problemas al intentar abrir cualquier tipo de archivo, dice que esta bloqueado

[karen.cfd]

cuabdo abro illustrator en el inicio todo está bien pero cuando intento abrir un archivo nuevo o cualquier archivo me manda una ventana diciendo "informe de bloqueo de adobe illustrator"

[Monika Gause]

Can you please tell us the version and system?

Also: where is the file located?

And can you please show a screenshot of the message?

[chiaranovo]

Hi Monika, I just had the same problem and I dont know how to solve it. I can attach you the window with that message. 

[Monika Gause]

Sorry, the screenshot is illegible and could you please quote it so I can have it translated? I don't know Spanish.

And also please tell us the information about your system and what you are doing step by step that leads to this. Details matter.

[Srishti Bali]

Hi there,

Sorry about this trouble. I am hopeful that the issue was fixed. If not, we have recently released an update for Illustrator 2020 (v 24.3) which contains some stability fixes. If you are not already on v24.3, then we recommend you to update to latest version.

If that doesn't help, try steps shared in this help article and share your observations with us.

Regards,

Srishti