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albertof72196494
albertof72196494
Known Participant
December 22, 2022
解決済み

adobe indesign 18.1 preview not showing in mac os 12.6 finder preview pane

  • December 22, 2022
  • 返信数 24.
  • 47663 ビュー

Suddenly my mac os 12.6 preview pane does not show previews of the InDesign icon or the document

    このトピックへの返信は締め切られました。
    解決に役立った回答 ftgben

    YES!!! The fix is here! update took care of the problem. Thank you Adobe for listening to your designers needs.

    返信数 24

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    S
    Adobe Employee
    SidG16
    Adobe Employee
    January 11, 2023

    Hi All, 

    As I can see this issue is occuring for some of the Mac users, and not all of them. It could be the issue persists for old documents and they are not getting saved propely. Also they could have been saved without any preview at the time of creation, and the issue got highlighted now due to "Preview Not Saved" Dialogue.

     

    Kindly follow these steps and update me on your findings : (Kindly reply on this post only for better tracking)

    1. Open your document, which is showing the "Preview not saved" issue.

    2. No need to mention this but still, just double check on the "Always Save Preview" preference, and get it enabled.

    3. Make a slight change in your document, so that asterik "*" appears beside your document name. You will see something like this

    Now we can say that the document has been dirtied. (This is an important step, without this preview saving wont happen)

    4. Now re-save your file again, so that the asterik "*" sign disappears. Now your document has been saved.

    5. Re-check if the Preview appears now. The File preview should be visible.

     

    Still, if the File Preview is not visible, kindly attach your file here, with a screenshot.

     

    Thanks,

    Siddhant Gupta

    InDesign Team

      I
      ingridc79556058
      Participating Frequently
      January 11, 2023

      Hello, Thanks for the instructions. I had done a dirty save earlier, and now I followed your instructions again but I still don't get to see a file preview. I will provide a Creative Cloud link in a private message. 

        I
        ingridc79556058
        Participating Frequently
        January 10, 2023

        Same problem. I think it started happening when Adobe InDesign updated to 18.1. I work on mac OS 12.6.2

          HARSHIKA_VERMA
          Community Manager
          HARSHIKA_VERMACommunity Manager
          Community Manager
          January 10, 2023

          Hi @ingridc79556058,

           

          We are sorry for the trouble. Would you mind sharing the file with us so that we can investigate on our end? If yes, please upload the file to a shared location such as Creative Cloud or Dropbox and share the URL with me over a private message. 

           

          We will try our best to investigate.

           

          Thanks,

          Harshika

            HARSHIKA_VERMA
            Community Manager
            HARSHIKA_VERMACommunity Manager
            Community Manager
            January 10, 2023

            Hi All,

             

            Thank you for sharing the files. I have logged a bug with the engineering team so that they can investigate it on their end. I will update you as soon as I hear any updates from the team and also if we require any more information.

             

            Please continue to share the impacted files with me so that we can continue to investigate and attach them to the bug.

             

            We will try our best to help.

             

            Thanks,

            Harshika

             

            <Marking as correct only to highlight the status of the issue>

              N
              nanjat18950080
              Participant
              January 9, 2023

              Same problem here on Ventura 13.1 and Indesign 18.1

              Preview shows 'Preview not saved'.

              But.. when browsing these indesign files with Adobe Bridge, the preview shows! So, the preview is saved but not shown by OSX.

               

                albertof72196494
                albertof72196494作成者
                Known Participant
                January 9, 2023

                I can confirm the same....preview shows in Bridge but again, not in OSX Finder preview.

                  HARSHIKA_VERMA
                  Community Manager
                  HARSHIKA_VERMACommunity Manager
                  Community Manager
                  January 9, 2023

                  Hi @albertof72196494 and @nanjat18950080,

                   

                  Thanks for confirming, Albert. Would you mind sharing the file with us so that we can investigate on our end? If yes, please upload the file to a shared location such as Creative Cloud or Dropbox and share the URL with me over a private message. 

                   

                  We will try our best to investigate.

                   

                  Thanks,

                  Harshika

                  Kevin Stohlmeyer
                  Community Expert
                  Kevin StohlmeyerCommunity Expert
                  Community Expert
                  December 22, 2022

                  What are your settings in Preferences/File Handling?

                  If you select the item in your Finder window and get Info, does it show "Open with InDesign 2023"?

                   

                   

                   

                   

                    albertof72196494
                    albertof72196494作成者
                    Known Participant
                    December 22, 2022

                    Yes it is (see my prefs attached) these have never changed. It recently started happening out of the blue, not sure why? I did noticed that much older IND files do show the IND icon in the preview pane.

                    HARSHIKA_VERMA
                    Community Manager
                    HARSHIKA_VERMACommunity Manager
                    Community Manager
                    January 5, 2023

                    Hi @Anshul_Saini I did as you suggested, and reset InDesign's cache and preferences manually, and I also created a test admin user account, and the issue persists.

                     

                     

                    I would also like to point out that this issue is hapening globally across most InDesign files stored both locally and on external drives, regardless of the version of InDesign used to create them.

                    However, it's not a consistent issue. Some files actually do display a preview, though the preview is noticeably extremely low-res compared to what I have been accustomed to:

                     

                     

                    Whether or not the InDesign file displays a preview seems to be totally random. For example, in the above directory of 13 InDesign files, 4 of them display very low-res previews — specifically the file names ending in 02, 03, 07, and 08.


                    Hi @atomicvibe,

                     

                    Thank you for trying the steps suggested. Could you please share a file with us so that we can investigate on our end? If yes, please upload the file to a shared location such as Creative Cloud or Dropbox and share the URL with me over a private message.

                     

                    Would you mind also checking if there are any pending operating system updates like 13.1? 

                     

                    We will try our best to help.

                     

                    Thanks,

                    Harshika

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