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Could you please give us some details of your question?
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Hello @Lisa28674136ponf,
Thanks for reaching out. Would you mind sharing some more details, like the exact version of the OS/Illustrator, system config (CPU/GPU/Memory), and a screen recording of the problem (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-f...), as suggested by Monika, so we can investigate this further?
Looking forward to hearing from you.
Thanks,
Anubhav