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petros_mac
Participant
January 3, 2022
解決済み

Cannot "Edit in..." Topaz labs applications (DeNoise AI, Gigapixel AI, Sharpen AI) on macOS

  • January 3, 2022
  • 返信数 1.
  • 2150 ビュー

Hi,

Whenever I am trying to edit photos from LrC in a Topaz Labs product (DeNoise AI, Gigapixel AI, Sharpen AI), the 'plug-in' application window opens but no photo appears. Moreover, when I return to LrC, I need to re-map the imported photos.

 

Please note:

- The photos are stored on a NAS.

- I can open and edit the photos if I access them from the Topaz application directly.

- I am using the latest versions of all apps.

- I am using a Macbook Pro M1 Max with 64GB RAM with the latest version of macOS Monterey.

 

Any ideas? Am I missing something?

 

Thank you.

このトピックへの返信は締め切られました。
解決に役立った回答 petros_mac

Hello,

 

  I finally solved it: It had to do with the way macOS connects to the (Synology) NAS. After reading this article in the apple forums by user Tesserax, I modified the settings for SMB connection and disabled AFP. That did it!

 

Me happy!

返信数 1

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
January 4, 2022

Hi there,

 

We're sorry about the trouble. Would you mind telling us the version of Lightroom Classic you're on? Have you tried any troubleshooting steps so far? Since when have you been seeing this issue? Do you get any error messages? Did you try reinstalling the plugin?

 

You can also check this link for more info: https://support.topazlabs.com/article/54-how-to-install-your-topaz-labs-program-into-lightroom-classic?gclid=EAIaIQobChMInLKpsKK39AIVeAutBh2K2gjiEAAYASAAEgL_0_D_BwE

 

Regards,

Tarun

P
petros_mac作成者
Participant
January 4, 2022

Hi Tarun,

 I am using LrC v11.1. I have this problem since my first topaz install. Please note that LrC comunicates fine with PS and DxO's Photo Lab 5. I have tried reinstalling everything (initially only the external editor's link, then the plugin, then links and Topaz software (and plugin) and finally LrC and Topaz (and plugin). Weirdly, I get no error messages, the photo simply will not display on the Topaz side. 

 

Regards,

 

Petros

P
petros_mac作成者解決！
Participant
January 7, 2022

Hello,

 

  I finally solved it: It had to do with the way macOS connects to the (Synology) NAS. After reading this article in the apple forums by user Tesserax, I modified the settings for SMB connection and disabled AFP. That did it!

 

Me happy!

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