I have a "Creative Cloud ENT" serial number but I dont' know the product I should to download

[FjdSM]

I have downloaded Creative Cloud and then InDesing CC, but when I tried to activate the product in the Adobe accounts web page I get the error "Invalid serial number"

Perhaps I have installed a wrong product....

[Sumit Singh · Accepted solution]

Hi Francisco,

First of all Creative Cloud ENT is an Enterprise volume serial number so it cannot be registered under retail account.

There is different method for using CCE serial number, install and activating programs.

Please refer the following help article on how to create serialized package for Enterprise customer.

https://helpx.adobe.com/creative-cloud/packager/serial-number-based-licenses.html

As you have already installed InDesign CC and Creative Cloud Desktop app then next you need to signed out from Creative Cloud first and

create License File using Creative Cloud Packager.

https://helpx.adobe.com/creative-cloud/packager/create-license-file.html

Run this license file on end user machine. it will fix the license issue.

Hope this helps.

Regards,

Sumit Singh