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P: Radial and Linear Gradients not carried over when migrating from Classic to Cloud-based

Community Beginner ,
Nov 04, 2021 Nov 04, 2021

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I'm migrating a Ligthroom Classic 11.0 library to Lightroom (Cloud-based) 5.0 on a MacOS Monterey 12.0.1 and the gradients applied, either radial or linear, are not carried over.

 

I've attached a screenshot.

 

Is this a known bug?

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correct answers 3 Correct answers

Adobe Employee , Jun 14, 2022 Jun 14, 2022

Greetings,

 

Updates to the Adobe Photography Products were released on June 13. The update contains a fix for this issue.  Please download and the latest version of your application via the Adobe Creative Cloud Application or your respective device app store.

If you do not see the update (Mac and Win) you can refresh your Creative Cloud App with the keyboard shortcut [Ctrl/Cmd]+[Alt/Opt]+[ R ]. 

 

Note: App store availability can take several days for the update to appear and be available. 

 

T

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Adobe Employee , Nov 04, 2021 Nov 04, 2021

Confirmed this is a known issue. Added bug number and set status to acknowledged.

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Adobe Employee , Nov 04, 2021 Nov 04, 2021

Setting status to investigating

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Adobe Employee ,
Nov 04, 2021 Nov 04, 2021

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Setting status to investigating

Rikk Flohr - Customer Advocacy: Adobe Photography Products
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Adobe Employee ,
Nov 04, 2021 Nov 04, 2021

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I've done two test migrations and am not seeing the issue on my end. In both cases the masking arrived from Classic 11.0 to Desktop 5.0 intact and correct. 

 

When you click the Mask tool in LrD 5.0 you should see a Mask Panel appear, it doesn't look like your Panel is selected. Can you click on the panel again and see if a panel appears?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Nov 04, 2021 Nov 04, 2021

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Thank you for looking into it.

It was selected but didn't appear in the screenshot because Classic window was the active one.

 

Schermata 2021-11-04 alle 14.28.16.png

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Community Beginner ,
Nov 04, 2021 Nov 04, 2021

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An additional detail that could be useful for troubleshooting:

if I make a brand new LrC 11.0 catalog, apply those same edits, and then migrate to LrD 5.0, it works correctly.

 

The edits that are not being carried over were made in LrC 10.x and previous. 

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Adobe Employee ,
Nov 04, 2021 Nov 04, 2021

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Confirmed this is a known issue. Added bug number and set status to acknowledged.

Rikk Flohr - Customer Advocacy: Adobe Photography Products
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Community Beginner ,
Nov 04, 2021 Nov 04, 2021

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Will I be notified when a solution is found or should I just wait for next update and cross my fingers? This is holding me back from using the Cloud ecosystem which I'm paying a premium for.

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Adobe Employee ,
Nov 04, 2021 Nov 04, 2021

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A post will be made to this thread when the issue's status changes. As long as you subscribe to the thread, you will be notified.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Nov 04, 2021 Nov 04, 2021

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Ok, thank you.

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Community Beginner ,
Feb 09, 2022 Feb 09, 2022

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Hi @Rikk Flohr: Photography , any news about this investigation?

 

Thank you

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Adobe Employee ,
Jun 14, 2022 Jun 14, 2022

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Greetings,

 

Updates to the Adobe Photography Products were released on June 13. The update contains a fix for this issue.  Please download and the latest version of your application via the Adobe Creative Cloud Application or your respective device app store.

If you do not see the update (Mac and Win) you can refresh your Creative Cloud App with the keyboard shortcut [Ctrl/Cmd]+[Alt/Opt]+[ R ]. 

 

Note: App store availability can take several days for the update to appear and be available. 

 

Thank you for your patience.

Rikk Flohr - Customer Advocacy: Adobe Photography Products
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Community Beginner ,
Nov 05, 2022 Nov 05, 2022

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Hello Rikk, the issue seemed to be fixed, as you stated, but I've noticed it happening again on a small subset of photos. I've tried replicating/isolating the issue but I can't unfortunately..

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Community Beginner ,
Nov 16, 2022 Nov 16, 2022

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@Rikk Flohr: Photography after some digging/troubleshooting, it appears that it needs to have at least Standard Previews generated before the migration, in order to carry over the masks. Smart Previews aren't enough.

My case is:
- I have a big LrC catalog of about 80k images

- I break it up into smaller catalogs in order to do an incremental migration (eg: I select all photos from 2021 and export them into a new catalog, and use that new one for the migration)

- If I don't select the "export available previews" or some of the photos don't have one, masks will not be carried over

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Adobe Employee ,
Nov 16, 2022 Nov 16, 2022

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Thanks for the additional info, @massimilianos85180623  I have passed that onto the LrD team.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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