reinstaling adobe Acrobat Professional 9.0 International English Windows

[morteng68526916]

i have got help from the support chat  on how to download and install Acrobat Professional 9.0 but it keeps saying that it is the wrong licens number. what do i do

[kglad]

assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number.  ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.

common mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual).

and one of the most common is using a program installation file with a suite's serial number. eg, using a cs6 suite serial number with a photoshop cs6 installation file.  that won't work even though photoshop is included in that suite.  you must use the suite's installation file (and you can choose to only install one program from the suite).

here's official info about that error,  http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

[moved from Downloading, Installing, Setting Up to Installing, Updating, & Subscribing to Acrobat]

[morteng68526916]

i have a licens key to this version

Acrobat Professional 9.0 International English Windows

where do i get that?

[kglad]

Downloadable installation files available:

• Suites and Programs:    CC 2017 |  CC 2015.5 | CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
• Acrobat:  DC, XI, X | X Suite | 9,8 | 9 pro extended exe,9 pro extended 7z | 9 standard  | 8 standard |
• Authorware:  7.01 windows |
• Captivate:  9 | 8 | 7 | 6 | 5.5, 5 | 1
• Cold Fusion:  11, 10 | 9.0.2, 9.0.1, 9.0.0, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0 |
• Contribute:  CS5 | CS4, CS3 | 3,2
• FrameMaker:  12, 11, 10, 9, 8, 7.2 |
• Lightroom:    6.8| 5.7.1|  4.4 | 3.6 |
• Photoshop Elements:  15,14,13,12,11,10,9,8 | 9,8,7 win | 8 mac | 7 mac
• Premiere Elements:  15,14,13,12,11,10,9,8| 9, 8, 7 win | 8 mac | 7 mac
• RoboHelp:  2015

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

[morteng68526916]

witch one of these is it 9 pro extended exe,9 pro extended 7z is it important that it is a volume licens?

[kglad]

publicly available installation files do NOT include volume licensed software.  those must be downloaded via the enterprise portal, Find information on Adobe's Volume Licensing plans

[morteng68526916]

but my licens is not shown when i login, can someone ad the licens key i have to that portal?

[kglad]

probably not. 

1. that version is no longer supported

2. that version won't work properly with any newer os

3. that version is not secure

but you can try using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

[morteng68526916]

they said that i shoud go get help from the forums

[kglad]

that's because of 1.

[morteng68526916]

that dosent solve my problem what can i doo?

[Test Screen Name]

You can talk to the Adobe license coordinator in your organisation. It's their responsibility to use the portal and get you the installer. We cannot help you do that.

[morteng68526916]

you dont seem to understand i am that guy, when i log in i cant se it! and when i try to load it up whit my licens key it cant do it because it is 9.0 and that can only be done by some one at adobe! so then i call support and they say that only adobe guys on the forums can do it.........

[Test Screen Name]

So you are logging in to the volume license portal, but it's not there?

[morteng68526916]

correct it is not shown in there.

[kglad]

[moved from Installing, Updating, & Subscribing to Acrobat to Enterprise Deployment (Acrobat and Reader)]

[Test Screen Name]

Ok. I strongly suspect you should have preserved the installer when it was still supported (which it hasn't been for years). But several times I have seen an Adobe person here who could fix this, but not in many months. Volume licensing is a special world and only a few know it. If you want to attract his attention I suggest you start a new topic which includes all the key information you've given over many posts and mentions the volume license portal and Acrobat 9 in the subject. Perhaps it will be seen over the next few months but I recommend you also consider a plan B.