InDesign Review isn't showing highlights or pins

[glmskate]

My team has reviewed the document and the comments are showing in review but none of their highlights or pins are showing. I've signed in and out, restarted my computer, etc and it has made no difference. It isn't showing on their end either when they open the review link. It's like they disappeared. Below is a screenshot. 

[Federico_pr]

I have the same issue.  Was it fixed?

[Amanda22739664y9kj]

Same issue here. I have used Chrome and Microsoft Edge to make comments however the pins or highlights or drawing tools are not showing.

[Anshul_Saini]

Hi @Amanda22739664y9kj,

Sorry for the trouble. We have tried to address this issue. Please check and let us know if it is working for you and your co-workers now or not. Also, try clearing the cookies, different browsers, Incognito mode, or different Internet connections. Also, make sure you are not using VPN, Proxy Adblock, or any third-party extension which may interfere. Additionally, try updating your browser and let us know how it goes.

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

Thanks & Regards,

Anshul Saini

[Tessa23362711w7q4]

Hi there, 

I am having the same issue when using in InDesign and on Safari. I would really appreciate help – this is going to be super embarrassing if I have to go back to the client and say that I've lost all their work! 

Thanks,

Tessa

[Rishabh_Tiwari]

Hi @Tessa23362711w7q4 ,

We're so sorry to hear about the trouble. Is this happening on the latest version of InDesign? If yes, please share a few more details like:

1. Is this happening on a specific link or multiple links?
2. Have you tested this on a different browser?

We're here to help, just need more information.

Regards

Rishabh

[Jeremy5F84]

I cannot get it to work, so the problem is still there.

[Ali_Kerr]

I am having the same issue where a review link suddenly stopped showing where the comments placed were reffering to. This is both in the online review link and in the working file. Really hope this can be fixed as there are over 100 comments which I can not see where they relate to any more!

[hernandez87v]

Issue from 2020 still happening in 2023. I've tried different browsers and also hard reload + empty cache. None of my comments that were higlighted are showing. InDesign 18.1 on Windows 11.