P: Generative fill could not be used due to connection

[designdaog63420039]

I can't use Generative fill and received notification: generative fill could not be due used to a connection issue. Anyone has problem and how can fix it?

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[Ali13Di]

I have it, all the time. I hope Adobe fix it.

[Andrew_Hatem]

I get this message "The service is not responding. Please check your internet and try again." everytime I try using the generative fill, any help?

[b2bgroup]

On the MAC I found two things. I shut off my VPN and it worked. But when I also updated my OS to Monterey from Big Sur that works better (even with the VPN on).

[Maciej3106793865ng]

photoshop could not generate from the description due to a connection problem. Check your internet connection and try again.

[b2bgroup]

On the MAC I discovered two things:

1) I shut off my VPN and it worked.

2) I also updated my OS to Monterey from Big Sur that works better (even with the VPN on).

[Daria31118482rhpl]

Good afternoon. When you start photoshop beta, select an area and click the "generate" button, it gives an error "Сould not create a request due to connection problems. Please check your Internet connection and try again." My internet is fine. I can go to other applications, I can go to Adobe Cloud and sites, my Internet is working properly. I don't use vpn. How to fix a problem with photoshop? Thank you.

[Natalie311417682m8y]

everytime i want to generate it always gives me an "error occurred" 

[Bakhtiar Uddin]

The Adobe Support Community is constantly updated, and the error may be deleted or moved.

[Bakhtiar Uddin]

There are a few possible reasons for this issue, and there are a few things you can try to fix it.

• Check your internet connection. Generative Fill requires an internet connection, so you won't be able to use it if you're not connected.
• Restart Photoshop. Sometimes restarting Photoshop can fix minor issues.
• Update Photoshop. If you're not using the latest version of Photoshop, a bug in the Generative Fill feature may be causing the issue.
• Disable your firewall or antivirus software. Your firewall or antivirus software may block the connection to the Adobe servers where Generative Fill functions.
• Reinstall Photoshop. If you've tried all the above and still have problems, try reinstalling Photoshop. This will reset the software and may fix the issue.

[imgphotography]

Buenos días, tengo un macBookPro con procesador M2, VENTURA 13.4.1. y la última actualización de Photoshop Beta 24.7.0.

No tengo conectado el Firewall, he llegado a desconectar el antivirus, he reiniciado, reinstalado el programa, el ordenador...pero nada, el relleno regenerativo no funciona. La selección en la nube la hace bien, pero cuando das a relleno generativo sale un cartel diciendo "el servicio no responde verifique su conexión a internet". ¿qué puedo hacer? la conexión va perfectamente, es fibra a 500 mb y todos los programas como mail, streaming...funcionan perfectamente. Muchas gracias

[Kevin Stohlmeyer]

If you are using a VPN you will get this error as well.

[imgphotography]

Thank you Kevin, I don´t have any VPN Connection...

[imgphotography]

Thank You Bakhtiar, all done but Doesn´t work...

[Bsb31191252nbit]

I can't use Generative fill and received notification: generative fill could not be due used to a connection issue. Anyone has problem and how can fix it for mac os?

[KROS A. S.]

Hi all,

can anyone help me please ? I have problem with Generative fill tool in Photoshop Beta. I installed Photoshop Beta on my PC at work and I tried to use generative fill tool but it returns this error:

We are using PROXY server in our company. I have tried to connect to internet over different connection at home where I don't have PROXY server and it works correctly.

Reboot didn't help. Firewall on or off doesn't matter. Uninstalling and reinstalling Photoshop Beta didn't help.

Any ideas ?

[CShubert]

@KROS A. S. you say Ps beta and GF work when at home but not at work? Has GF ever worked for you at work or is this a new issue?

[KROS A. S.]

Hi @CShubert, no, it never works at work. Two or three weeks ago I have different error message:

[CShubert]

Thank you for the update @KROS A. S. have you contacted your IT admin to confirm that they are not blocking the beta? They have the ability to do so:

https://community.adobe.com/t5/enterprise-teams-discussions/photoshop-beta-not-available-in-creative...

[Kevin Stohlmeyer]

Hi @KROS A. S. the issue seems to be rooted in the proxy connection. Have your IT check for whitelisting the following Adobe URLs for sites and services:

https://helpx.adobe.com/enterprise/kb/network-endpoints.html

@CShubert does GF allow access if connecting via Proxy or VPN? I thought this was restricted to prevent spoofing locations.

[KROS A. S.]

@CShubertThanks. Yes, I have contacted our IT department, but we are not blocking the beta.

Is it possible to configure proxy server in the beta ?

[Adil302574528a21]

In Windows Search for Control Panel Then in control panel search for firewall click on it now you can see in the side bar theres an option to turn off firewall just go there and turn off it and your problem is solved

[Louis31263731nifv]

Hi, my "generative fill" option is not working. As soon as I want to use it, it gives me the message: "We could not generate your prompt due to a connection problem. Please check your Internet connection and try again."

My pc is however well connected to the internet, I even uninstalled and reinstalled the photoshop beta to see if that solved the problem, but nothing worked.. Do you have a solution?

Thanks! 🙂

Ps : I'm on windows 10

[CShubert]

@Louis31263731nifv are you using any Firewall or VPN settings that can be blocking Ps beta?

[hasibul hasan31275115c4jv]

thanks

[Dlanodsknib]

Hi I have just started to get this message today after loading the latest Beta version. Never had a problem before. I have tried:

1. Rebooting the computer

2. Restarting the browser

3. Closing and restarting Photoshop

4. Diabling Windows Defender Firewall

NOTHING WORKS! Help!