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When I open any image in illustrator it comes up like this
I have tried opening other images
I have restarted illustrator and my computer
But it does the same thing I have also tried placing images but nothing changes, maybe I have accidentally changed a setting.
please could someone help!
{Renamed by MOD}
Iphone 16 bit png files are currently not supported in Illustrator.
Resave them as 8 bit in Photoshop.
Hi Eve,
Sorry to hear about this issue. Looks like you are placing 16 bit images in Illustrator. I am afraid, it doesn't support 16 bit images as of now.
In addition to the suggestion shared by Jonathan, please try the steps shared on this similar discussion (https://community.adobe.com/t5/illustrator/screenshots-clicked-on-ios-are-distorted-when-open-placed-in-illustrator-on-mac/m-p/10562177?page=1) and let us know how it goes.
Regards,
Srishti
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What format are you placing?
can you try opening the image in photoshop, export to web back to the same format?
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Photoshop opens it fine.
im quite new to illustrator so when you mean format what do you mean?
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Iphone 16 bit png files are currently not supported in Illustrator.
Resave them as 8 bit in Photoshop.
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thank you! It was a screenshot off my phone!
I opened it in photshop and saved it and opened the new photo and it worked!
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Good to hear that helped.
You may add your vote here for a fix in the future:
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Hi Eve,
Sorry to hear about this issue. Looks like you are placing 16 bit images in Illustrator. I am afraid, it doesn't support 16 bit images as of now.
In addition to the suggestion shared by Jonathan, please try the steps shared on this similar discussion (https://community.adobe.com/t5/illustrator/screenshots-clicked-on-ios-are-distorted-when-open-placed...) and let us know how it goes.
Regards,
Srishti
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Thank you!