P: (MS App Store Version) Message: Some photos were not added. Unable to copy file.

[markd53371332]

Hi, I've recently subscribed to Lightroom and am being met with this error message upon trying to import any images.

'Some photos were not added. Unable to copy file.'

I've seen 2 other posts on here of the same issue but the solutions posted there didn't work.

I'm using windows 10, imported the files from my SD card to my hard drive. I am then trying to import to lightroom from my hard drive.

Thanks in advance

[Ashlynn5E57]

I'm struggling with the same thing right now. Any luck?

[defaultsp4n0wi10cur]

I am also struggling with the same issue!! Only allowed me to download 6 photos out of the 300 I needed too and won't upload the rest! Any ideas?!

[Lorelei5C73]

I am also getting this error. Help please!

[brooklyn5DE3]

I'm having the same issue! It only allows me to upload 6 images at a time and then I get the same message.

[schwarzhippie]

Same here. I think it might be a software problem. We all py that much for use these programms and still there is no solution?

[Mariah5C35]

Mine is doing the same really need this fixed it's affecting my workflow, and making the editing process longer 😢

[Corinne5FBF]

Same issue! Only able to import 6-ish photos of 800 then it stops "unable to copy".  Anyone have an answer that worked?

[Rosa5E26]

hallo

ich habe seit heute das gleiche problem. konntest du den fehler beheben? wie denn? finde keine antworten...

lg rosa

[default4u41gl64j5sj]

Same problem here.  It's unusable and yet I'm paying a fee.

[Leslie5C08]

Same problem...😌

[Elvis93]

Same problem here, no solution yet?

[schwarzhippie]

In my case, the situation has now escalated to the point where my computer will no longer boot.

I have uninstalled the program, restarted the PC, installed the program, restarted the PC, waited 5 minutes, then it worked. After work I shut down the PC again and now it won't boot up. Since I use the computer almost exclusively for image editing, another cause of the problem is ruled out. I find it impossible how a paying customer is left alone with this problem.

[Myklyn5CC0]

My lightroom desktop software (version 4.4) suddenly stopped allowing me to upload photos (only some, which was odd). I researced problem solving solutions and tried resetting my lightroom by holing ALT + Shift while I opened it back up. Once it opened back up it allowed me to upload a couple photos until the same issue happened again. A pop-up window shows a message saying "unable to copy file". I reset lightroom 3 different times to see if this was the case everytime, and it was. Therefore, after I reset lightroom I am able to upload maybe 1-6 photos until it requires me to reset all over again. Up until today I have been able to upload hundreds of photos at a time. I am stuck on what to do now. Can anybody help with this issue? 

[Mariah5C35]

seems like there is a lot of people having trouble with Lightroom right now? Could it be to actual Lightroom app itself that's playing up? I can't add any photos to my loghtroom

on computer but I can add them from my phone through Dropbox but it just takes so much longer 

[MtnMoverPhoto]

Same here. this is beyond frustrating. Clearly this is an Adobe issue.

[Corinne5FBF]

No! Obviously going on since at least July and nothing from Adobe.

Only feedback I've had from photography groups is that they've switched to Lightroom Classic. But it didn't work for me.

[Corinne5FBF]

Nothing is working on my end...SD card, Dropbox, Drive...nothing...just a waste 

[Theterriblephotographer]

I have the same issue. I have tried to download the pictures to my computer, external hd, phone, google cloud, all of it. Nothing works. Out of 1300 photos from this weekend I have 6 were able to get imported to Lightroom. After having many issues with this program I am looking for other options and willing to pay for one that actually works. 

[Rachel_Photo15]

I am having the same problem like all of you using windows. Anyone find a solution yet?

[defaultnm7uwamf3bno]

This is clearly a mass issue. I, like many others, have done nothing different in terms of my upload & no device changes yet cannot upload simple JPEGS. As photographers, time is crucial & I have spent/wasted all day trying to remedy this ridiculous malfinction. Is there anything being done about this?? I am getting the same error as everyone else but have been deleting the few that WILL upload just to test which will & will not & every time it's different. Ones that didn't upload prior now will, and ones that would before, now won't. It's clearly not the photos. The constant here is Lightroom. We pay for this, & many of us rely on this app for our jobs; it's absurd. 

[Lorena5DD6]

Just happened to me today! The last time i imported photos just like i have always done was in early september, and this whole not able to copy photos just happened today!....but after trying to rename all the files thinking it was something with the files and wasnt working any way...I uninstalled lightroom from my computer (i use windows) and installed lightroom again from the website and thankfully it worked and my photos imported like usual

[Jim Wilde]

Can you post a screenshot of the Lightroom Preferences>Local Storage tab?

It may be that there's a space issue on the drive where Lightroom initially stores imported pictures pending their upload to the cloud. The screenshot should help us figure it out.

[defaultm8c0rahksw03]

I've tried contacting customer service with no luck.  The person on the chat was not helpful.  He said to make sure I have run all of the updates available.  It says everything is up to date...  I'm at a loss.  So annoying.

[Rikk Flohr: Photography]

For anyone on this thread still experiencing this issue we would like to collect a diagnostic log from you.

Restart your computer

Open Lightroom and attempt an import that fails

Create log

For LrDesktop

Go to Preferences

Account Section

Hold down the [Opt/Alt] key to make [Diagnostic Log] button appear. 

When you have your log ready, direct message me via the forum.

[schwarzhippie]

I would love to help. But unfortunately I can't get my PC to start since my last attempt at the recommended way (reinstalling the program and so on).