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P: Lightroom installing failure on Mac OS Ventura (NL & PO Languages)

Participant ,
Nov 03, 2022 Nov 03, 2022

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I just tried til help a friend with installing Lightroom on Mac OS Ventura. Creative Cloud was installed, and I used the button Install on Lightroom in the Creative Cloud app. The installation was performed, and reported Completed. Lightroom button changed to Open.
Clicked on Open, but nothing happened.
Wide search in Finder for the Lightroom app file, but it was not found on the entire disk.
Edit: As Lightroom is tested compatible with Ventura, this is probably related to the installer app or lack of priveleges. See my comment below.

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correct answers 2 Pinned Replies

Adobe Employee , Feb 01, 2023 Feb 01, 2023

While we investigate you can attempt the following workaround:

 

Change the language of your Creative Cloud Desktop App to English

Install Lightroom Desktop 6.1

Revert to your Native Language

 

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Adobe Employee , Feb 03, 2023 Feb 03, 2023

The Creative Cloud Desktop team has identified the issue and logged a bug for a fix in an upcoming release. 

Status Acknowledged

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77 Comments
New Here ,
Nov 03, 2022 Nov 03, 2022

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i have the same problem

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Participant ,
Nov 04, 2022 Nov 04, 2022

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This morning I made a second try to install Lightroom 6.0 cloudbased on Ventura, but first I granted write permission to the /tmp/ folder. I also checked the installation folder in the CC-app. That was correct, and other applications in the CC-app, like Bridge, was installed correctly.
The application is compatible, but will not install by running installer from inside or outside of the CC-app. This affects new customers and users the try reinstalling due to some issue. 

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Community Beginner ,
Nov 04, 2022 Nov 04, 2022

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Same problem

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Explorer ,
Nov 29, 2022 Nov 29, 2022

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Same here, up

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New Here ,
Nov 29, 2022 Nov 29, 2022

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have same problem - any solution?

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Explorer ,
Nov 29, 2022 Nov 29, 2022

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Nope, I think we have to wait for new Lightroom installer or some tips from experts

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New Here ,
Nov 29, 2022 Nov 29, 2022

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Hi,

Same pb : I've donwloaded the Lightroom Installer.dmg but nothing start when I double-click on it.

I've restarted my MB AIR M1 on which Ventura is installed but it fails !

@Adobe : please help! 

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Participant ,
Nov 29, 2022 Nov 29, 2022

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I think installer is the problem. The app that was allready installed before upgrading to Ventura works perfectly fine.

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Community Beginner ,
Nov 29, 2022 Nov 29, 2022

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I think you are right. I hade Ligthroom already installed on another mac. Just upgraded to Ventura, and LR worked fine. The problem was, and still is, on a mac (MacBook Air M2) where I did a clean installation with Ventura, and then downloaded Lightroom. Nothing happened when I clicked on the installer. 

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Adobe Employee ,
Nov 30, 2022 Nov 30, 2022

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This thread is about Lightroom Desktop 6.0 released in October 2022.  There is an older program called Lightroom version 6.0 (eventually became Lightroom Classic and currently on version 12.0.1) that was released in 2015. The older Lightroom 6.0 uses a "Lightroom Installer.dmg" and will not install on Ventura.   

The newer version of Lightroom Desktop 6.0 does not install via a file but installs via the Creative Cloud App. 

To install LrD 6.0:

  1. Install the Creative Cloud Desktop App
  2. Log in with your Adobe ID
  3. Locate the [Lr] icon from the list of programs and click the [install] button

 

If your question or issue is about the October 2022 release of Lightroom Desktop, please indicate step by step what is happening and include screenshots of any messages.

 

If your questiion or issue is about the 2015 Lightroom application, then you are posting in the wrong forum and need to go to: https://community.adobe.com/t5/lightroom-classic/ct-p/ct-lightroom-classic?page=1&sort=latest_replie... 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Explorer ,
Nov 30, 2022 Nov 30, 2022

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I tried install both avaible versions of lightroom desktop (6.0 and 5.x) via Creative Cloud Desktop app, doesn't work. Here are some details:

 https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-discussions/lightroom-does-not-run-af...

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Community Beginner ,
Dec 01, 2022 Dec 01, 2022

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Downloaded and installed Creative cloud, looks like everything is in order, but when clicking on LR 6.0 in Creative Cloud, nothing happens. 

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Explorer ,
Dec 02, 2022 Dec 02, 2022

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Community Beginner ,
Dec 21, 2022 Dec 21, 2022

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Basically my Lightroom has disappeared from Applications folder (macOS Ventura, newest one). Creative Cloud has shown it as installed, but did nothing when I clicked Open. So I have uninstalled it, and installed again. It was installed in about 1 second which is obviously wrong, and it didn't even create Ligthroom folder or anything, it can't be opened, etc. I need it for work so please assist me asap.

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Community Beginner ,
Dec 21, 2022 Dec 21, 2022

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It also happens when I choose different version of Lightroom. Lightroom Classic on the other hand downloads & installs correctly.

 

When I launch Intel version (I use M1 Pro), it just shows that it can't find the file.

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Community Beginner ,
Dec 21, 2022 Dec 21, 2022

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Update: I've reinstalled Creative Cloud, even used Adobe Creative Cloud Cleaner Tool, but it didn't help. Lightroom still "installs" in 1 second. All other installations work.

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Explorer ,
Dec 27, 2022 Dec 27, 2022

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Go to preferences and choose default language as English. Next try one more time to install lightroom. 

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Explorer ,
Dec 27, 2022 Dec 27, 2022

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There are some problems with some languages versions. Go to preferences and choose default language as English. Next try one more time to install lightroom.  

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Explorer ,
Dec 27, 2022 Dec 27, 2022

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There are some problems with some languages versions. Go to preferences and choose default language as English. Next try one more time to install lightroom.  

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New Here ,
Dec 29, 2022 Dec 29, 2022

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I have the same problem and English language not help.

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Explorer ,
Dec 29, 2022 Dec 29, 2022

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International? Did you "uninstalled" lightroom before changing preferences? 

Maybe try uninstalling all CC use Creative Cloud Cleaner next reinstall cc app change preferences and next try to install lightroom english (international).

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Community Beginner ,
Jan 27, 2023 Jan 27, 2023

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I have macOS 13.1 after restore from backup due to disk failure. I was not able to start Lightroom so I removed it and installed it again. It shows as installed in Adobe Creative Cloud Desktop App but it does not exist in Applications and I am not able to run it.

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Adobe Employee ,
Jan 27, 2023 Jan 27, 2023

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Are you trying to install Lightroom Desktop 6.1 or Lightroom Classic 12.1? Can you show a screen capture of your Creative Cloud App?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Jan 27, 2023 Jan 27, 2023

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Lightroom 6.1 - screen is attached to my first post.

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Adobe Employee ,
Jan 27, 2023 Jan 27, 2023

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Thanks. I didn't see it before. 

 

What is the current installed version number of your Adobe Creative Cloud application? 

Screenshot 2023-01-27 at 7.57.25 AM.png

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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