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November 7, 2019

P: Lightroom Desktop Keeps saying 'Unable to Connect to Network'

  • November 7, 2019
  • 172 replies
  • 23685 views

Trying to switch to Lightroom CC but I keep getting 'Unable to Connect to Network' in sync status. If I restart the application it might work for 50-60 photos and then returns to this error message. I'm trying to sync ~12K mobile photos before another 40K RAW images so obviously need to be able to let this run in the background and over night. Have tried restarting the computer as well to no luck.

Any other suggestions on what I can try?

Setup 

  • Home computer
  • Windows 10 Desktop
  • Wifi Connection (verified internet is working)
  • Selected option to store original files on a NAS (synology, used a mapped drive)

Lightroom version: 3.0 [ 20191017-0835-b386176 ] (Oct 17 2019)
NGL Version: 1.11.0.8
Operating system: Windows 10
OS Version: 10.0 [18362]
Application architecture: x64
System architecture: x64
Computer model: Gigabyte Technology Co., Ltd. X570 AORUS PRO WIFI / AMD Ryzen 7 3700X 8-Core Processor             
Logical processor count: 16
Processor speed: 3.5 GHz
Built-in memory: 32717.1 MB
Real memory available to Lightroom: 32717.1 MB
Real memory used by Lightroom: 940.1 MB (2.8%)
Virtual memory used by Lightroom: 1770.9 MB
Memory cache size: 1752.1 MB
Internal Camera Raw version: 12.0 [ 321 ]
Maximum thread count used by Camera Raw: 9
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 16358MB (0%)
Camera Raw real memory: 0MB / 32717MB (0%)
System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 3840x2160
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No


Graphics Processor Info: DirectX: NVIDIA GeForce RTX 2060 SUPER (26.21.14.3170) - 8 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU3, hard: success, soft: success, wl: Yes, bl: No
OS Media Capability: true


Application folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\adam\AppData\Roaming\Adobe\Lightroom CC



-Adam

    This topic has been closed for replies.

    172 replies

    A
    Alvin33624978l13c
    Participant
    March 9, 2024

    This worked for me! thank you 

      Hard_Boiled_Greg
      Hard_Boiled_Greg
      Participating Frequently
      November 19, 2023

      Good luck. I finally gave up and uninstalled it from my Mac and canceled my subscription after never being able to get it to work for well over a year. 

        M
        mark33708877f4qc
        Participant
        November 19, 2023

        I just downloaded photoshop and lightroom today. It tells me... can't connect to server. (cursing removed)  [What] is going on?

          Rikk Flohr_Photography
          Community Manager
          Rikk Flohr_PhotographyCommunity Manager
          Community Manager
          December 13, 2022

          Additional fixes for this issue have been deployed over the past several releases. If you are experiencing this issue, we recommend your starting a new thread with fresh information. We are marking this thread as completed. 

          Thanks for your help. 

          Rikk Flohr: Adobe Photography Org
          J
          johna34796437
          Known Participant
          December 9, 2022

          First posted this in April..

          I had this problem some time ago. For me there was a specific cause in that the Pictures folder on my mac was read only so that Lightroom was unable to write it's library file there. Once I gave Lightroom permissin to write there the issue was solved. It would be nice if one could specify the location of this file but it seems you can't. Also this error message can be very misleading as for me had nothing to do with network problems.
          Hope this helps it seems to have fixed the problem for some people.

          Hard_Boiled_Greg
          Hard_Boiled_Greg
          Participating Frequently
          December 9, 2022
          I have never been able to get mine to work.
          A
          Alope
          Participant
          December 4, 2022

          Just tried to access Lightroom and I'm getting this same error. Have restarted and tried logging in and out but with no luck. Does anyonone have a fix? 

          G
          garys55983459
          Participant
          November 27, 2022

          I hate to be the bearer of bad news but Lightroom CC  (NOT CLASSIC) is doing this to me. In case anyone actually uses that. I do. Seems no one else i know does. 

           

          I get the message in a modal dialog that closes the app when I click OK. So, no, this is not resolved.

          B
          barbnewphoto
          Participant
          August 31, 2022

          When I switched cameras and started using much smaller files and took most of my work out of Lightroom, the program worked fine. I had to turn sleep off and keep my catalog very small. 

          D
          DRJArt
          Participant
          July 14, 2022
          Have you got anti virus protecting your home drive… that’s what was doing it for me, and nothing to do with “network”. As soon as I gave Adobe access to my home drive it started working. Not a good error from Adobe
          Show more replies
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