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Participating Frequently
December 12, 2022
質問

I can not reach adobe in any way

  • December 12, 2022
  • 返信数 3.
  • 1153 ビュー

Hi, Adobe is not repsonding to my email, their phone in my location is inactive and the chat option does not even appear. They just keep sending me emails that the invoice payment did not work (which i want to contact them about). Is there any was I could receive any form of basic customer service from this company?

このトピックへの返信は締め切られました。

返信数 3

Abambo
Community Expert
Community Expert
December 12, 2022
quote

Hi, Adobe is not repsonding to my email, their phone in my location is inactive and the chat option does not even appear.


By @maja26782573dxj0

Change your browser. If you have a Teams or an Enterprise subscription, use the admin console (https://adminconsole.adobe.com/support) to contact support.

 

If you have an individual subscription: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

 

Moreover, with the individual subscription, you can check your account at https://account.adobe.com and update your payment method. Update credit card and billing address 

ABAMBO | Hard- and Software Engineer | Photographer
kglad
Community Expert
Community Expert
December 12, 2022

@Abambo 

 

did you get the messages about read/write italian?

Abambo
Community Expert
Community Expert
December 12, 2022
quote

@Abambo 

 

did you get the messages about read/write italian?


By @kglad

I was occupied. I got the message, but did understand only at the second sight. 😉

ABAMBO | Hard- and Software Engineer | Photographer
kglad
Community Expert
Community Expert
December 12, 2022

if you have an teams or enterprise account you shoule use your admin console: open the support tab on your admin console > start chat or start case or request expert session. https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

Participating Frequently
December 13, 2022

the thing is that there is no chat option, i followed this path mulitple times - i don't know if that is because of the region or what is the reason but there is no chat... as to expert sessions, the button is there but after i click on it it just shows that all times are busy and doesn't allow me to switch to next month

Participating Frequently
December 13, 2022

Here are the screenshot. Tried again now and this time calendly doesn't work and as you can see - there is not chat button. I have a team solution.

Legend
December 12, 2022

What email address are you sending to? I never heard of a support email for Adobe, and you can't reply to automatic emails.