Unable to open a DropBox file in Illustrator getting Error "Can't Open the illustration file ID:-54"

[Jenchieh0D45]

Can someone save me from breaking this computer?

I need help with opening the AI files that were saved with CS6.

I tried to the file, but "Can't open the illustration.  The file is locked or in use.  ID: -54"

The files were from a different computer which are saved in dropbox.

Thank you...

{Renamed by MOD}

[Brad @ Roaring Mouse]

Check permissions on the folder/files on dropbox. If it was another person, they may have set it for read-only.

[Anshul_Saini]

Hi there,

Sorry to hear about the trouble you are facing. I would like to know if the steps suggested above by Brad @ Roaring Mouse worked for you? If not, I would request you to share a few more details like:

• OS and version of Illustrtaor
• Did you tried downloading the file on your system and then opening it in Illustrator. 
• If still, it doesn't open, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.

Thanks & Regards,

Anshul Saini

[nashandaj75758380]

I am having this issue as well. Has there been a resolution?

[Anshul_Saini]

Hi there,

Sorry to hear about the trouble you are facing.  Could you please share a few more details like:

• OS and version of Illustrtaor
• Does the file open in Illustrator if you download it to the desktop?
• If it does not open from the desktop, then could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. We'll be happy to look at it.

Thanks & Regards,

Anshul Saini

[Met1]

Does this help - https://community.adobe.com/t5/illustrator-discussions/can-t-save-new-document-profile-error-id-54/m...