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javoza
javoza
Inspiring
February 7, 2023
解決済み

Lightroom Classic crashing on start (tried re-installing, renaming preferences file)

  • February 7, 2023
  • 返信数 5.
  • 1683 ビュー

My LR Classic shows the splash screen for about 2 seconds, then crashes.

I have uninstalled and re-installed using Creative Cloud. No luck. Tried renaming the preferences file (com.adobe.LightroomClassicCC7.plist), no luck.

 

I am on a macOS Monterey (12.6, 21G115)

 

Any ideas?

 

P.S. Does Adobe offer chat support? If yes, they hide it well. Can anyone direct me to the route to get there? (I am UK based)

このトピックへの返信は締め切られました。
解決に役立った回答 javoza

The reason I asked Lightroom needs access to your original image files so if you use Dropbox store image files you need to ensure that copies are retained on your computer and not just in Cloud Storage. Also not a good idea to have the Lightroom Classic Catalog and related data support files in Dropbox.

 


Dropbox Backup (their backup service) is NOT supposed to delete ANYTHING from your computer. Well, it turns out it had been. I've lost images as well as important files that Lightroom clearly relies on. Will be deleting Dropbox (Both 'Backup' and the standard service) and stopping the $12 monthly payment they've been taking from me for the last 5 years. Utterly infuriating.

 

I resolved the issue: Set up a new user that does not have Dropbox's mangled file system enabled, and Lightroom opens and works like a charm.

返信数 5

TheDigitalDog
TheDigitalDog
Inspiring
February 7, 2023

Try logging into another user account (you may need to make one), still crashing? 
Try starting up in Safe mode (hold down Shift Key when booting), still crashing? 
You might want to try running a free utility like Onyx: still crashing? 
https://www.titanium-software.fr/en/onyx.html
Also view:
https://www.macworld.com/article/352902/onyx-review-macos.html
https://www.macworld.com/article/224955/how-to-reset-a-macs-nvram-pram-and-smc.html
From Adobe:
https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
javoza
javoza作成者
Inspiring
February 7, 2023

I have seen this exact reply to other posts, and have followed these instructions. They don't resolve the issue unfortunately. 

TheDigitalDog
TheDigitalDog
Inspiring
February 8, 2023

When I initially started troubleshooting this, I thought you meant a different *Abode* account. If course, that didn't work. 

 

It is now clear you meant setting up a new user on my Mac (that didn't have Dropbox on it). Pity I didn't check what you meant earlier; it would have saved me a day of tearing my hair out. 


Booting in Safe Mode should have disabled Dropbox too.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
Community Manager
February 7, 2023

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Apple’s? 

 

Rikk Flohr: Adobe Photography Org
javoza
javoza作成者
Inspiring
February 7, 2023

Lightroom does not load (get gets to the splash screen for about 1 second then dies), so there's no crash report. 

javoza
javoza作成者
Inspiring
February 7, 2023

Completely uninstalling Dropbox (including using the 'sudo' commands here: https://help.dropbox.com/installs/advanced-reinstall), restarting, uninstalling Lightroom from within Creative Cloud, restarting, installing the latest version of Lightroom Classic, restarting...

 

Has not resolved the issue.

DdeGannes
Community Expert
DdeGannesCommunity Expert
Community Expert
February 7, 2023

@javoza , what role does Dropbox have to play in your workflow with Lightroom Classic?

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.
    javoza
    javoza作成者
    Inspiring
    February 7, 2023

    It's significant. You've given me an idea. I'll try adding a user to my Mac that doesn't have Dropbox installed, and see if that allows Lightroom to load. 

     

    Dropbox has been extremely buggy lately. 

      javoza
      javoza作成者
      Inspiring
      February 7, 2023

      Thanks for your reply, Axel.

      As you can see, there is no 'useAutoBahn' line in the *.plist file (search = 0):

      The problem started with Lightroom 12.1, but I downgraded to 12.01 in the hope it would be resolved — the problem still persists with this older version.

      I get 0 error messages, it doesn't have a chance to get to that point.

       

      LR was working absolutely fine until I was forced to uninstall and re-install Dropbox. I will fully uninstall it again and see if this helps...

      AxelMatt
      Community Expert
      AxelMattCommunity Expert
      Community Expert
      February 7, 2023

      Scroll down to the end of the preference file.

      Here a screenshot of my file. These lines are at the end of the file.

       

      Change the line "useAutoBahn = true," into "useAutoBahn = false," and the try again.

      If there's no entry useAutoBahn you can insert the line manually.

        

       

      My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
      javoza
      javoza作成者
      Inspiring
      February 7, 2023

      There's no entry, so added it. It did not resolve the issue.

      AxelMatt
      Community Expert
      AxelMattCommunity Expert
      Community Expert
      February 7, 2023

      Please try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue. 

      Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom. 

      https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html 

        

      If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the link below. 

      Troubleshoot GPU issues | Lightroom Classic (adobe.com) 

        

      If this doesn't help we need more informations about your environment. 

      Which version of Lightroom do you use? 

      Please post the exact version and not only phrases as "recent", "latest" and so on. 

       

      Do you get an error message? If yes, please post the exact message or an screenshot.  

       

       

      My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
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