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Terry28393220wu8l
Participant
April 19, 2023

P: Can't launch the most recent update of Lightroom Classic

  • April 19, 2023
  • 44 replies
  • 22246 views

HELP - I downloaded and installed the latest upgrade to Lightroom Classic and it will not launch. I have uninstaleld it - twice - shut down my Mac computer, restarted and then tried to install the program. Nothing works. Until the new upgrade, it worked perfectly...suggestions??

 

Thanks,

Terry

    44 replies

    Show previous replies
    C
    claire oshetsky
    Participant
    April 24, 2023

    regarding not seeing ~/Library, navigate to your user folder and then use cmd-shift-<period> to show hidden files.  

    M
    Marcel Volmer
    Participant
    April 24, 2023

    Solved changing the permissions

    S
    Sysmat_RS
    Participating Frequently
    April 24, 2023

    I don't find the folders under the user, I make the changes in root/Library. The version will not work, the problem is the same.

      Smit K
      Community Manager
      Smit KCommunity Manager
      Community Manager
      April 24, 2023

      Here is the workaround for resolving the issue of Lightroom Classic 12.3 not launching on macOS:

      Manually change the permissions on the following folders and on all the items in these folders to Read & Write for the current user, so that Adobe applications are able to write to these folders when opened or during use:

       

      /Users/[user name]/Library/Logs/
/Users/[user name]/Library/Logs/Adobe/

       

      Note:

      Smit | Lightroom Team
        C
        Christoph29663105sbk3
        Participating Frequently
        May 21, 2023

        LeC 12.3 startet auf meinem MacStudio MacOS  13.3.1 nicht.
        nach dem Start kommt sofort eine Feherlmeldung.
        nach einem Rückfall auf LrC 12.2.1 startet LrC sofort wieder, mehrfach probiert.

        wo leigt hier das Problem?

        johnrellis
        johnrellis
        Legend
        May 21, 2023

        Google translation: "LrC 12.3 does not start on MAC M1.  LeC 12.3 does not start on my MacStudio MacOS 13.3.1. After the start, an error message appears immediately. after falling back to LrC 12.2.1, LrC starts again immediately, tried several times. where is the problem here?"

         

        Please post a full-resolution screenshot (not a phone pic) of the error message so we can see exactly what's happening.

        L
        lizalbrophotos@gmail.com
        Participant
        April 22, 2023

        Hi all - I'm on a PC, but haven't been able to launch my Lightroom Classic since the 12.2.1 upgrade. Initially I tried deleting the metrics.json file, and have since upgraded to 12.3, reinstalled, tried the reset preferences option, and still no luck. I'm on a new XPS 15 9520 with plenty of memory. And, it was working smoothly before the upgrades. Please help!

        Rikk Flohr_Photography
        Community Manager
        Rikk Flohr_PhotographyCommunity Manager
        Community Manager
        April 21, 2023

        Setting status - adding bug number

        Rikk Flohr: Adobe Photography Org
        S
        Sysmat_RS
        Participating Frequently
        April 21, 2023

        After reboot I have the same problem.

        robmuller
        robmuller
        Participating Frequently
        April 21, 2023

        Even in safe mode it will not work. Also a new account does not work.. shame..

         

        D
        DAJ Holmes
        Inspiring
        April 20, 2023

        I am having trouble getting the latest and greatest version of Lightroom Classic up and running.

         

        The installation goes fine but when I try to start LRC, the banner is displayed, the intiation stops and the my Mac throws up an error.   I talked to an Adobe Tech. yesterday and he re-installed the previous version of LRC but I lost all my presets and my external editor links, his closing response was 'its a bug'.  

         

        I am running Mac OS Ventura 13.3.1 and I have been able to run the latest version on my Mac using a different logon, so it did install ok but for some reason it won't run on my standard account. 

         

        Which I must say on hindsight tee'd me off a bit.  I am paying for a product that is now out of date and if there is a bug, I would like to know when Adobe are going to have it resolved.

         

        Is there anyone out there with the same problem and if they had resolved how did they do it.

         

        John

         

         

          Rikk Flohr_Photography
          Community Manager
          Rikk Flohr_PhotographyCommunity Manager
          Community Manager
          April 20, 2023

          "I have been able to run the latest version on my Mac using a different logon"

          That likely means your 'standard' Mac User account is corrupt. 

           

          Rikk Flohr: Adobe Photography Org
          D
          DAJ Holmes
          Inspiring
          April 20, 2023

          It's an admin account and all the other Adobe apps run ok, it's a rights issue of some kind I would like a pointer on how to resolve it.

          M
          Matthew29502409m87k
          Participant
          April 20, 2023

          Can't launch Lightroom Classic,too. 

           

          S
          Sysmat_RS
          Participating Frequently
          April 20, 2023

          After update to the new version, the application will not work. I installed it at an MacBook Pro with M1 processor. After reinstall the older version, they is working.

          TheDigitalDog
          TheDigitalDog
          Inspiring
          April 20, 2023

          Try logging into another Mac user account (you should make a new one); does the new version work? 
          Try starting up in Safe mode (hold down Shift Key when booting*), does the new version work? 
          * How to start your M1/M2 Mac in Safe Mode
          On your Mac, choose Apple menu () > Shut Down.
          After your Mac shuts down, wait 10 seconds.
          Press and hold the power button until the startup disks and Options appear.
          Press and hold the Shift key, then click Continue in Safe Mode.

          Author “Color Management for Photographers" &amp; "Photoshop CC Color Management/pluralsight"
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