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Allison29448089n46v
Participant
April 17, 2023
Answered

Accidentally set up personal profile rather than business profile

  • April 17, 2023
  • 2 replies
  • 8433 views

My employer set up my account and I accidentally selected the personal profile option, rather than my employer's business profile. By doing that, I'm not getting access to the Adobe functions. How can I remedy this?

Correct answer viplove dhar

Hello Allison, 

 

Please log out from the Sign out from Creative Cloud and then Sign back in, If in case you didn't get the option to Choose the profile, Then in that case, Please log in on Accounts.adobe.com. Once you are log in, at the top you will see Account and Security option click on it and choose Sign-in and Security, and turn off the Automatic Profile Selection. After that please Login in again it will give you the Option to select your ORG profile.

 

2 replies

T
tubal22
Participant
June 1, 2023

Good luck.  It will be easier to go down to your local courthouse and set up a new identity and have your company set up a new profile under your new name.  I've been trying to access my business products for DAYS and every time I sign in it thinks I'm using my personal profile and wants me to buy the products my company is already paying for.

    S
    Sherellyn32912465xx4c
    Participant
    October 13, 2023

    I agree, this is irrationally difficult, I've been trying for quite some time to correct a setting I thought wouldn't matter at all when this new update came out. Sigh.

      V
      Adobe Employee
      viplove dharCorrect answer
      Adobe Employee
      April 17, 2023

      Hello Allison, 

       

      Please log out from the Sign out from Creative Cloud and then Sign back in, If in case you didn't get the option to Choose the profile, Then in that case, Please log in on Accounts.adobe.com. Once you are log in, at the top you will see Account and Security option click on it and choose Sign-in and Security, and turn off the Automatic Profile Selection. After that please Login in again it will give you the Option to select your ORG profile.

       

      S
      Sherellyn32912465xx4c
      Participant
      October 13, 2023

      In my Account and Security menu and then Sign-in and security menu, there is no Automatic Profile Selection option to turn off... What do I do now? I can sign into the correct profile on different computers but not this one... a complete uninstall? Would that work?

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