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Aaron29743676bakj
Participant
May 5, 2023
質問

Crashing on startup Mac

Hi

 

i have installed CC on my M1 macbook air. All the other adobe apps load fine apart from Lightroom which loads the UI, stays on for a second and then quits. 

 

I have tried opening it with a reset preference but is doing the same.

 

i have uninstalled and reinstalled too.

 

Does anyone have any ideas?

 

Thanks

 

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Ranjisha Sengupta
Ranjisha Sengupta
Legend
May 6, 2023

Hi @Aaron29743676bakj 

 

Thanks for reaching out.

Could you please share the system info of Photoshop from Help > System info > Copy & paste into a text document > upload to Creative Cloud files (https://assets.adobe.com/files) and share with us? Do you see any error messages?

Since when are you seeing this issue?

Please submit crash logs.

 

We're here to help, just need some info.

 

Best,

Ranjisha

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