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G
glmskate
Participant
November 3, 2020
質問

InDesign Review isn't showing highlights or pins

  • November 3, 2020
  • 返信数 9.
  • 3136 ビュー

My team has reviewed the document and the comments are showing in review but none of their highlights or pins are showing. I've signed in and out, restarted my computer, etc and it has made no difference. It isn't showing on their end either when they open the review link. It's like they disappeared. Below is a screenshot. 

 

    返信数 9

    M
    Michelle38952623gfgt
    Participating Frequently
    August 2, 2024

    I'm also having issues with the marker that appears on the InDesign document not showing. So I have all these comments in the Review panel that I can see but no idea where they are to go on the actual Indesign document because the comment flag isn't visible.  Has this been rectified as yet?  

      Willi Adelberger
      Community Expert
      Willi AdelbergerCommunity Expert
      Community Expert
      August 4, 2023

      It is not a bug. The user uses the wrong tools to comment.

      S
      Sissel-Tove Aasberg
      Participating Frequently
      August 4, 2023

      Could you please explain. 

        S
        Sissel Tove31490408bxnz
        Participant
        August 4, 2023

        Exactly!

        I had to open the review link so see where the comments should go. But I see that for others the pins were missing there too!

          Przemkes
          Przemkes
          Participant
          August 4, 2023

          I don't think adobe support understands what the problem is. It's not that you can't see the comments in your web browser, but you can't see exactly where they were inserted. InDesing you can see all the comments, but in part you don't know which element it refers to. It doesn't matter what browser you have, cache or VPN, since you can see all the comments, but you can't see 30% of the places where they are pinned.

            S
            Sissel-Tove Aasberg
            Participating Frequently
            July 28, 2023

            The problem is still there. It worked fine for hours - and then all of a sudden not. 
            Im on a strickt deadline and cannot read the whole book to figure where the changes fit....

             

            HARSHIKA_VERMA
            Community Manager
            HARSHIKA_VERMACommunity Manager
            Community Manager
            July 28, 2023

            Hi @Sissel-Tove Aasberg,

             

            We are sorry to hear that you are still experiencing the issue. Could you kindly let us know if this problem occurs with every file or only specific ones? Additionally, we'd like to know if you can consistently reproduce the issue or if it happens randomly.

            To troubleshoot further, we recommend checking if your co-workers encounter the same problem.

            You can also try the following steps: clear your cookies, use different browsers, try Incognito mode, or switch to a different Internet connection. Ensure that you are not using VPN, Proxy Adblock, or any third-party extensions that might interfere.

            Furthermore, consider updating your browser and informing us about the results.

             

            We will try our best to help.

             

            Thanks,

            Harshika

            S
            Sissel Tove31490408bxnz
            Participant
            August 4, 2023

            This occurs on irregular occations. Sometimes the pins show, sometimes they dont. 

            They might show perfectly  in a file until half way through a project, and all of a sudden they are gone. 

             

            In the last round of reviews in one particular project, the review comments disapeard as well. Had beeen working fine (except for a couple of days with missing pins) for a week - and then they were gone. Had to use the review link to find the comments and the pin. 

             

            H
            hernandez87v
            Participant
            January 17, 2023

            Issue from 2020 still happening in 2023. I've tried different browsers and also hard reload + empty cache. None of my comments that were higlighted are showing. InDesign 18.1 on Windows 11.

              A
              Ali_Kerr
              Participant
              January 24, 2022

              I am having the same issue where a review link suddenly stopped showing where the comments placed were reffering to. This is both in the online review link and in the working file. Really hope this can be fixed as there are over 100 comments which I can not see where they relate to any more!

                A
                Amanda22739664y9kj
                Participant
                January 20, 2022

                Same issue here. I have used Chrome and Microsoft Edge to make comments however the pins or highlights or drawing tools are not showing.

                  Anshul_Saini
                  Community Manager
                  Anshul_SainiCommunity Manager
                  Community Manager
                  January 22, 2022

                  Hi @Amanda22739664y9kj,

                   

                  Sorry for the trouble. We have tried to address this issue. Please check and let us know if it is working for you and your co-workers now or not. Also, try clearing the cookies, different browsers, Incognito mode, or different Internet connections. Also, make sure you are not using VPN, Proxy Adblock, or any third-party extension which may interfere. Additionally, try updating your browser and let us know how it goes.

                   

                  Kindly update the discussion if you still need assistance with it. We'd be happy to help.

                   

                  Thanks & Regards,

                  Anshul Saini

                  T
                  Tessa23362711w7q4
                  Participant
                  July 23, 2022

                  Hi there, 

                  I am having the same issue when using in InDesign and on Safari. I would really appreciate help – this is going to be super embarrassing if I have to go back to the client and say that I've lost all their work! 

                  Thanks,

                  Tessa

                   

                  Federico_pr
                  Federico_pr
                  Participant
                  December 14, 2020

                  I have the same issue.  Was it fixed?

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