P: Generative Fill Button greyed out (age)

[Patrick Bu.]

After selection is active, I cannot use the generative fill button. It's visible, but greyed out...

I already switched from german language to english without success.. Please advice. Thanks !

Patrick

[Leo5C77]

Photoshop Beta 24.6 and I don't even see the generative AI option when selecting.
Over 18, on an individual plan.
Any ideas?

[CShubert]

Not seeing Generative Fill?
1. Both the previous and the most-recent version of the Photoshop Beta are 24.6.
Please check your Help > System Info and verify that on the first line you see: 24.6.0 20230520.m.2181
Ensure you are on the latest by refreshing the updater, please.

[Daniel30023869smlb]

do i have to buy this? 

button is visible but i can not click and im over 18 ofc

[marie30021979oyjl]

I have enabled permissions, made a selection, but I cannot get the toolbar to show where to put in text.

[Leo5C77]

Hey @CShubert ,

So it turns out I'm running Adobe Photoshop Version: 24.6.0 20230516.m.2174 17c6688 x64
I tried quitting the CC app and relaunching it and then installing and reinstalling PS beta but neither resulted in the newer version. How do I go about "refreshing the updater".

Cheers,
V

[CShubert]

@Daniel30023869smlb  we can see that you purchased your plan today, so it is possible that there is a miscommunication with the backend to verify your valid account. Please give it a few hours and try again and in the meantime we will see what the team might have for other suggestions.  

[JDMolnar]

I have exactly the same problem.  Mac OS Ventura 13.3.1 (a), MacBook Pro 2021, M1 Max processor. I've installed and reinstalled the Photoshop beta twice. Perhaps rebooting my Mac will help.

[Dmytro30023986nnck]

Same. The image is RGB/8bit, version is correct

[CShubert]

@Leo5C77  here is what others have found to solve this.

1. Both the previous and the most-recent version of the Photoshop Beta are 24.6.
Please check your Help > System Info and verify that on the first line you see: 24.6.0 20230520.m.2181
Ensure you are on the latest by refreshing the updater, please. 

Click the Check for updates to make sure you are telling CCD to go out and pull the latest version.

[Leo5C77]

@CShubert sorted now thanks!

[Ian2420644374rb]

The generative fill button is greyed out no matter what i do. If i select a part of an image, it is greyed out, etc. Am i doing something wrong or are there other steps needed to enable the generative fill?

[John W.5C5F]

What about the rest of us that have the correct version based on the first line data in the System Info?

As I said before I have uninstalled and reinstalled the Beta version multiple times. I was able to use the Photoshop Beta version for several weeks when the Remove tool was introduced. But now the Gernerative Fill tool is greyed out and there is no hint when hovering over the space. Any ideas on what else to try? Or what the conflict might be?

[BeagleDetective]

I am also seeing the Generative Fill is greyed out and nothing happens when I click.  If I hover I see the error "Generative Fill is currently not available"   The image is RGB-8 and Im using Windows 10.  

Adobe Photoshop Version: 24.6.0 20230520.m.2181 4e0245f x64
Operating System: Windows 10 64-bit
Version: 10 10.0.19044.2965

[geraldjoehri]

@CShubert 

"1. Both the previous and the most-recent version of the Photoshop Beta are 24.6.
Please check your Help > System Info and verify that on the first line you see: 24.6.0 20230520.m.2181
Ensure you are on the latest by refreshing the updater, please."

Well, I have version 24.6.0 20230520.m.2181 4e0245f but it won't solve anything.

[JDMolnar]

I installed the Photoshop beta version from the beta apps tab for a third time, still no Gererative Fill. I rebooted my Mac and it showed me in Adobe Creative Cloud (under apps) an update to Photoshop v24.6 beta. I installed the update and everything seems to work.

[Oded Raz]

"Generative Fill is currently not available" - the feature is greyed out in the context bar and the Edit menu.

What could be the problem?

[Tyler5E7C]

This is the issue I am having as well.

[Pete.Green]

Hi @Oded Raz and @Tyler5E7C 

We're working on a resolution or more info on what's going on here...hang tight while we investigate.

Regards,

PG

[jfryart]

New account today.

Downloaded beta for the first time. 24.6 version. No updates pending.

Generative fill is in photoshop beta but greyed out.

I am 33. I am in canada.

[Vito27662922on8d]

Same for me, Windows 11.

ver 24.6.0 20230520.m.2181 4e0245f x64

[Eren29313132rere]

Same problem win 11 

[Kaley30025560dg6d]

I have the same issue. I cant use the Generative Fill, I also lost the grey task bar for it and can't figure out how to get it back.

[Sander300237918h5f]

I am also having the same issue here

[Maquina80]

Same problem, generative fill not working for me. Windows 10, Adobe Photoshop Version: 24.6.0 20230520.m.2181

[Tony2277154914lo]

Same here, Windows 10. Tooltip says "generative fill is currently not available". No error message. Image mode is RGB 8 Bit. Selection is active and Background has been promoted to a Layer.

Adobe Photoshop Version: 24.6.0 20230520.m.2181 4e0245f x64