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Padoke
Participating Frequently
January 3, 2019
解決済み

How do I register multiple copies of Acrobat Pro 2017 in an office environment?

  • January 3, 2019
  • 返信数 2.
  • 4039 ビュー

We recently purchased a volume license for Adobe Acrobat 2017. I used my own Adobe ID to log in/download software/retrieve a license, which was no big deal. I noticed I had to use my Adobe ID to register the software after installation.

My question is, do I have to get every user that will be installing this software a unique Adobe ID to register the software on their machines after I install it? I doubt they will want to see my name in the upper right corner of the software if I register everyone's software with my Adobe ID.

このトピックへの返信は締め切られました。
解決に役立った回答 EnterpriseHelp

Actually when I check the box "Grant Offline Exception"

the SN field is greyed out. I save the MSI and close the Wizard. I open/run the  AcroPro.msi that I've previously worked on in the Wizard and the installation opens. I enter the license key on the screen where it asks for one or choose the "trial" version. I don't do anything fancy to open the MSI other than use a File Explorer and browse to it and run it. Then I go through the standard installation.

Upon running the program for the first time after installation, is when I'm presented with the "Sign In Required" screen.


By "greyed out" do you mean the user interface has disabled it and you can't interact with the field, or do you mean you crossed it out in the screenshot?

Wizard usage does not modify the MSI. It creates an MST file that you reference from the cmd line (or which is referenced automatically in the Setup.ini file when you run Setup.exe).

Verify:

  • You've entered the license in the Wizard.
  • You've saved the project.
  • There's an MST in the same dir with a current date.
  • Open the ini file and verify it references the MST.
  • Run Setup.exe.

If you still have problems, it's time to look at logs.

返信数 2

P
Padoke作成者
Participating Frequently
January 3, 2019

Yes, I have 1 license to activate all copies of the software. The version is Acrobat Pro 2017 and it’s English for the US.

I have had no problems getting the software licensed for installation purposes. It’s just the product registration/first-time run of the software that is creating some questions on how to get it registered.

EnterpriseHelp
Community Manager
EnterpriseHelpCommunity Manager
Community Manager
January 3, 2019

Admins usually register for all users pre-deployment via the Wizard, cmd properties, etc.

Common Deployment Options — Enterprise Administration Guide

P
Padoke作成者
Participating Frequently
January 9, 2019
  • First, activation/licensing is not the same as registration. These are different things.
  • There are no screenshots in your post.
  • If you enter the license in the Wizard you should not be asked again for the license when installing.

I had been replying directly to the emails that I was receiving and apparently, that stripped out my attachments.

Ok, based on your response I have no issue with the licensing process. My biggest issue is the registration process, or the inability to remove the registration process. This screenshot I have attached is what I'm trying to avoid.

That screenshot does muddy the waters, so to speak, because it does appear that it's asking for activation even after the license has been applied, hence the phrase "required to activate" being in the first sentence. Is that the registration process or the activation process? Note that this is after entering the volume license during the installation.

I removed my Adobe ID to hopefully avoid future chastisement.

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 3, 2019

[moved from Installing, Updating, & Subscribing to Acrobat to Enterprise Deployment (Acrobat and Reader)]

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