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157

P: Generative Fill Button greyed out (age)

Community Beginner ,
May 23, 2023 May 23, 2023

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After selection is active, I cannot use the generative fill button. It's visible, but greyed out...

I already switched from german language to english without success.. Please advice. Thanks !

 

Patrick

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correct answers 1 Correct answer

Adobe Employee , Nov 02, 2023 Nov 02, 2023

This issue was fixed with the 24.6 release

 

Status Fixed

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correct answers 2 Pinned Replies

Adobe Employee , May 24, 2023 May 24, 2023

Current known fixes/workarounds for this are listed in this FAQ: 

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Adobe Employee , Jun 06, 2023 Jun 06, 2023

Everyone, if you are having issues with Generative Fill, please download the latest beta: 

Adobe Photoshop Version: 24.6.0 20230603.m.2196 77b00e0 x64

and restart Ps beta and see if this solves this.

 

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replies 769 Replies 769
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Explorer ,
May 23, 2023 May 23, 2023

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Yes I did, but I can't figure out where to type in my age. I mean, Adobe got my credit card and I'm from switzerland, so it should be clear that I'm 18+.

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New Here ,
May 23, 2023 May 23, 2023

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I got the same problem, I tried everything in this post but its still gray out, please help. 

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Community Beginner ,
May 23, 2023 May 23, 2023

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SCR-20230523-qtjk.png

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Adobe Employee ,
May 23, 2023 May 23, 2023

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Did you click in the grayed-out button?
An error should appear if there's an issue, such as non-RGB: 
Screen Shot 2023-05-23 at 9.14.01 AM.png

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Adobe Employee ,
May 23, 2023 May 23, 2023

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Hello,
1. An active selection is required. (Make a selection with any selection tool)>
2. Is your image RGB-8 or RGB-16?
3. If you click in the dimmed button, does any error appear? 

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Adobe Employee ,
May 23, 2023 May 23, 2023

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Click in the greyed out Generative Fill button. Hopefully an informative message will appear.
Somethng big and obvious at the top of the screen that looks like this (but perhaps a different message):
Screen Shot 2023-05-23 at 9.14.01 AM.png
Thank you.

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Adobe Employee ,
May 23, 2023 May 23, 2023

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For those still having issues:

 

1. An active selection is required. (Make a selection with any selection tool)>
2. Is your image RGB-8 or RGB-16?
3. If you click in the dimmed button, does any error appear? 

Have you clicked in the grayed-out button?
An error should appear if there's an issue, such as non-RGB: 
Screen Shot 2023-05-23 at 11.20.33 AM.png

 

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Community Beginner ,
May 23, 2023 May 23, 2023

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cant find where to add age on that link

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Community Beginner ,
May 23, 2023 May 23, 2023

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i am not seeing a prompt with answers like that - that would be very helpful

here is what i am seeing

Joshua27072090eamh_0-1684859269835.png

 

 

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Community Beginner ,
May 23, 2023 May 23, 2023

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Yes, I did. And image is RGB 8 Bit 

 

generative.gif

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Adobe Employee ,
May 23, 2023 May 23, 2023

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@slck please share your sysinfo: Help > System Info and verify that on the first line you see: 24.6.0 20230520.m.2181 Ensure you are on the latest by refreshing the updater, please.

 

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Explorer ,
May 23, 2023 May 23, 2023

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"1. An active selection is required. (Make a selection with any selection tool)>"

Yes!


"2. Is your image RGB-8 or RGB-16?"

Jep, 8 Bit RGB


"3. If you click in the dimmed button, does any error appear? "
Not at all.

 

"Have you clicked in the grayed-out button?"
Of course!

 

"An error should appear if there's an issue, such as non-RGB: "
NOTHING happens... simply nothing.

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Community Beginner ,
May 23, 2023 May 23, 2023

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Adobe Photoshop Version: 24.6.0 20230520.m.2181 4e0245f arm64

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Explorer ,
May 23, 2023 May 23, 2023

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Bildschirmfoto 2023-05-23 um 18.39.15.png

Everything should be fine.

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Adobe Employee ,
May 23, 2023 May 23, 2023

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@geraldjoehri please share your sysinfo: Help > System Info and verify that on the first line you see: 24.6.0 20230520.m.2181 Ensure you are on the latest by refreshing the updater, please.  The team just needs the 1st line to make sure you have the build you should.

 

One other thing to try is to turn off VPN if you have it activated.

 

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Explorer ,
May 23, 2023 May 23, 2023

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@CoryShubert 

 

"please share your sysinfo: Help > System Info and verify that on the first line you see: 24.6.0 20230520.m.2181 Ensure you are on the latest by refreshing the updater, please."

 

Like I wrote in my first post: Version is 24.6.0 20230520.m.2181 4e0245f - no new updates available yet. Just ran the update cheker 👍🏻

 

"One other thing to try is to turn off VPN if you have it activated."

 

No VPN installed.

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Adobe Employee ,
May 23, 2023 May 23, 2023

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@Joshua27072090eamh please share your sysinfo: Help > System Info and verify that on the first line you see: 24.6.0 20230520.m.2181 Ensure you are on the latest by refreshing the updater, please.

 

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New Here ,
May 23, 2023 May 23, 2023

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I am having the same issue. Here is a copy of the first line:

JohnW5C5F_0-1684861124006.png

 

The operating system is Mac OS 12.6.0

I have installed and uninstalled multiple times using the CCD but still doesn't work. I installed the beta several weeks ago and used the Remove tool without any issues.

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Adobe Employee ,
May 23, 2023 May 23, 2023

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Slcuk Yilmaz is getting a tooltip that unexpectedly says "Generative Fill is currently unavailable." 
Screen Shot 2023-05-23 at 10.17.52 AM.png

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Community Beginner ,
May 23, 2023 May 23, 2023

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Have the same problem on 24.6.0 20230520.m.2181 4e0245f x64 (MacBook Pro 16" i9)

 

 

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Community Beginner ,
May 23, 2023 May 23, 2023

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yes

Adobe Photoshop Version: 24.6.0 20230520.m.2181 4e0245f arm64

 

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Community Beginner ,
May 23, 2023 May 23, 2023

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Same problem using Windows 11

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Community Beginner ,
May 23, 2023 May 23, 2023

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No error appears when i click the greyed out button. Tooltip says "generative fill is currently not available"

Adobe Photoshop Version: 24.6.0 20230520.m.2181 4e0245f x64

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Community Beginner ,
May 23, 2023 May 23, 2023

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Exactly the same issue here. Button is there but greyed out, hover tooltip says: "Generative Fill is currently not available", clicking on button does not do anything.

Version: 24.6.0 20230520.m.2181 4e0245f x64 on an i9 MacBook Pro 16" with Radeon Pro 5500M.

I'm from Europe like some other posters here, that might be related. Also have no idea where to set my birth year or confirm my age, since there is no such option under my account.

 

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New Here ,
May 23, 2023 May 23, 2023

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as you can see its visible but cant select it

a2be51c03e12e47e7d32357ac8b4c9c8.png

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