Unable to open a DropBox file in Illustrator getting Error "Can't Open the illustration file ID:-54"

Forum|Forum|4 years ago
August 16, 2021
返信数 3.
13349 ビュー

Can someone save me from breaking this computer?

I need help with opening the AI files that were saved with CS6.

I tried to the file, but "Can't open the illustration. The file is locked or in use. ID: -54"

The files were from a different computer which are saved in dropbox.

Thank you...

{Renamed by MOD}

Sync and storage

このトピックへの返信は締め切られました。

Met1

Legend

Does this help - https://community.adobe.com/t5/illustrator-discussions/can-t-save-new-document-profile-error-id-54/m-p/12131403

Anshul_Saini

Community Manager

Hi there,

Sorry to hear about the trouble you are facing. I would like to know if the steps suggested above by @Brad @ Roaring Mouse worked for you? If not, I would request you to share a few more details like:

OS and version of Illustrtaor
Did you tried downloading the file on your system and then opening it in Illustrator.
If still, it doesn't open, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.

Thanks & Regards,

Anshul Saini

N

nashandaj75758380

Participant

I am having this issue as well. Has there been a resolution?

Anshul_Saini

Community Manager

Hi there,

Sorry to hear about the trouble you are facing. Could you please share a few more details like:

OS and version of Illustrtaor
Does the file open in Illustrator if you download it to the desktop?
If it does not open from the desktop, then could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. We'll be happy to look at it.

Thanks & Regards,

Anshul Saini