P: Generative Fill Button greyed out (age)

[Patrick Bu.]

After selection is active, I cannot use the generative fill button. It's visible, but greyed out...

I already switched from german language to english without success.. Please advice. Thanks !

Patrick

[ProDesignTools]

Yes, I've heard that in some cases too. In that event, most people should be able to reach Adobe Customer Care via live online chat:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

Or to contact Adobe Customer Support by phone, go to https://helpx.adobe.com/contact/phone.html for a comprehensive list of phone numbers by geography including hours and languages.

*** Note that Adobe does not do support by email, so beware of scammers and answering anyone who sends you a private message via this forum. ***

[Matt30088145ic38]

Thanks for taking the time to reply, I had already tried support.  I have a button that says 'Contact Us Real help from real people'.  How ever when I press it it just reloads the page.  However as i was writing this I tried a different browser and the support chat button is there.  It was not on Opera GX for anyone who is interested.  

[TheDigitalDog]

See:

https://community.adobe.com/t5/photoshop-ecosystem-discussions/cant-use-photoshop-beta-because-wrong...

[kevin stohlmeyer]

Opera is not a mainstream supported browser.

[kevin stohlmeyer]

Hi @Jamie300936766xgc 

Why is the Generative Fill button not available?
If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

If you cannot enter your DOB in Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare

[brad30093959nlio]

When i try useing generative fill it comes up saying " this feature can only be used by those 18 and older at this time. Your account shows that you're not yet 18"
I am legit 19 wtf adobe how can i change my age?

[kevin stohlmeyer]

Hi @ivo30093679phyu 

Why is the Generative Fill button not available?
If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

If you cannot enter your DOB in Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare

[kevin stohlmeyer]

Hi @panos_dp 

Why is the Generative Fill button not available?
If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

If you cannot enter your DOB in Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare

[kevin stohlmeyer]

Hi @brad30093959nlio 

Why is the Generative Fill button not available?
If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

If you cannot enter your DOB in Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare

[riley30093898il3q]

Unable to use new features. Says I am not 18 but no where to enter date. 

[kevin stohlmeyer]

Hi @riley30093898il3q 

Why is the Generative Fill button not available?
If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

If you cannot enter your DOB in Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare

[OTTSL]

Estimados, Photoshop Beta me dice que debo tener 18 años para usarla. Tengo 63. ¿Cómo puedo decir en mi cuenta mi edad, para poder usar la Beta, por favor?  Gracias y Saludos.

[KTPhotog]

Yeah this is brutal. Adobe is sending us in a circle like a dog chasing its tail with no way to catch it. Making it worse is that you cannot, under any circumstances, actually contact Adobe to ask about this. Changing or adding a date of birth on your profile should be an extremely simple matter. It is emphatically not!

Great concept, but the execution is sorely lacking. The billing, on the other hand, seems to work flawlessly.

[jane-e]

@seawild @KTPhotog @Carl30091731paxr @Veronika30085190x4xk @kevin stohlmeyer 

I've moved this post with its replies to the Photoshop Beta forum

Jane

[jane-e]

@riley30093898il3q  @kevin stohlmeyer 

I've merged this post and its replies with the primary thread.

Jane

[jane-e]

@riley30093898il3q  @kevin stohlmeyer 

I've merged this post and its replies with the primary thread

Jane

[jane-e]

@brad30093959nlio @kevin stohlmeyer 

I've merged this post and its replies with the primary thread

Jane

[jane-e]

@panos_dp  @kevin stohlmeyer 

I've merged this post and its replies to the primary thread.

Jane

[jane-e]

@ivo30093679phyu  @kevin stohlmeyer 

I've merged this post and its replies to the primary thread.

Jane

[jane-e]

@Nancy30091271ehh2  @kevin stohlmeyer 

I've moved this post and its replies to the primary thread.

Jane

[jane-e]

@blitznmedia @Alexandre Becquet @kevin stohlmeyer 

I've merged this post and its replies to the primary thread.

@blitznmedia Follow Kevin's advice to contact Customer Care. You don't have to delete your Behance account.

Jane

[jane-e]

@OTTSL 

I've moved your post to the primary thread.

Why is the Generative Fill button greyed out if I'm over 18?

If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

• Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
• Log into Behance with your Adobe ID and enter your Date of Birth.
• If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

https://helpx.adobe.com/photoshop/using/generative-fill.html

If you still have trouble, contact Adobe Customer Care by Chat or by Twitter:

Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can send a tweet to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

~ Jane

[michellegllrdo]

Hi! I am having the same issue but can't figure out where to add my birthday. How did you add yours?

[jane-e]

@Oliver27663693ch84  @kevin stohlmeyer 

I've merged this post and its replies with the primary thread.

Jane

[moustafab83320023]

it shows me am not 18 but am 30 years old