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175

P: Generative Fill Button greyed out (age)

Community Beginner ,
May 23, 2023 May 23, 2023

After selection is active, I cannot use the generative fill button. It's visible, but greyed out...

I already switched from german language to english without success.. Please advice. Thanks !

 

Patrick

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correct answers 1 Correct answer

Adobe Employee , Nov 02, 2023 Nov 02, 2023

This issue was fixed with the 24.6 release

 

Status Fixed
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correct answers 1 Pinned Reply

Adobe Employee , May 24, 2023 May 24, 2023

Current known fixes/workarounds for this are listed in this FAQ: 

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replies 769 Replies 769
763 Comments
Community Beginner ,
May 24, 2023 May 24, 2023

Yeah, Adobe haven't rolled it out to china yet

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Community Beginner ,
May 24, 2023 May 24, 2023

OH MY GODDDDDD! YOU ARE A SAVIOUR!!!!

THANK YOU SO MUCH! 

Been trying out solutions for hours and all it took was this.

This needs to be at the top

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New Here ,
May 24, 2023 May 24, 2023

This works for me after adding age.

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Community Beginner ,
May 24, 2023 May 24, 2023

Well I'm a user of 60 years of age so clearly above 18 yo but still generative fill is greyed out. How can I let Adobe know how old I am. I do not find an account setting on my adobe account that asks for my birthdate or age.

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New Here ,
May 24, 2023 May 24, 2023

thank you  @gergelyborz ...also worked for me. 

If you haven't tried his suggestion of using Behance for entering your age...give it a try...seems to work for many of us that have been struggling.

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New Here ,
May 24, 2023 May 24, 2023

Nice, putting in your age actually worked!!! Thank you so much!

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New Here ,
May 24, 2023 May 24, 2023

I am having the same problem, but my coworker isn't. 

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New Here ,
May 24, 2023 May 24, 2023

I am having the same problem

 

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New Here ,
May 24, 2023 May 24, 2023

Open Behance and update your date of birth!

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New Here ,
May 24, 2023 May 24, 2023

Open Behance and update your date of birth!

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New Here ,
May 24, 2023 May 24, 2023

The Generative fill bar doesn't let me type any prompts.

Why is this?

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Community Beginner ,
May 24, 2023 May 24, 2023

WORKS! SOLUTION:
Go to Creative Cloud app > Open Behance. It will ask for your age, must be more than 18 year old. Once its done, relaunch Photoshop Beta. It should work 100%.

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Community Beginner ,
May 24, 2023 May 24, 2023

Thank you it's work

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New Here ,
May 24, 2023 May 24, 2023

Ditto! So annoying.

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New Here ,
May 24, 2023 May 24, 2023

I simply can't even test this function because the button is grayed out.

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New Here ,
May 24, 2023 May 24, 2023

It is WILD that this was indeed the solution. Some weird setting (or lack of) for a month and year of your birth in Behance causes this feature NOT to work..

 

So open your Creative Cloud app, on the left scroll ALL the way down (second last button for me) and click on "Behance" and add your birthday month and year (you must be 18+ years old to use Generative Fill).

 

Thanks again Bolivar!

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New Here ,
May 24, 2023 May 24, 2023

i have updated the program, unistalled and reinstalled it, then updated it again
Adobe Photoshop Version: 24.6.0 20230520.m.2181 4e0245f x64
i have the Creative Cloud All Apps 100GB
i have set it all rgb 8 bit, i followed all the steps i seen everyone else doing and its still greyed out with no message or anything.

i am over 18, but i dont know where i can put that to confirm it

 

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Community Beginner ,
May 24, 2023 May 24, 2023

How stupid is the programming that bases whether something is activated or not on information that Adobe doesn't have (unless you sign into Behance). No where else does Adobe ask for Month/Year of birth, but then checks that to see if a new function will work. I'm guessing everyone's age is either 0 or how long they've been signed up for CC.

 

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Community Beginner ,
May 24, 2023 May 24, 2023

My thoughts exactly. It's kind of amazing that no one at Adobe asked 'do we even know the age of our users?' before introducing a restriction based on that information.

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New Here ,
May 24, 2023 May 24, 2023

SOLUTION FOUND 

 It actually worked. I went through the CC desktop > Behance

Enter birthday

Sign in (if it doesn't sign you in automatically)

Open PS Beta

A new welcome window should pop up announcing Generative Fill

Open an project and make an active selection

Button should be available now

 

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New Here ,
May 24, 2023 May 24, 2023

Worked for me too. Thx!

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Community Beginner ,
May 24, 2023 May 24, 2023

It's not related to Behance. I just needed any Adobe service which requires age confirmation, and I knew Behance does. Can't imagine why it's not on the Adobe Account page though.

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New Here ,
May 24, 2023 May 24, 2023

Go into creative cloud desktop- Apps - Beta apps - then find photoshop (Beta) DL that one!

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Adobe Employee ,
May 24, 2023 May 24, 2023

Appreciate everyone's patience as we sort out some of these issues.  The team is curious:

 

What tooltip are you seeing on the task bar Generate button when it is greyed out?  

 

Feel free to share your screenshots and we will make sure the team gets this.

 

 

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Community Beginner ,
May 24, 2023 May 24, 2023

Even though I already have the beta app, use it most days, and it shows it is up to date?

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