Why do my .JPG files "appear to be unsupported or damaged" in LR 4?

Question

Hi all,

I've never had this isssue before, just (attempting) to import files from my snycomatic folder (taken with my iphone). I've been doing it exactly the same as usual, but this time when I attempt it I get "the files appear to be unsupported or damaged."

All are jpeg files, all open in finder just fine, and it did allow 8 of the 30 some odd pictures to be imported? preview image(s) were unavailable in the thumbnails, though the ones that worked were visable.

I did double check and the folder permissions are all fine and I seem to be able to import other files from other folders with no issues.

Running Lightroom 4.4 & OSX10.7.5 on a Mbpro if that helps at all.

Any ideas/help would be greatly appreciated.

areohbee · Accepted Answer

Hi folks -

Thanks for the help; been out of town for a week otherwise would have followed up sooner.

Here's one of the photos via dropbox.

https://dl.dropboxusercontent.com/u/4571584/IMG_1484.JPG

Below is the warning I get when viewing via ssprengel's link suggestion:

WARNING: Color space tagged as sRGB, without an embedded color profile. Windows and Mac browsers and apps treat the colors randomly.

ironjed wrote:
https://dl.dropboxusercontent.com/u/4571584/IMG_1484.JPG

I tried fixing metadata with exiftool - didn't work (which generally means problem not in metadata segment, although that's probably not 100%(?)).

I was able to fix it right up using PixRecovery - you can try it here:

https://online.officerecovery.com/pixrecovery/

It's a relatively expensive one: $10/pic to fix online (without the obnoxious "watermark" I mean) or $50 to purchase license for unlimited use.

You might be able to find a cheaper one if you shop around e.g. iSearch for "corrupt jpeg repair".

Rob

areohbee · Answer

ironjed wrote:All are jpeg files, all open in finder just fineOften loading one of these into a (hex) text editor will reveal common problems, like improper jpeg termination, which some software handles more gracefully than others.Also, exiftooling it can reveal metadata-related problems.If these things are beyond you, consider posting one of the problem jpegs - link to original jpeg for downloading / inspection (e.g. using yousendit.com or dropbox).

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