How do I check what kind of account I have? I bought it and have it installed in two of my computers, it's not a shared account, I bought it right on the adobe website, it's being working for a long time but now it's not working. FYI I still have almost 300 credits for firefly, so it doesn't make any sense. I tried to contact support but couldn't go further of the AI assistant that after hours or chatting they never fixed anything, the whole chat was "we're working to solve it" and nothing never happened.
I'm having this issue, I've reinstalled, confirmed my subscription and everything is ok but I'm still getting this anoying msg and doesn't let me work, I use this everyday, the whole day, this is ridiculous
@Rai Serrano reinstalling will not change anything FWIW, the service is a cloud based offering meaning if there is an issue it is not the software itself.
Did you ever find a fix to this? I am having the same problem at work. My organization has Enterprise and I have had no issues until now using generative fill, but today this message popped up.
Hi @Kevin31536085fdcy , as @Kevin Stohlmeyer said below, it is possible your IT Admin has blocked this feature or not updated it.. check this thread and see if this applies to your situation:
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