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sarahw63217070
Participant
May 12, 2022
解決済み

URGENT HELP! Tried to update In-Design to latest version and sticks at 6% - ON A TIGHT DEADLINE!!!

  • May 12, 2022
  • 返信数 3.
  • 2323 ビュー

My Adobe products were sluggish and acting strange - usually happens when Creative Cloud detects new updates and/or Windows needs an update.  Went through the usual exercise of updating all apps.  In-Design would not move past 6% on the update. Tried multiple times. Reboots, etc. yada, yada, yada.  So I uninstalled and tried to re-install but the re-install is now also stuck at 6%.  I just had to do a new Windows update and then Adobe went beserk.  Got all products back working except for ID and it is the ONE program I am using to compile a major project that is due in days...I have lost 1.5 days trying to resolve this with many reboots and troubleshooting.  All was working fine until the dreaded Windows 10 update. HELP!!!!  URGENTLY!

 

Thanks, Sarah 

このトピックへの返信は締め切られました。
解決に役立った回答 Laubender

Hi Sarah,

what you can try if you have stored a backup of the InDesign Application folder from a point in time where InDesign did work as expected: just copy that Adobe InDesign 2022 folder to your application folder and start InDesign by executing the InDesign.exe file there.

 

When done with your project remove that Adobe InDesign 2022 folder and try again to install InDesign again through the Creative Cloud Desktop application.

 

Regards,
Uwe Laubender

( ACP )

返信数 3

Geоrge
Geоrge
Legend
May 12, 2022

Try to use it some VPN service, choose some US-city from settings of VPN, connect and then try to update your InDesign

Remember, never say you can't do something in InDesign, it's always just a question of finding the right workaround to get the job done. © David Blatner
L
Community Expert
LaubenderCommunity Expert解決！
Community Expert
May 12, 2022

Hi Sarah,

what you can try if you have stored a backup of the InDesign Application folder from a point in time where InDesign did work as expected: just copy that Adobe InDesign 2022 folder to your application folder and start InDesign by executing the InDesign.exe file there.

 

When done with your project remove that Adobe InDesign 2022 folder and try again to install InDesign again through the Creative Cloud Desktop application.

 

Regards,
Uwe Laubender

( ACP )

Derek Cross
Community Expert
Derek CrossCommunity Expert
Community Expert
May 12, 2022

How much RAM and spare hard disk capacity do you have?

It might be worth using the Adobe Cleaner to remove the current version of InDesign before reinstalling it.

Perhaps you should use the previous version until the issue with the latest version is resolved.

S
sarahw63217070作成者
Participant
May 12, 2022

Thanks Derek, I couldn't get the current version to work once it recognized it needed updating.  Lots of RAM/Hard Drive space.  No previous issues with this.  

S
sarahw63217070作成者
Participant
May 12, 2022

Well "Adobe went  beserk" does sound strange!

Anyway, come back here if you don't get the matter sorted with Support.

In the meantime, consider installing the earlier version of InDesign so you can continue with your work.

 


I will try that.  Thanks, Derek.  Gotta love when you need it most!  Yes, I say "beserk" because all the apps just got really slow and that's when I knew Windows needed an update though I update regularly.  

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