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S
Sara25074958fhpf
Participant
June 30, 2022
質問

InDesign Share for Review @mentions are not sending emails to the contributors

  • June 30, 2022
  • 返信数 1.
  • 534 ビュー

People are leaving comments with the @mention option but the @11671214 is not receivng those comments in email so they don't know that the comment was made.

 

I'm using Version 17.3

 

Help!

このトピックへの返信は締め切られました。

返信数 1

Rishabh_Tiwari
Rishabh_Tiwari
Legend
July 4, 2022

Hi @Sara25074958fhpf ,

 

Sorry to hear about the trouble. I tested this on my end and I am unable to reproduce this issue, so could you please confirm if this is happening on a specific file or multiple files & is this happening with a specific user or multiple users? Please ensure that the notifications are not going to the spam/junk folders or getting blocked? 

 

Regards

Rishabh

S
Sara25074958fhpf作成者
Participant
July 5, 2022

 Thank you for responding!

 

My account is through a corporate license.

It's happening on all files we have tried with all users.

The file is set to public

I add all the users to my indesign file so their emails populate in the online file.  

no emails are being sent to the users emails.

We have checked our spam, trash, and all email settings in both outlook and gmail.

My indesign settings for the files are set to allow commenting for public users.

No password is required.

 

I tried checking my notifications tab in the main cloud app and the notification window has a blue circle that spins, so I can't check what my unviersal notifications are set to.  I attached a pic of that.  Would that have something to do with it?

S
Sarah Bundy24253010otvx
Inspiring
August 2, 2022

My team has exactly the same situation - we have never been able to get an @ mention to work for anyone, ever.

We just tell people not to use it.

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