P: Lightroom Desktop Keeps saying 'Unable to Connect to Network'

[FeedbackCommunityMember]

Trying to switch to Lightroom CC but I keep getting 'Unable to Connect to Network' in sync status. If I restart the application it might work for 50-60 photos and then returns to this error message. I'm trying to sync ~12K mobile photos before another 40K RAW images so obviously need to be able to let this run in the background and over night. Have tried restarting the computer as well to no luck.

Any other suggestions on what I can try?

Setup 

• Home computer
• Windows 10 Desktop
• Wifi Connection (verified internet is working)
• Selected option to store original files on a NAS (synology, used a mapped drive)

Lightroom version: 3.0 [ 20191017-0835-b386176 ] (Oct 17 2019)
NGL Version: 1.11.0.8
Operating system: Windows 10
OS Version: 10.0 [18362]
Application architecture: x64
System architecture: x64
Computer model: Gigabyte Technology Co., Ltd. X570 AORUS PRO WIFI / AMD Ryzen 7 3700X 8-Core Processor             
Logical processor count: 16
Processor speed: 3.5 GHz
Built-in memory: 32717.1 MB
Real memory available to Lightroom: 32717.1 MB
Real memory used by Lightroom: 940.1 MB (2.8%)
Virtual memory used by Lightroom: 1770.9 MB
Memory cache size: 1752.1 MB
Internal Camera Raw version: 12.0 [ 321 ]
Maximum thread count used by Camera Raw: 9
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 16358MB (0%)
Camera Raw real memory: 0MB / 32717MB (0%)
System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 3840x2160
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No


Graphics Processor Info: DirectX: NVIDIA GeForce RTX 2060 SUPER (26.21.14.3170) - 8 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU3, hard: success, soft: success, wl: Yes, bl: No
OS Media Capability: true


Application folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\adam\AppData\Roaming\Adobe\Lightroom CC



-Adam

[Victoria Bampton LR Queen]

*Jennnnnnnnnn a long shot but where are your originals set to be stored in Preferences > Local Storage? It's not on a NAS is it?

[FeedbackCommunityMember]

No, the originals are set to be stored in the default space on the C: drive.

[FeedbackCommunityMember]

@Rikk I figured out the comment notifications, but I was wondering if there were any updates or anything else I can do?  Again, the log feature doesn't work when the program goes in offline status.

[Rikk Flohr: Photography]

The team is investigating a fix.  After a failure, do you ever come back to an online state where you can collect a log?

[Julie Kmoch]

*Jennnnnnnnnn , can you tell us if your computer is going to sleep while the import is happening? Put another way, is Lightroom having trouble after it wakes up?

[FeedbackCommunityMember]

@julie_kmoch   No, I turned my PC's sleep function off entirely.  It can happen within seconds of starting the import.  

@Rikk  I have never seen it self-recover.  I've come back after hours and it still hasn't self-resolved.  I always end up closing the app, waiting for the sync to complete, then reimporting the same selection and hoping it gets all the way through that time.

[FeedbackCommunityMember]

@Rikk I misread your question.  I generated a log after closing the app and reopening it.  I'm not sure how much information it holds given the app was running for about a minute before generating the message.  Regardless, I generated one.

[Rikk Flohr: Photography]

The log we need is:

1. Restart Lightroom
2. Error Message Appears
3. Generate Log

Does the log you've created satisfy those steps?

[FeedbackCommunityMember]

@Rikk Again, no "error message" appears.  Once the error condition appears, the app goes into and stays in the "unable to connect to network" mode until it is shut down, during which the app will not allow users to generate a log.  In my experience, only restarting the app can resolve the "unable to connect to network" mode. 

Considering this entire thread resolves around this error, I thought it would be prudent to make sure we're on the same page here.  Are you aware that you cannot generate a log when the application is in this state?

[Rikk Flohr: Photography]

Thanks for the update, @jennnnnnnnnnn 

I am discussing next steps with the team. 

[FeedbackCommunityMember]

@Rikk Does the diagnostic log tool "do work", so to speak?  Like, does it resolve known issues in any way?  Ever since I generated a log, the issue has resolved.  The import function went from taking several minutes to completing in seconds.  The difference is dramatic.  Anyways, consider my particular issue resolved.

[Rikk Flohr: Photography]

A diagnostic log does no 'work'. That it appears to fix the issue seems very odd.  If it happens again, send me the log. 

In any case, I am glad you are working again. 

[FeedbackCommunityMember]

I am trying to edit the many pictures I took at Motocross yesterday. I can get about 10 done when it quits working on me. I have turned the computer off and on many times, deleted many photos( Plenty of free space). The Cloud logo keeps synching and saying it cannot connect to the network when it was just connected to it.  HELP!!!!! I am frustrated as can be as I have customers waiting for the pictures. Every time I start it back up I have to edit the same 10 pictures again and have done this about 5 times now. Why isn't it connecting to the cloud?

[Rikk Flohr: Photography]

This thread is being merged into an existing authoritative thread for better tracking and response. Please review the official answer (if any) in the second post on the thread for more information. 

[FeedbackCommunityMember]

I have been dealing with this issue for YEARS and it's really impeding my work flow.  Are there any updates or fixes?  I would think this is a priority.  

[SteinM]

Same issue here. I just put it on my computer because I needed a decent backup/some editing tool, but seems that Lightroom is not suitable for that - I mean if you can't reach your cloud-stored files... Hey, it's a seven-day trial before billing sets in. Guess I have to look for another solution. Reminds me of a similar problem with Adobe Digital Solutions which never got fixed.

Definitely not an OS or Computer problem. Everything up to date, Firewall switched off temporarily when I encountered the problem.

[FeedbackCommunityMember]

I started Lightroom CC on my iMac and was unable to see any of my photos. Turns out I am also receiving a "Unable to connect to network" under the "Cloud Storage" section. I can access the photos on my ipad, iphone and web browser but not on the dedicated app on iMac. Is anyone else having this issue? 

[michael2406]

LR CC Desktop 4.3 does not connect to my cloud based library. In the Preferences I get the message "unable to connect to network". Holding down option-shift while launching the app gives me the opportunity to reset my preferences and then LR connects normally. But I have to do this every time and always lose my preferences.

MacBook Air M1 (Apple Silicon), macOS 11.4

I tried to uninstall and reinstall the app, no help. Also on my iMac LR Desktop functions normally.

[Yankin1549]

When I start the Lightroom on my iMac (Apple Processor) I get this message. Tried everything install/uninstall, reset preferences, disable firewall etc. no solution

[Rikk Flohr: Photography]

Please go to Help>System Info… and get us the exact installed version number of your software. 

[Yankin1549]

Lighroom version: 4.3 arm64 [20210526-1005-d4527c2] (May 26 2021)

I tried to uninstall and install earlier versions 4.2, 4.1 again same error message.

[Rikk Flohr: Photography]

Can you place a screenshot of the error dialog in this forum?

[Yankin1549]

Here is the screenshot of the error message, based on the research I did many complaints about this error message but no resolution.

[Rikk Flohr: Photography]

Thanks. I am merging you into the common thread on this. The team is still working on a fix for this: 

[FeedbackCommunityMember]

when I open Lightroom, this error comes," lightroom is having trouble connecting server, pleas try again later.