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A
Admired_Hummingbird8736
Participant
April 27, 2025
解決済み

Не восстанавливаются покупки в приложении

  • April 27, 2025
  • 返信数 1.
  • 581 ビュー

 

 

Доброго времени суток. В приложении истек срок подписки и покупки не восстанавливаются. Но в App Store подписка до 20.05.2025. В чём может быть проблема?

解決に役立った回答 Charlie.D

Made a refund. I paid for my subscription again. But the purchase is not being restored.


Hello @Admired_Hummingbird8736 

 

If you canceled and are trying to resubscribe, the reason Adobe Support can not help is because of this: https://blog.adobe.com/en/publish/2022/03/04/adobe-stops-all-new-sales-in-russia 

返信数 1

C
Charlie.D
Inspiring
April 28, 2025

Hello @Admired_Hummingbird8736 

You will need to contact Adobe Support for help.  Please visit https://helpx.adobe.com/contact.html?rghtup=autoOpen
...and in the chat field (lower right), type AGENT to reach a person faster

A
Admired_Hummingbird8736作成者
Participant
April 28, 2025

I've already contacted you, but they couldn't help.

C
Charlie.D解決！
Inspiring
April 28, 2025

Made a refund. I paid for my subscription again. But the purchase is not being restored.


Hello @Admired_Hummingbird8736 

 

If you canceled and are trying to resubscribe, the reason Adobe Support can not help is because of this: https://blog.adobe.com/en/publish/2022/03/04/adobe-stops-all-new-sales-in-russia 

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