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ChrisPayne4
ChrisPayne4
Participant
September 28, 2017
解決済み

Mouse pointer disappears (Mac)

  • September 28, 2017
  • 返信数 4.
  • 7493 ビュー

Hi,

[This is my first post so I apologise if I'm not following protocol etc.]

I'm using 12.1.0.56 Build in macOS High Sierra v 10.13.

When I move my mouse pointer over an InDesign window it turns into a black star or a shifting block of random noise and colour.

What can I do to fix this?

Thanks!

Chris

      このトピックへの返信は締め切られました。
      解決に役立った回答 wrensauer

      Hi everyone,

      This issue has been resolved with the MacOS 10.13 Supplemental Update released today. Please update your OS if you're experiencing this issue with High Sierra.

      Thanks,

      Wren

      返信数 4

      wrensauer
      Community Manager
      wrensauerCommunity Manager解決！
      Community Manager
      October 5, 2017

      Hi everyone,

      This issue has been resolved with the MacOS 10.13 Supplemental Update released today. Please update your OS if you're experiencing this issue with High Sierra.

      Thanks,

      Wren

      Dov Isaacs
      Dov Isaacs
      Legend
      September 28, 2017

      Please see the following response in a separate thread Corrupted Cursor in InDesign .

      This thread has run its course. A user posted the problem, the cause was identified and confirmed by Adobe. And we don't know when Apple will provide the 10.13.1 MacOS update to fix this!

      - Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)
      D
      davidgamble
      Participating Frequently
      September 28, 2017

      Ssshh, Don't mention this bug. Both parties are aware of it and are actively doing nothing.

      Derek Cross
      Community Expert
      Derek CrossCommunity Expert
      Community Expert
      September 28, 2017

      What evidence do you have for that assertion?

      Barb Binder
      Community Expert
      Barb BinderCommunity Expert
      Community Expert
      September 28, 2017

      Do you really think that all Indesign users are floating around these forums? The excuses you make for this company are ridiculous.

      This issue was from the first beta. Adobe knew about it. CC is sitting on top of an OS that changes every year. It is absolutely Adobe's responsibility to make sure it works, or give a heads up to the users that it doesn't.

      Announcement at the top of this forum? Brilliant.

      “Yes,” said Arthur, “yes I did. It was on display in the bottom of a locked filing cabinet stuck in a disused lavatory with a sign on the door saying ‘Beware of the Leopard.”


      If I had to pick the single most important thing that I have learned from volunteering on this forum for 18 months, it would be...don't rush to upgrade your OS.

      ~Barb

      ~Barb at Rocky Mountain Training
      A
      ambitious_rebel0101
      Participant
      September 28, 2017

      Me too! Making it nearly impossible to use!

      Derek Cross
      Community Expert
      Derek CrossCommunity Expert
      Community Expert
      September 28, 2017

      This is a known bug, Apple are working on it.

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