P: Generative Fill Button greyed out (age)

[Patrick Bu.]

After selection is active, I cannot use the generative fill button. It's visible, but greyed out...

I already switched from german language to english without success.. Please advice. Thanks !

Patrick

[photo2bob]

merci pour la reponse, je connaisse cette video.

j'ai la derniere version de la beta et bien connecter a internet.

Mon problem est que je ne trouve pas sous behance ou adobe id une option pour modifier cette date.

[Batyrlan30184284ujkz]

[Kevin Stohlmeyer]

Hi @Batyrlan30184284ujkz 

If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

Be aware that if you have previously entered a DOB and you are underage, the date cannot be changed. If you have not previously added age verification, and cannot enter your age verification via Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare

[Okaya77]

photoshop bete indique que j'ai moins de 18 ans et donc que je ne peux acceder à certaines fonction....j'ai 41 ans.

[Kevin Stohlmeyer]

Hi @photo2bob Be aware that if you have previously entered a DOB and you are underage, the date cannot be changed.

If you have not previously added age verification, and cannot enter your age verification via Behance, Adobe Customer Care can assist you.

Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare

[Kevin Stohlmeyer]

If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

Be aware that if you have previously entered a DOB and you are underage, the date cannot be changed. If you have not previously added age verification, and cannot enter your age verification via Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare

[jean30190032bwl6]

Bonjour, je suis bien majeur, j'ai bien la dernière version et je suis sur macbook pro m1, le bouton reste gris même pas selectionnable avez vous une solution s'il vous plait ?

[Kevin Stohlmeyer]

@jean30190032bwl6 please read the previous replies to this thread.

[johnbilderback]

I have the same issue, and I can't find anywhere to enter my date of birth on Behance.

[Bergzwerck]

Where can I enter my date of birth on Behance.com? I can't find the right place. 😞

[jane-e]

@Bergzwerck 

Contact Adobe Customer Care by Chat or by Twitter. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent" 

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can send a tweet to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

~ Jane

[Pete.Green]

Hi @Batyrlan30184284ujkz 

Would you be able to translate the error message text, or rewrite it for us here so we can translate this?

I'm unfortunately not able to translate text within a screenshot

Regards,

Pete

[Kevin Stohlmeyer]

@Pete.Green "The Generative Fill tool cannot be used due to Connection Issues"

@Batyrlan30184284ujkz are you on a stable internet connection?

[anderson301825034mtk]

The Adobe Photoshop Beta states that "Generative Fill" is only available to people 18 and older. And it says I'm under 18. How do I change it?

[apricotsandkittens]

the generate is greyed out on the contexual display bar

[benseek.fr]

Quand je souhaite utiliser l'ia, un message d'erreur apparait me disant que l'option est réservée aux + de 18 ans et que mon compte indique que je n'ai pas 18 ans. J'ai 33 ans...

Comment régler le soucis ?

[dos-01]

I wanted to test the generative fill function on the photoshop beta app but it tells me that it is only available to users of legal age and my account is associated with a minor

[Ghita]

I have a problem with Generative Fill, when I click on it, it shows me that I am not 18 years old and I can’t  use it

[Sam302145427xci]

my generative fill is not working

[Kevin Stohlmeyer]

If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

Be aware that if you have previously entered a DOB and you are underage, the date cannot be changed. If you have not previously added age verification, and cannot enter your age verification via Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare

[Kevin Stohlmeyer]

Hi @Sam302145427xci what specifically is not working?

[Kevin Stohlmeyer]

If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

Be aware that if you have previously entered a DOB and you are underage, the date cannot be changed. If you have not previously added age verification, and cannot enter your age verification via Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare

[Kevin Stohlmeyer]

If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

Be aware that if you have previously entered a DOB and you are underage, the date cannot be changed. If you have not previously added age verification, and cannot enter your age verification via Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare

[Eduardo232760733121]

@Kevin Stohlmeyer thank you so much, problem resolve (i update my date of birth at behance login) thanks again

[Kevin Stohlmeyer]

If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

Be aware that if you have previously entered a DOB and you are underage, the date cannot be changed. If you have not previously added age verification, and cannot enter your age verification via Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare