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bradleyh65157031
Participant
February 14, 2021
解決済み

I cannot get past any home screen on all my adobe apps (it is blank and only certain tabs work)

  • February 14, 2021
  • 返信数 1.
  • 568 ビュー

Hi, any help would be ver appreciated! I cannot get past my home screen nor open any new files like i would usually, Before i had problems with photoshop being able to run as both my win64 and win32 dll files were not there, so i restored my windows to a previos time before i couldnt run anything. Now after that i cannot get past the home screen which remains blank and only shows a few tabs, many of which do not work. For example the drop down menu works and shows all the relevent options of File but then when going File>New it simply clicks and does nothing. 

 

このトピックへの返信は締め切られました。
解決に役立った回答 Bradley5FE7

Thanks for the update, Bradley. You don't have the necessary access to install the applications on the computer.  

 

Please locate whatever documentation was provided by your university so that you can contact them for assistance.


The case is closed, he (technician) said that I had done most of the work already in problem solving, he found that it was a minute issue with the common files>adobe>UXP. The UXP was somehow corrupted and controls all of the adobe products as it is linked so that got changed under running administrator and all is fixed.

返信数 1

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 14, 2021

start here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html

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    Bradley5FE7
    Participating Frequently
    February 16, 2021

    Hi, thankyou for your help but it has not helped, I have found that opening the window>workspace>essentials gives me my tools but after still tryig to create a new document canvas or access the home page it goes blank. 

    Image1 and image 2 is below

    Image one shows the use of window>workspace>essentials (the tools show) but when trying file>new or pressing the homepage button the second image displays. Its been like this for a while now and ive run out of ways or ideas to solve this issue 😞

     

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    February 16, 2021

    Hi Jeff, i have tried looking into the files and decided to unistall all my apps a final time and once i try to install them backl i get this message promt > 

    I dont know if this perhaps helps at all ?

    thanks again for trying to troubleshoot


    Thanks for the update, Bradley. You don't have the necessary access to install the applications on the computer.  

     

    Please locate whatever documentation was provided by your university so that you can contact them for assistance.

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