P: Import stuck on checking free space on disk

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Explorer ,
Jan 06, 2019 Jan 06, 2019

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When trying to import photos from my SD card Lightroom CC is stuck at the phase "Checking free space on disk". The local storage is on my LAN NAS (FreeNAS) with more than enough free space. Also local hard drive is full of free space. Windows can see the correct free space on both NAS and local drive.
Import of the same files from the same SD card to Lightroom 6.0 is working without any problems.
Update: after several minutes the import continued but was very slow.

Working with LR CC is becoming unacceptable, if those issues are not fixed in a month I'm giving up on the subscription. It's not worth it. I lose less time with moving my files via USB disk and sharing on Google Photos rather than relying on Adobe Cloud...

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macOS , Windows

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correct answers 1 Correct answer

Adobe Employee , Jun 14, 2022 Jun 14, 2022
Greetings,   Updates to the Adobe Photography Products were released on June 13. The update contains a fix for this issue.  Please download and the latest version of your application via the Adobe Creative Cloud Application or your respective device app store. If you do not see the update (Mac and Win) you can refresh your Creative Cloud App with the keyboard shortcut [Ctrl/Cmd]+[Alt/Opt]+[ R ].    Note: App store availability can take several days for the update to appear and be available.   ...
Status Fixed

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49 Comments
Adobe Employee ,
Jan 07, 2019 Jan 07, 2019

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Adam, 

Sorry to hear about the difficulty.  

In your update, you describe the import as very slow. Can you quantify that. How many images? How long did it take? 

Also can you go to Help>System Info... and get us the currently installed version number of Lightroom CC?
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Explorer ,
Jan 13, 2019 Jan 13, 2019

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Strangly enough a few days later the last import attempt worked quite ok, not slower than Lightroom 6. Another issue is that overall Lightroom CC is very slow, simple browsing through the library is extremely slow even photos which I have just imported from camera. I don't have such issues in Lightroom 6 at all. Computer is Core i3-6100, 16GB or RAM, SSD 250 GB, GB ethernet connection to the NAS and 300MB firewire to the internet.

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Community Beginner ,
Jul 14, 2019 Jul 14, 2019

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I've got the same problem. Trying to import a couple hundred pics into a Lightroom CC library resident on an external USB 3.0 drive. It's checking for free space for ages. Restarting the import results in the same stuck state without progress. Restarting the app resulted in an undefined error on import. Restarting the import yet again (the fourth try) finally copied over all the files immediately without delay. So this is not fixed yet. I'm using Lightroom CC for Windows 2.3, the latest.

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Adobe Employee ,
Jul 15, 2019 Jul 15, 2019

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If you pause sync does the import proceed normally?
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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LEGEND ,
Nov 15, 2019 Nov 15, 2019

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same problem and no pausing does not help

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Adobe Employee ,
Nov 18, 2019 Nov 18, 2019

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Don,

Are you currently running 3.0? (Check Help>System Info...)
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Dec 05, 2019 Dec 05, 2019

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same problem and I am running 3.0

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Adobe Employee ,
Dec 06, 2019 Dec 06, 2019

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If you restart your computer does the problem go away?
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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LEGEND ,
Feb 14, 2020 Feb 14, 2020

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Hi, have the same issue here...

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Adobe Employee ,
Feb 14, 2020 Feb 14, 2020

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@alemat13

Please go to Help>System Info... and get us your installed version number. 

If you restart your computer does the problem go away?
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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LEGEND ,
Mar 30, 2020 Mar 30, 2020

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constantly happening to me too

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LEGEND ,
Apr 09, 2020 Apr 09, 2020

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same issue.  Version 3.2.  Tried it with one photo, 4 photos, 10 photos.

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Adobe Employee ,
Apr 09, 2020 Apr 09, 2020

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Does restarting your computer help? 
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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LEGEND ,
Jun 24, 2020 Jun 24, 2020

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Just became a brand new trial user. First time ever using Lightroom. Pumped about it. 

And I can't even import my first image bc of the above issue. Seriously? This is how you give a first impression? 

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Adobe Employee ,
Jun 24, 2020 Jun 24, 2020

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I am guessing the problem is more related to this than the thread on which you posted. https://feedback.photoshop.com/photoshop_family/topics/lightroom-3-3-storage-location-on-nas
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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LEGEND ,
Jun 27, 2020 Jun 27, 2020

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Agree. There must be a message of some sort. Or even better, a popup with a button sending you directly to where you need to do the action, as all other apps are doing.

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LEGEND ,
Jul 22, 2020 Jul 22, 2020

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happens to me too a few times a day. Really annoying.

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LEGEND ,
Aug 05, 2020 Aug 05, 2020

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This issue is happening on Windows, stuck on "checking free space on disk".  The workaround for Mac obviously not available.

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LEGEND ,
Aug 05, 2020 Aug 05, 2020

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Followup to my post.  It seems the issue was related to Lightroom not being able to connect to my cloud storage.  In the cloud icon, it was stuck saying it couldn't connect.  Rebooting the computer as well as the cable modem resolved the issue so I think for me this was network related.

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LEGEND ,
Aug 08, 2020 Aug 08, 2020

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I get this all the time when I import. So much so that I'm probably not going to continue. You need to fix it.

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LEGEND ,
Aug 16, 2020 Aug 16, 2020

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It became worse for me once I did the update 😞

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LEGEND ,
Oct 19, 2020 Oct 19, 2020

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First time Lightroom user: same problem: "Checking free space on disk"

Never ending....

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New Here ,
Oct 20, 2020 Oct 20, 2020

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Same for me. I can't use Lightroom anymore at this point.

I have a 2TB SSD and it's been stuck on checking free space for 2 hours now. 

It happens with every single photo I try to import. So at this moment this software is just completely useless to me 😞

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Adobe Employee ,
Oct 20, 2020 Oct 20, 2020

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Greetings,

 

Updates for the Adobe Photography Products were officially released on 10.20.2020 that include fixes for this issue. Please install the most recent update and confirm that your issue is now fixed. Please let us know if you encounter any issues.

 

Thank you for your patience.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Oct 20, 2020 Oct 20, 2020

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@Rikk this is happening to me on version 3.4, , Mac OS 10.14.6, 15" Macbook Pro 2tb SSD

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