P: Import stuck on checking free space on disk

Report · Jan 06, 2019

When trying to import photos from my SD card Lightroom CC is stuck at the phase "Checking free space on disk". The local storage is on my LAN NAS (FreeNAS) with more than enough free space. Also local hard drive is full of free space. Windows can see the correct free space on both NAS and local drive.
Import of the same files from the same SD card to Lightroom 6.0 is working without any problems.
Update: after several minutes the import continued but was very slow.

Working with LR CC is becoming unacceptable, if those issues are not fixed in a month I'm giving up on the subscription. It's not worth it. I lose less time with moving my files via USB disk and sharing on Google Photos rather than relying on Adobe Cloud...

Report · Jan 07, 2019

Adam,

Sorry to hear about the difficulty.

In your update, you describe the import as very slow. Can you quantify that. How many images? How long did it take?

Also can you go to Help>System Info... and get us the currently installed version number of Lightroom CC?

Rikk Flohr: Adobe Photography Org

Report · Jan 13, 2019

Strangly enough a few days later the last import attempt worked quite ok, not slower than Lightroom 6. Another issue is that overall Lightroom CC is very slow, simple browsing through the library is extremely slow even photos which I have just imported from camera. I don't have such issues in Lightroom 6 at all. Computer is Core i3-6100, 16GB or RAM, SSD 250 GB, GB ethernet connection to the NAS and 300MB firewire to the internet.

Report · Jul 14, 2019

I've got the same problem. Trying to import a couple hundred pics into a Lightroom CC library resident on an external USB 3.0 drive. It's checking for free space for ages. Restarting the import results in the same stuck state without progress. Restarting the app resulted in an undefined error on import. Restarting the import yet again (the fourth try) finally copied over all the files immediately without delay. So this is not fixed yet. I'm using Lightroom CC for Windows 2.3, the latest.

Report · Jul 15, 2019

If you pause sync does the import proceed normally?

Rikk Flohr: Adobe Photography Org

Report · Nov 15, 2019

same problem and no pausing does not help

Report · Nov 18, 2019

Don,

Are you currently running 3.0? (Check Help>System Info...)

Rikk Flohr: Adobe Photography Org

Report · Dec 05, 2019

same problem and I am running 3.0

Report · Dec 06, 2019

If you restart your computer does the problem go away?

Rikk Flohr: Adobe Photography Org

Report · Feb 14, 2020

Hi, have the same issue here...

Report · Feb 14, 2020

@alemat13

Please go to Help>System Info... and get us your installed version number.

If you restart your computer does the problem go away?

Rikk Flohr: Adobe Photography Org

Report · Mar 30, 2020

constantly happening to me too

Report · Apr 09, 2020

same issue. Version 3.2. Tried it with one photo, 4 photos, 10 photos.

Report · Apr 09, 2020

Does restarting your computer help?

Rikk Flohr: Adobe Photography Org

Report · Jun 24, 2020

Just became a brand new trial user. First time ever using Lightroom. Pumped about it.

And I can't even import my first image bc of the above issue. Seriously? This is how you give a first impression?

Report · Jun 24, 2020

I am guessing the problem is more related to this than the thread on which you posted. https://feedback.photoshop.com/photoshop_family/topics/lightroom-3-3-storage-location-on-nas

Rikk Flohr: Adobe Photography Org

Report · Jun 27, 2020

Agree. There must be a message of some sort. Or even better, a popup with a button sending you directly to where you need to do the action, as all other apps are doing.

Report · Jul 22, 2020

happens to me too a few times a day. Really annoying.

Report · Aug 05, 2020

This issue is happening on Windows, stuck on "checking free space on disk". The workaround for Mac obviously not available.

Report · Aug 05, 2020

Followup to my post. It seems the issue was related to Lightroom not being able to connect to my cloud storage. In the cloud icon, it was stuck saying it couldn't connect. Rebooting the computer as well as the cable modem resolved the issue so I think for me this was network related.

Report · Aug 08, 2020

I get this all the time when I import. So much so that I'm probably not going to continue. You need to fix it.

Report · Aug 16, 2020

It became worse for me once I did the update 😞

Report · Oct 19, 2020

First time Lightroom user: same problem: "Checking free space on disk"

Never ending....

Report · Oct 20, 2020

Same for me. I can't use Lightroom anymore at this point.

I have a 2TB SSD and it's been stuck on checking free space for 2 hours now.

It happens with every single photo I try to import. So at this moment this software is just completely useless to me 😞

Report · Oct 20, 2020

Greetings,

Updates for the Adobe Photography Products were officially released on 10.20.2020 that include fixes for this issue. Please install the most recent update and confirm that your issue is now fixed. Please let us know if you encounter any issues.

Thank you for your patience.

Rikk Flohr: Adobe Photography Org

Report · Oct 20, 2020

@Rikk this is happening to me on version 3.4, , Mac OS 10.14.6, 15" Macbook Pro 2tb SSD

P: Import stuck on checking free space on disk

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