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R
Ramin21895599z4gl
Participating Frequently
November 23, 2021
質問

All is lost!

  • November 23, 2021
  • 返信数 1.
  • 392 ビュー

Hours and days of work and editing vanished when I updated to LR v5 last night!

The software was struggling and was really a pain – frequent crashes and stalls – not responding. Actually, many of my hours were spent starring to my screen till it get unfreezed!  Really a shame because the CC version rarely did that!


Amid very nice new features, the stability of this software is really a shame!

I will appreciate anyone who can help me to recover the edits, make stalls and freezes stop and help me find where is my gigabytes of pictures which LR claims that it is stored but I can’t reach!

Thank you!

 

Version 5
Windows 10

このトピックへの返信は締め切られました。

返信数 1

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
November 23, 2021

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? Apple’s?

Rikk Flohr: Adobe Photography Org
R
Ramin21895599z4gl作成者
Participating Frequently
November 23, 2021

Thank you!
It is possible that my subscription also goes under the e-mail address I used to use: <Removed for Privacy>
I don't know what you call crashes but if it means that the application is not responding and you have to use task manager to close it... I have had loads!!! I don't manually send any - maybe it is sent automatically? Plus that it seems that there is something like a cache which loads up and slows the functions but as I edit my pictures, it gets heavier and more unstable! I am sending a system info picture and 0 pictures out of over 3600 pictures I used to have here before the update last night!
I find it interesting that you can't find any traces! Almost every time I want to update I have to reinstall Creative Cloud because it is not working properly and takes ages to update!

Thanks for helping anyways.

R
Ramin21895599z4gl作成者
Participating Frequently
November 23, 2021

I know they are not lost and the pictures are stored but I cannot restore them! And also why they are lost during the update???

 

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