creative Cloud application and check.

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe

Also make sure , Automatic Proxy settings detect is ON>

[dawnw0]

OMG!  It worked and my PS and LR are downloading right now.  Such a relief.  YOU ROCK!

There were some entries in Hosts from Spybot which had the word Adobe so I deleted them.  Turned on the proxy and deleted the Adobe Application Manager folder in Common Files.  I don't know which one was the key but all that matters is it worked.

Thank you for sharing your brilliance.

[Govardhan.V]

Splendid ! Glad to hear that .

You are welcome

[Patricia L. Walker]

this also worked for me with a similar problem

After days of loops and hoops, I can enjoy the products again thanks

[stevenm18687881]

Thanks. Solved the issue for me!
Really appreciate it.

[DANDANAN]

it keeps saying that i can't delete the folder 'cause it's open in another window but i don't have any other windows opened?? tried renaming it. same problem.

[Govardhan.V]

Launch Task Manager and then end all Adobe related processes like Creative Cloud , CoreSync, AAMUpdater , Acrotray , Armsvc............................etc

Then try to rename and check .

You will get that error message, when Adobe related process is still running in background.

[ltfcstew]

LEGEND!!! Thank you so much for posting this. Two seperate technicians took charge of my PC for over an hour today and managed to solve nothing.

Adobe - give this man a job.... and if you already have, give him a payrise!! Thanks again!

[joelk23797229]

OMG THANK YOU SO MUCH! I was going insane trying literally everything and this works! You sir a a god damn genius I love you

[adamc82922445]

Thanks this worked for me as well...

This is at least the second time I've had to manually remove creative cloud from my computer just so that I can update it to install the apps. Cleative Cloud app is a serious pain.

[kparrcreative]

THANK YOU. I just spent the last 2.5 hours trying to fix this.

[Alex Samson]

Thank you soooooo much for this post, your advice worked a treat. Excellent :0)

[Govardhan.V]

Also check for any Adobe entries in Hosts file with loop back address 127.0.0.1 :

1)Navigate to C:\Windows\System32\drivers\etc and look for file named hosts inside etc folder.

2)Copy the hosts file to Desktop and open the same with notepad.

Check whether you can see any Adobe related entries inside Hosts file like 127.0.0.1 activate.adobe.com.......etc??

[davep52558463]

Thanks for the lead to this. I had deleted anything that remotely resembled something from Adobe and did not even know about this file. Cleaned it up and presto, it is working. Kudos!

[혜민박70917931]

Wow!!!

It worked! Thank you so much. I was suffering of this problem for two days. Really thank you for your help

[fimmel11]

This is not the same error.

Is there an OSX equivalent to Brucgovn's solution?

Please help this is very frustrating...reformatted a computer and am unable to install any CC apps.

[Govardhan.V]

Can you post screenshot of the error ?

[Gyuston1]

THANK YOU SOOOO MUCH!!!!!!!!!!!! Been looking for a solution for the past 5 hours!!!!

[bobbiflow]

Do you have a OSX version?

[kparrcreative]

Sorry, I have Windows 10.