Illustrator 25.3.1 update - GPU performance greyed out after using outline mode.

[Yeah No]

Hey All,

Just upgraded from version 25.2.3 to 25.3.

Upone further inspection, once I enter outline mode (Ctrl-Y), "View using GPU" is greyed out and the performance slows to a crawl.  I updated my video card drivers as well and that does not seem to help

It's as if it's stuck using the CPU view - not the GPU.

The only fix is the roll back to the 25.2.3 update.

Anyone other than me having this problem?

[Yeah No]

Rolling back to version 25.2.3 didn't help you?  It's helped me and others until a new update arrives.

[Bubb_Land]

Hi, I have a problem that seems similar ... 

MacBookPro 16 2018 / Big Sur 11.4 / Illustrator 25.3.1

https://community.adobe.com/t5/illustrator/25-3-1-bug-drawing/td-p/12214664

have a nice day

[nícolashki]

Every time I press ctrl+y to use the outline mode the animated zoom stops working, I have to reopen the document I'm working on to use animated zoom again. Is there a way to fix this issue? I want to be able to use Animated Zoom while in Outline Mode.

[Monika Gause]

Which version, system and hardware is it?

Did it ever work correctly?

[nícolashki]

The latest version (25.3.1), Windows 10. It used to work correctly.

[Met1]

Does zoom work?

Animated zoom is just a gimmick...

[nícolashki]

Yes, the "box" zoom works, but I use a Wacom tablet and it's better to zoom with the animated option because of no mouse scroll.

[Zgrimber]

Got same bug on 25.3.1
Downgrading to 25.2.3 seems to fix it.

[Mr Curieux]

Hello community,

The title says it all... This bugged also happened a couple of versions before... I am running on Windows and I have all of my GPU stuff updated and are running fine on the other software.

This is a very little annoying bug I can tell you...

Thanks

[Srishti Bali]

Hi there,

Sorry to hear about this trouble. We tried but couldn't replicate this issue. Could you please share a few more details like:

• Graphic card installed on your machine.
• Share crash logs by following these steps: https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html 
  While submitting the crash report make sure you add your email address. Once done, please share the email address with us via DM. This will help us find the crash report and help accordingly.
• Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
• Does turning off GPU performance (CMD+K > Performance > Uncheck GPU performance) help resolving this issue?

We're here to help, just need more info!

Regards,

Srishti

[Mr Curieux]

Hello Srishti,

Thanks for replying to me. I have re-installed version 25.3 and the problem is already back.

Here is what happens: On any document.

When I switch to Outline view my GPU preview option gets greyed out. When back from the Outline view I am left with only CPU preview, which is way laggier. It is not linked to any specific document, turning on and off the GPU performances from the settings panel does not help to work around the bug. When it happens, it happens only in the open document, closing it and reopening it and things are back to normal.

Here are my specs:
Thinkpad Extreme Gen3 - Windows 64bit Pro - latest version.

GPU 1: 

Nvidia GeForce GTX 1650 Ti , version: 27.21.14.5266

GPU 2:

Intel(R) UHD Graphics, version: 27.20.100.9466

Where can I report this ? I have saved my NFO file.

Thanks!

[Srishti Bali]

Thanks for sharing the details. This has been reported by a few other users as well and we're investigating the issue. I merging this conversation to an existing threads, where we will be posting all the updates related to this issue. 

Save the NFO file to Creative Cloud folder, and share the download link via DM. Click on this link to open my profile and click send message. 

Also, please don't forget to upvote this issue here: https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/42443869-view-u...

Regards!

[Gaschka]

GPU gets disabled after switching to Line Preview and back!

Closing and reloading the file fix this, but this happens for all of my documents, new or old in AI 25.3.1 on Windows with Nvidia Geforce GTX 1060 6 GB Driver Version 471.11

It's horribly annoying, I basically can't use this tool anymore for my work.

Can't upload a screencast here. 

[Srishti Bali]

Hi all,

We have recently released an update for Illustrator 2021 (v 25.4.1) which contains some stability fixes. If you are not already on v25.4.1, then we recommend you to update to latest version and let us know how it goes.

If that doesn't help, please try the steps suggested on this UserVoice page (https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/42443869-view-u... ) and share your observations with us.

Regards!

[Isaac23950041nyw9]

It is happening to me with Illustrator CC 2022

[jane-e]

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@Isaac23950041nyw9 wrote:

It is happening to me with Illustrator CC 2022

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Can you check to see if you have updated to 26.2.1? If should be fixed.

Jane

[Yeah No · Accepted solution]

I can confirm update 26.2.1 works as intended.

Thanks!

[Isaac23950041nyw9 · Accepted solution]

Hi @jane-e . The problem was solved with this update. Thank you!

[jane-e]

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@Isaac23950041nyw9 wrote:

Hi @jane-e . The problem was solved with this update. Thank you!

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You're welcome, @Isaac23950041nyw9 , I'm glad it's working for you now.

Jane