InDesign 2020 15.0.2 'Application Not Responding' every time I open it straight away. MacOS Mojave.

[Scoobs83]

Hi all,

Need help badly please.

Am on a deadline for my publisher & have lost a week because everytime I open my book file InDesign freezes - the wheel spins & icon in dock says 'Application Not Responding' when right clicking.

It continues to do this.

I spoke with Adobe on the phone & the guy changed font so no longer Helvetica. This helped for 2 mins, then it just kept crashing.

Can someone help please?

[Derek Cross]

See if resetting your InDesign preferences helps:

1) Close InDesign
2) Double click on Adobe InDesign's icon to launch it
3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X)
4) When a dialog appears, ask you “Delete InDesign Preference Files?” Click Yes.

(If you don't see the question do it again.)

[Scoobs83]

Hi Derek,

I've tried that over & over & the window isn't appearing.

Any further clues? I cannot get it working.

I've tried all the things on here & nothing is working.

[Derek Cross]

Two other points, do not include personal details, like your email address, on this public forum.

Always make backup copies of your documents – and do the occasional Save As and incrementally name the file (filename1a.indd, filename1b.indd and so on) to clear out the crud that builds up to stop file corruption.

[Scoobs83]

Thanks Derek.

Do you know how I can change my username?

It automatically regisered my email as username also.

Cheers