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guillaume_p_
guillaume_p_
Participant
September 18, 2020
質問

My LightroomCC does not let me connect to my account anymore

  • September 18, 2020
  • 返信数 1.
  • 334 ビュー

Hi, 

 

I am using Lightroom CC on my Mac and on my iPad. Since some time, my Mac has stopped receiving updates from my iPad uploads. It seems that I am not connected anymore, but when I go to the Help menu and click on Connexion, nothing happens. Any idea?

このトピックへの返信は締め切られました。

返信数 1

Theresa J
Community Expert
Theresa JCommunity Expert
Community Expert
September 19, 2020

Use the Creative Cloud desktop app to make sure that you are signed in and have the most recent update of Lightroom installed on your Mac. On your iPad use the App Store to make sure the most current version is installed. If you still have problems, sign out and then sign back in to your account on both.

guillaume_p_
guillaume_p_作成者
Participant
September 19, 2020

Thanks. I am actually using Lightroom CC desktop for Mac. Issue is that when I get in the help menu and click on Connexion, nothing happens. And the function Manage my account is disabled... I am a bit lost, I do not know how to reconnect to my account anymore.

U
uhlecsa
Participant
September 22, 2020

You need to sign in with the Creative Cloud desktop app, not Lightroom.

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html


I have done all of the above and am having the same problem. I have done the sign out/in and have checked that I have the up to date ipad app and desktop app... "Uploading... 384 pending (26%)" and missing photos on my desktop application. 

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