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Participating Frequently
February 28, 2017
質問

reinstaling adobe Acrobat Professional 9.0 International English Windows

  • February 28, 2017
  • 返信数 3.
  • 2032 ビュー

i have got help from the support chat  on how to download and install Acrobat Professional 9.0 but it keeps saying that it is the wrong licens number. what do i do

このトピックへの返信は締め切られました。

返信数 3

Legend
March 6, 2017

Ok. I strongly suspect you should have preserved the installer when it was still supported (which it hasn't been for years). But several times I have seen an Adobe person here who could fix this, but not in many months. Volume licensing is a special world and only a few know it. If you want to attract his attention I suggest you start a new topic which includes all the key information you've given over many posts and mentions the volume license portal and Acrobat 9 in the subject. Perhaps it will be seen over the next few months but I recommend you also consider a plan B.

Legend
March 6, 2017

So you are logging in to the volume license portal, but it's not there?

Participating Frequently
March 6, 2017

correct it is not shown in there.

kglad
Community Expert
Community Expert
March 6, 2017
kglad
Community Expert
Community Expert
February 28, 2017

assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number.  ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.

common mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual).

and one of the most common is using a program installation file with a suite's serial number. eg, using a cs6 suite serial number with a photoshop cs6 installation file.  that won't work even though photoshop is included in that suite.  you must use the suite's installation file (and you can choose to only install one program from the suite).

here's official info about that error,  http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

[moved from Downloading, Installing, Setting Up to Installing, Updating, & Subscribing to Acrobat]

Participating Frequently
February 28, 2017

i have a licens key to this version

Acrobat Professional 9.0 International English Windows

where do i get that?

kglad
Community Expert
Community Expert
February 28, 2017

Downloadable installation files available:

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.