P: Lightroom (Desktop and Web) showing X/0 PB instead of X/100GB like it normally did

[jpvisualize]

I am using Adobe under my University where I am offered a max of 100GB. As of maybe a month or two ago, I have noticed that when looking at my cloud storage at the top right of Lightroon, it is displaying that I have a storage of PB and that I have 0 free. I am not sure how my storage has went from displaying GB to PB,  but it woul dbe nice if this reverted back to normal 🙂

Thank You!

Michael (JP)

[Rikk Flohr: Photography]

Updating Status 

[Rikk Flohr: Photography]

Thanks for the report. We've filed tickets with Lightroom Desktop and Web. 

[jpvisualize]

Hello. I kindly request that this ticket be closed. I no longer need assistance. Thank you for your time and efforts.

[Raphael34072081ii5s]

According to my plan when I log into my CC Account in the Browser I should have 85 GB of Cloud Storage. But when I open my Lightroom CC on my Desktop this image is shown, I had to google what PB is and apparently this should be 1700 GB of storage. Would be nice, but right now it's not working. Any ideas?

Thanks in advance

[Rikk Flohr: Photography]

@Raphael34072081ii5s 

Is that your team's/institution's allotment you are seeing?

[Raphael34072081ii5s]

@Rikk Flohr: Photography Thanks for your reply. I don't know and neither do I know the person I should ask this question in my organisation because I'm an employee of a federal organization and it's huge. When I divide the 1700 GB (in total) by 85 (per Person), I get only 20 employees which is by far too little for my organization.

[Rikk Flohr: Photography]

We are working on improving the information in the future. Right now, the information for your org's license looks correct. 

[Rikk Flohr: Photography]

Greetings all,

Updates for the Adobe Photography Products have been released.  The December 2023 updates contain an update for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

Thank you for your patience.