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Alexolf
Alexolf
Participant
November 17, 2025
質問

Critical Crash on Type Tool in Illustrator v30.0 (Clean Win 11 + RTX 3070 / Ryzen 5900X)

  • November 17, 2025
  • 返信数 1.
  • 63 ビュー

Illustrator v30.0 crashes immediately whenever the Type Tool is selected or text is edited. Downgrading to version 29.8.3 resolves the issue entirely on the exact same hardware.

System Specifications:

  • OS: Windows 11 (Clean Installation).

  • CPU: AMD Ryzen 9 5900X 12-Core Processor.

  • RAM: 96 GB.

  • GPU: NVIDIA GeForce RTX 3070.

  • Driver Version: 581.80 (Clean install).

  • Illustrator Version: 30.0

  • Plugins: None.

Steps to Reproduce:

  1. Launch Illustrator v30.0.

  2. Create a new document or open an existing one.

  3. Select the Type Tool (T).

Observed Behavior:

  • Scenario A (GPU Performance ON): The application crashes instantly to the desktop (silent crash).

  • Scenario B (GPU Performance OFF): The application throws an "Unknown Error [PARM]" and fails to create the text object.

Troubleshooting Attempted (Unsuccessful):

  1. Reset Preferences (Ctrl+Alt+Shift).

  2. Cleared Adobe Font Cache and Windows Font Cache manually.

  3. Performed a clean installation of NVIDIA Drivers (v581.80).

  4. Tested on both new blank files and legacy files.

Workaround: I have downgraded to Illustrator v29.8.3. It works perfectly with no crashes.

返信数 1

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
November 17, 2025

Hello @Alexolf,

Thanks for reaching out and sharing your observations. That does seem troubling. As this typically occurs when using the Type tool, it may indicate that a font problem is present. Would you mind trying the suggestions shared in this help article (https://adobe.ly/47ZrRIN) and checking if it helps? Also, try the suggestions shared here (https://adobe.ly/4829dQk) and let us know how it goes.

Looking forward to hearing from you.

Anubhav

Alexolf
Alexolf作成者
Participant
November 17, 2025
Hi, thanks for the suggestions.

I have reviewed the articles, but I want to emphasize two critical points
that rule out local font corruption:

1.

*This is a completely clean Windows installation.* There are no
accumulated old or corrupt fonts in the system.
2.

*The exact same set of fonts works perfectly in Illustrator v29.8.3.* If
a font were corrupt, it would likely crash v29 as well.

Since the issue is isolated *only to v30.0* and v29 works stable on the
same machine with the same fonts and drivers, this indicates a regression
in the v30 Text Engine or GPU handling, not a user-side font issue.

Please pass this information to the engineering team, as this seems to be a
software bug in the new release.
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