P: Render Smart Previews from LrC edited w custom profiles correctly in all Lr Photos cloud clients

2 Votes
Explorer ,
Nov 08, 2021 Nov 08, 2021

Copy link to clipboard

Copied

Raw images with a custom camera profile not look correct when synced from Lightroom Classic to the cloud.  This is r-e-a-l-l-y inconvenient for updating my Adobe Portfolio.  The images look lousy in lightroom.adobe.com, LIghtroom Mobile (Android and iPadOS).  The workaround is to export as jpg, and then reimport into LrC and sync the jpg to the cloud - but that is unmanageable for more than just a few images.

 

Bug Started
TOPICS
Cross-app workflows , macOS , Windows

Views

364

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Adobe Employee , Dec 16, 2021 Dec 16, 2021
Setting Status
Status Started

Votes

Translate

Translate
Adobe Employee , Nov 10, 2021 Nov 10, 2021
Setting status on feature request. Affects: Lr Galleries, Portfolio and Spark. Primary Workaround: After syncing Smart Previews from Lightroom Classic Make sure your DCP Profile is imported via a Lightroom Desktop/Mobile/Web Client Open the image in a Lightroom Ecosystem Client and perform a tiny edit to a seldom used slider (Example: Texture +1) Move to the next image to commit the sync Undo the edit from step 3. The renders shoud now be correct in clients using the Lr Photos import ...
Status Under review

Votes

Translate

Translate
30 Comments
Adobe Employee ,
Nov 08, 2021 Nov 08, 2021

Copy link to clipboard

Copied

Profiles (and Presets) do not sync from Lightroom Classic to the cloud.

 

In order to use custom profiles, you need to import them via Lightroom Desktop and allow them to sync to the cloud.  Presets and profiles sync freely between ecosystem clients (Desktop, Web, Mobile). 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Explorer ,
Nov 08, 2021 Nov 08, 2021

Copy link to clipboard

Copied

Hi Rick -

Thanks for that reply.  As I mentioned in my earlier private correspondence with you, I have already imported the profiles into Lightroom Desktop from Lightroom Classic.  Do I need to reimport them post-upgrade?

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Nov 09, 2021 Nov 09, 2021

Copy link to clipboard

Copied

It would be prudent to verify there presence or lack thereof before attempting to reimport them. 

Do you still have Lightroom Desktop on your machine?

If so, can you verify if the profiles exist in your LrD installation? 

If they do, can you verify that you have turned on sync and that sync is completed?

After that verify that you can see the profile via LrWeb or LrMobile.

 

If after all of that the profiles do not exist on all cloud-based devices, then it is time to reimport.  If the operatio was completed successfully prior to this Adobe ID, there should be no need to do it again. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Explorer ,
Nov 09, 2021 Nov 09, 2021

Copy link to clipboard

Copied

The synced images do still show the correct profile on LrD.  They also look correct on LrD.  The cloud icon says "synced and backed up"

On LrWeb and LrMobile, the image does not look correct in the gallery view, but in Edit mode it shows the correct profile and it looks correct.

The real issue for me, is that the images also do not look correct when imported into Adobe Portfolio.

<removed invalid tag>

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Nov 09, 2021 Nov 09, 2021

Copy link to clipboard

Copied

Based on that I would say you do not need to reinstall/upload your Profiles into the cloud. 

 

As for difference in appearance between galleries and develop view, it would be helpful to see some examples showing the issue.  Is it possible for you to post these?

 

By the way, this site does not support hashtags (e.g. #personsname).  They are just plain text and do nothing special. Every post is read so special tagging would be redundant. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Nov 09, 2021 Nov 09, 2021

Copy link to clipboard

Copied

Regarding Portfolio specifically, the engineers would like to you to perform a test. 

 

  1. Locate an image that is incorrect in Portfolio but correct in the Edit mode of Lightroom for Web.
  2. Create an Adobe Spark Page (spark.adobe.com)
  3. Insert the image from step 1 into the Spark page

 

Does the image in Spark match the image in Lightroom or the image in Portfolio?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Explorer ,
Nov 09, 2021 Nov 09, 2021

Copy link to clipboard

Copied

Thanks, Rikk, I appreciate your help.

In the LrWEB gallery view, you can see on the left an exported-then-reimported jpg view of the image (for comparison purposes, which looks right) and the incorrect view of the custom profile image on the right.  In the edit view, you can see that my custom profile is selected, and the image looks correct.  It's the same results with LrMobile, but LrC and LrD look fine. 

 

It appears that Adobe Profile is importing the "gallery" view of the images, so my web pages do not look correct.

LrWEB gallery view.jpg

LrWEB edit view.jpg

Votes

Translate

Translate

Report

Report
Explorer ,
Nov 09, 2021 Nov 09, 2021

Copy link to clipboard

Copied

First time using Spark, but it appears that the Spark image looks incorrect (like Portfolio, and LrMobile gallery view).

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Nov 10, 2021 Nov 10, 2021

Copy link to clipboard

Copied

If you are game, I would like to conduct a test.

 

Locate one of your Lightroom Classic images with a custom profile.

Export it as a DNG.

Into Lightroom Desktop import the DNG

Make sure the profile is correct

Allow to sync

View this in Lr Web Galleries, Portfolio and Spark

 

Is it off the same amount or much closer?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Explorer ,
Nov 10, 2021 Nov 10, 2021

Copy link to clipboard

Copied

Import into LrD not LrC?  Just want to be sure, and I can do it today.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Nov 10, 2021 Nov 10, 2021

Copy link to clipboard

Copied

yes. Import into Lightroom Desktop

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Nov 10, 2021 Nov 10, 2021

Copy link to clipboard

Copied

Setting status on feature request.

Affects: Lr Galleries, Portfolio and Spark.

 

Primary Workaround:

  1. After syncing Smart Previews from Lightroom Classic
  2. Make sure your DCP Profile is imported via a Lightroom Desktop/Mobile/Web Client
  3. Open the image in a Lightroom Ecosystem Client and perform a tiny edit to a seldom used slider
    (Example: Texture +1)
  4. Move to the next image to commit the sync
  5. Undo the edit from step 3.

 

The renders shoud now be correct in clients using the Lr Photos import (Galleries, Portfolio, Spark, etc)

(A preset could be constructed to apply a benign edit to do a bunch of photos in LrDesktop Grid)

 

You could also export from LrC as DNG and ingest in another client. If your original was DNG from LrC then the full-res version would replace the Smart Preview. 

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products
Bug Under review

Votes

Translate

Translate

Report

Report
Explorer ,
Nov 10, 2021 Nov 10, 2021

Copy link to clipboard

Copied

The exported-then-added-back image looks correct on all platforms.  

- The original image also happens to be a DNG (it's a HDR merge), but the behavior has been with DNG, TIF, CR3 files

- This idea is very similar to the workaround I have implemented (export as jpg and bring back in just for eventual inclusion in Portfolio), but it doesn't scale up very well when many images are involved.

- I'm surprised this is considered an "idea" rather than a bug.  Tomato tomahtoh LOL.  I appreciate the help!

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Nov 10, 2021 Nov 10, 2021

Copy link to clipboard

Copied

Thank you.  This boils down to a design limitation of the Smart Preview workflow and would be a feature request in our world, Hence, the title change and the post type change. 

 

One more workaround idea.

 

  1. Identify a file in LrClassic that is synced but shows the wrong preview.
  2. Allow to sync.
  3. Open the Synced Smart Preview in LrDesktop and perform a small edit. 
  4. Go to the next image to commit the sync of the image in step 3
  5. View this in Lr Web Galleries, Portfolio and Spark

 

Results?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Explorer ,
Nov 10, 2021 Nov 10, 2021

Copy link to clipboard

Copied

This does look correct on all platforms.  It's an easier workaround than mine to be sure, don't have to keep up with extra jpgs just for portfolio, but it still doesn't scale well.  I can probably live with it, but I'll certainly overlook diddling images that get later-on edits until I notice them looking poorly in Portfolio.  But it's better than exporting and re-importing a "temporary" jpg.  Maybe I'll tag them with a color so I can 'notice' that subsequent edits in LrC will need to be diddled.  Is this a big issue to eventually fix?

 

Thank you for your help, Rikk, it's really appreciated.  Can I get some love on my other issue, which really botches my portfolio updates?
https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-discussions/synced-collections-missin...

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Nov 10, 2021 Nov 10, 2021

Copy link to clipboard

Copied

Great news. I will list that as the primary workaround on the thread. 

The plan is to explore a permanant scalable fix.

 

One thing to consider is if you have a setting you almost never use (e.g.Texture or some other), you could build a preset to do the heavy lifting for you to apply the preset of +1 on a slider) It would have almost no visual impact but would force a rerender of the item in the cloud.  You could select a group in Grid and apply it to many. Still a kludge but saves some work. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Explorer ,
Nov 10, 2021 Nov 10, 2021

Copy link to clipboard

Copied

An inoccuous preset is a great idea.  BTW, and you probably know or guessed this, if I go back to LrC and backout the change or make a real change to the image, then the synced image no longer looks correct in the cloud.  So change definitely has to be made in LrD.  I think color-tagging could help me/others remember to do the special sync-edit on images edited down the road.  You rock.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Nov 10, 2021 Nov 10, 2021

Copy link to clipboard

Copied

I am curiuos, if you have the iPad Photoshop App installed. You can open a photo via Lr Photos there as well. I wonder if PS is rendering the file right...

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Explorer ,
Nov 10, 2021 Nov 10, 2021

Copy link to clipboard

Copied

I use Ps on Windows extensively, but have not yet installed it on my iPad.  I can, if it's of use to you.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Nov 10, 2021 Nov 10, 2021

Copy link to clipboard

Copied

It would save me setting up a file to test but not necessary. Just something I was wondering.  It feels like that would fail similarly.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Explorer ,
Nov 10, 2021 Nov 10, 2021

Copy link to clipboard

Copied

I installed Ps for iPad, but I think I"ll need some help driving.  "You can open a photo via Lr Photos there as well" 

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Nov 10, 2021 Nov 10, 2021

Copy link to clipboard

Copied

on iPad

From Lightroom iPad - 

Tap Share -

Edit in Photoshop

or

From Photoshop Desktop

Home Screen

Click Lightroom photos

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Explorer ,
Nov 10, 2021 Nov 10, 2021

Copy link to clipboard

Copied

On both Ps iPad and Ps Desktop, BOTH images (the original that doesn't look right in the cloud AND the image with a LrD adjustment workaround) look correct.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Nov 10, 2021 Nov 10, 2021

Copy link to clipboard

Copied

Thanks

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Dec 16, 2021 Dec 16, 2021

Copy link to clipboard

Copied

Setting Status

Rikk Flohr - Customer Advocacy: Adobe Photography Products
Bug Started

Votes

Translate

Translate

Report

Report