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adamDr
Known Participant
January 6, 2019

P: Import stuck on checking free space on disk

  • January 6, 2019
  • 返信数 51.
  • 6011 ビュー

When trying to import photos from my SD card Lightroom CC is stuck at the phase "Checking free space on disk". The local storage is on my LAN NAS (FreeNAS) with more than enough free space. Also local hard drive is full of free space. Windows can see the correct free space on both NAS and local drive.
Import of the same files from the same SD card to Lightroom 6.0 is working without any problems.
Update: after several minutes the import continued but was very slow.

Working with LR CC is becoming unacceptable, if those issues are not fixed in a month I'm giving up on the subscription. It's not worth it. I lose less time with moving my files via USB disk and sharing on Google Photos rather than relying on Adobe Cloud...

このトピックへの返信は締め切られました。

返信数 51

Rikk Flohr_Photography
Community Manager
Community Manager
August 20, 2024

@kentarnold75 

Would it be possible for you to supply us with a diagnostic log that is captured immediately after waiting for a few seconds after the "checking free space" message?

For LrDesktop

  1. Go to Preferences
  2. Account Section
  3. Hold down the [Opt/Alt] key to make [Diagnostic Log] button appear.

 

Rikk Flohr: Adobe Photography Org
Participant
August 19, 2024

This issue is back, years later.  I'm on an updated Mac, running LR (cloud) version 7.5.  Same symptoms:  wait several minutes or effectively forever for 15 MB of JPEG images to load from local storage to LR, though both local storage and Adobe cloud storage offer > 1 TB.  What is the cure?

ZachJW
Participant
June 17, 2022

I was having the same issue.  I updated to the new version today, and still had the issue.  However, I went into settings->local storage, and re-selected the location for my local originals - the same location as was previously listed.  This apparently forced the storage subsystem in Adobe Lightroom to refresh, and now I have been able to import photos with no issues.

Rikk Flohr_Photography
Community Manager
Community Manager
June 14, 2022

Greetings,

 

Updates to the Adobe Photography Products were released on June 13. The update contains a fix for this issue.  Please download and the latest version of your application via the Adobe Creative Cloud Application or your respective device app store.

If you do not see the update (Mac and Win) you can refresh your Creative Cloud App with the keyboard shortcut [Ctrl/Cmd]+[Alt/Opt]+[ R ]. 

 

Note: App store availability can take several days for the update to appear and be available. 

 

Thank you for your patience.

Rikk Flohr: Adobe Photography Org
Inspiring
April 23, 2021

Yesterday I was using a different computer with a smaller SSD, but I frequently encounter the same problem on my Lenovo with a 2TB internal SSD that is about half full.

When this happens (about once a week), I usually have enough time to launch Luminar, import, edit, and export one or two photos before while I wait for Lightroom to be ready to actually import.

Julie k
Community Manager
Community Manager
April 23, 2021

snaotheus, how full is your hard drive? I am wondering if Lightroom is trying to free up space from its local cache in order to complete the import.

Inspiring
April 23, 2021

Well over two years since this was posted and still not fixed. Why do I pay a subscription for software with problems that are never fixed?

I am trying to import a single photo and I have been waiting 15 minutes for Lightroom to finish "Checking free space on disk"

Julie k
Community Manager
Community Manager
March 16, 2021

Sorry for the delay. The logs have unfortunately not captured what's going wrong, but I'm going to order some bigger drives for the team to try and replicate here.

For those of you wrestling with this:
- Did it work OK at one point? Put another way, was there a release where suddenly the app tipped over at these points, or did it gradually get worse?

- Do you see a spinning beach ball cursor while it's struggling to draw the Preferences > Local storage panel with the drive plugged in?

Also, how long does it take for Finder to calculate the size of your external drive right after plugging it in?

Participating Frequently
February 16, 2021

Hello Rikk -- any updates from the engineering staff since sending my logfiles?

I just saw the new post from @9907886 above, and I wonder if the ext. drive's APFS format could be a factor?

Inspiring
February 16, 2021

Exact issue and versions but with iMac Pro with 258GB free on SSD system drive, 64 GB RAM, 6.8 TB Free on external APFS USB3 local drive, only 99,000 items in library..