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R
rony khoury
Participant
October 1, 2025
解決済み

Creative Cloud All Apps for HED - Shared Device licensing problem

  • October 1, 2025
  • 返信数 1.
  • 201 ビュー
hello
total machines 45 Used machines 30 
as you can see i have purshased a 45 licenses  ( Creative Cloud All Apps for HED - Shared Device)
but the used machines number are incrementing automaticlly without creating any package and profile . is there anything i can do.
 
解決に役立った回答 Bani Verma

Please follow the steps shared in the following help document to recover Shared device licenses: https://adobe.ly/3IEX0so;

 

Let us know if this helps.

 

Thanks,
^BS

返信数 1

Bani Verma
Community Manager
Bani VermaCommunity Manager
Community Manager
October 1, 2025

Hi @rony khoury,

 

Thanks so much for sharing the details. License issues like this can be tricky to untangle, and I appreciate your patience.

I looked at your account and noticed that none of the 45 Shared Device Licenses appear to be in use at the moment.

That said, I also saw that all licenses under the Creative Cloud Enterprise VIPMP Students plan are used. The devices you see may be associated with that student subscription instead, which might be why things look off.

Please check and confirm.

 

Thanks,
^BS

R
rony khoury作成者
Participant
October 1, 2025

Hi Bani,

 

30 Shared Device Licenses are in use right now (Creative Cloud All Apps for HED - Shared Device)

 

Kindly find attached the screenshot.

 

I appreciate your support

 

Regards,

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