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Crashing on startup Mac

New Here ,
May 05, 2023 May 05, 2023

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Hi

 

i have installed CC on my M1 macbook air. All the other adobe apps load fine apart from Lightroom which loads the UI, stays on for a second and then quits. 

 

I have tried opening it with a reset preference but is doing the same.

 

i have uninstalled and reinstalled too.

 

Does anyone have any ideas?

 

Thanks

 

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Adobe Employee ,
May 05, 2023 May 05, 2023

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Hi @Aaron29743676bakj 

 

Thanks for reaching out.

Could you please share the system info of Photoshop from Help > System info > Copy & paste into a text document > upload to Creative Cloud files (https://assets.adobe.com/files) and share with us? Do you see any error messages?

Since when are you seeing this issue?

Please submit crash logs.

 

We're here to help, just need some info.

 

Best,

Ranjisha

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