P: Cursor is replaced by Zoom tool intermittently.

[nico_392_hemi]

Liebe Community,

seit dem Update auf Lightroom 8.0 habe ich massive Probleme mit dem Maskierungs- und Cropping-Tool (Bildbeschnitt).

Wenn ich Lightroom starte, funktioniert es für ein paar Minuten. Nachdem ich zwei oder drei Bilder bearbeitet habe, funktionieren sowohl das Maskierungs- als auch das Zuschneidewerkzeug nicht mehr richtig. Es wird weder eine Maske gezeichnet noch werden die Balken an der Seite des Rahmens angezeigt, um die Größe eines Bildes zu ändern.

Ich muss Lightroom jedes Mal neu starten, damit es für ein oder zwei Bilder wieder funktioniert, bevor es wieder funktioniert.

Ich verwende auch die neueste Version von Mac OS.

Viele Grüße

Nico

[Rikk Flohr: Photography]

Both operations are GPU-dependant. 

What is the Mac OS Version Number? 
If you go to Preferences>Performance how is your GPU configured?

[nico_392_hemi]

MAC OS Sequoia 15.0.1

Use GPU: automatic

[Rikk Flohr: Photography]

The best next step is to attempt a reset of your preferences. 

This procedure works for both Lightroom Classic and Lightroom Desktop.

If you are using Lightroom Desktop, it can change your local storage location. Please review this setting after resetting preferences. 

Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

[liana_5286]

Ein Neustart von Lightroom behebt das Problem nur für ein oder zwei Bilder, danach tritt das gleiche Problem wieder auf. Ich nutze auch die neueste Version von Mac OS, was vielleicht ein Hinweis auf ein Kompatibilitätsproblem sein könnte.

[nico_392_hemi]

I've tried this, but unfortuantely it did not help.

I've downgraded to Lightroom 7.5 now again, and I don't experience any issues there. I guess you guys need to look into this once again and try to fix it with the next update.

[Eric DeLorme]

I'm experiencing the same issue (macOS 15.0.1 on 2021 14" MBP w/M1 , Lr 8.0). When it gets into this "mode" the mouse only seems to act as a zoom control (little + magnifier). It's impossible to crop, mask, select white balance, remove/clone/heal... effectively anything that makes the mouse pointer change behaviour. The only remedy is to restart Lr.

Have tried the suggested fixes (reset settings, GPU etc.) to no effect.

This is a mouse pointer issue of some sort, new to 8.0.

Thanks,
Eric

[nico_392_hemi]

Exactly the same story here. 

By the way, I have a Macbook Air M2 2023 with macOS 15.0.1.

[JulieKmoch]

I have seen this happen but haven't been able to figure out the steps to reproduce it. In my case, I moved quickly between the Remove and Masking tools - at least I think that was the trigger - but it's not consistent. At any rate, we're grateful to anyone who can help offer clues as to what they were doing directly before this happens. 

[Rikk Flohr: Photography]

Set status - add bug number.

[Thomas37772397i4tb]

I have the same issue

[Steffen361237055x7n]

Same here, Mac OS 15.0.1, Lightroom Version 8.0 arm64 (Oct 3 2024). Getting stuck with the zoom cursor and need to restart the application, before I can use remove tool or masking.

[Allisson_Antony1231]

Estou com o mesmo problema no MacOs

[wes5C76]

When I try to use crop or mask tool, I am only able to use hand tool. This hasn't happened before the most recent update. I disable graphics processor as suggested, but no help. I was able to use the tools for a short while after a computer restart.

Lightroom version: 8.0 x64 [ 20241003-1027-def78b5 ] (Oct 3 2024)
NGL Version: 1.39.0.9
WF Version: 7.0 f8231de
VF Version: 1.0.150
HIL Version: 40501
CAI Version: adobe_c2pa/0.9.3 c2pa-rs/0.31.0
PH Version: 5.0

Operating system: Windows 10
OS Version: Windows 10 Home (2009)
Application architecture: x64
System architecture: x64
Computer model: ASUSTeK COMPUTER INC. TUF Gaming FX505DY_FX505DY / AMD Ryzen 5 3550H with Radeon Vega Mobile Gfx
Logical processor count: 8
Processor speed: 2.0 GHz
Built-in memory: 24386.3 MB
Real memory available to Lightroom: 24386.3 MB
Real memory used by Lightroom: 2487.1 MB (10.1%)
Virtual memory used by Lightroom: 3184.6 MB
Memory cache size: 3907.0 MB

Internal Camera Raw version: 17.0 [ 2043 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 1199MB / 12193MB (9%)
Camera Raw real memory: 905MB / 24386MB (3%)

Display: 1920x1080
System DPI setting: 120 DPI
Dark Mode: No
Desktop composition enabled: Yes
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: Radeon RX 560X (30.0.13023.4001) - 4 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I3_GPU4, hard: success, soft: success, al: No, dl: No
OS Media Capability: true

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\intri\AppData\Roaming\Adobe\Lightroom CC
Library Folder: C:\Users\intri\AppData\Local\Adobe\Lightroom CC\Data

[fbourdoncle]

Yes, same for me. I keep restarting LR, because sometimes the cursor (and mouse action) stops working as required by the selected tool. For the healing tool (for instance, bu it works with most other like reframe), the displayed cursors can be the hand cursor, instaed of the circle, and clicking works as the hand, not as the healing tool. The cursod handling seems completely broken. Restarting is the only option. Another example : on the light curve view, the handles sometimes disappear. The only option is to restart LR or frantically move the mouse until they reappear. This happens on my Mac Studio and Intel iMac (LR 8.0, macOS Sequoia 15.1 (24B83)). Oh! And also, my Intel Mac always eventually crashes if harware acceleration is enabled (from what I read here and there it may be a buggy Apple graphics card driver). It happend also on my Mac Studio once (but only once, it's much more stable)

[nico_392_hemi]

Any update on this topic so far? When can we expect a fix in an updated version?

[Leujal]

What's with Update! Now or neva and eva

[brianmatiash]

Thank you for your report. A fix has been identified and will be implemented an upcoming update to Lightroom.

[123456Tevin]

Any ETA on that update? I'm having the same issue as everyone else with the magnify tool overtaking the cursor. I'm on an M1 MBP.

I have clients waiting -_-

[Rikk Flohr: Photography]

Greetings all, 

A new update for Adobe Photography Products has been released.  The December update contains an update for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

Thank you for being so patient.