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emily31890396a86b
Participant
September 2, 2023
質問

Adobe's "access granted" email is blocked by my school's mail server

  • September 2, 2023
  • 返信数 1.
  • 552 ビュー

Hi all!

I purchased a six-month creative commons subscription using a student discount.  The purchase went through and Adobe tech support says they can see that I have an active plan associated with my adobe account but they kept trying to kick me to some sort of Admin Support (I don't have admin access so it denied me).  When I sign into the Creative Commons desktop app, under my user name it says "plan information unavailable." 

My school's tech support says they cannot make exceptions to the email firewall.

Anyone got any ideas of a workaround so that my 6-month subscription is reflected in the desktop app?

 

Thanks!

    このトピックへの返信は締め切られました。

    返信数 1

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 2, 2023

    what's "creative commons" relationship to adobe creative cloud?

     

    and did adobe support say anything about a 6month subscription?

    E
    Emily32029143r2z6
    Participant
    September 3, 2023

    My bad, I meant Creative Cloud.  

    Support told me that I had an active plan and agreed that emails to my school address were being bounced.  The technician sent me to a page for Admins to make appointments with experts, but I don't have admin priviliges so I was not able to utilize that service.

    E
    emily31890396a86b作成者
    Participant
    September 3, 2023

    can you add a secondary email address that avoids your school's block?

     

    and what about that 6 month subscription?


    The six month subscription is through a deal that califonia community colleges negotiated with Adobe.  Their plan is $40 for 6 months but you MUST sign up with your school email as a way to confirm that you are enrolled at one of the associated schools.  I have emailed them through a submission form on the website asking them to allow school confirmation through another route but they haven't responded after 2 weeks.  And they also don't have an email address or customer support number listed.

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