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"To access Firefly-powered features within Adobe apps, you must have genuine Adobe apps.

New Here ,
Jun 24, 2024 Jun 24, 2024

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Hi, I am receiving the above message when trying to use generative fill in photoshop 25.9.1. It has been working fine up until now without any issues.

 

My subscription is via my place of work. My apps are genuine and are installed and updated via the Creative Cloud Desktop tool.

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Community Expert ,
Jun 24, 2024 Jun 24, 2024

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@Kevin31536085fdcy are you enterprise or teams managed? Your admin may need to allow access to the services.

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Community Beginner ,
Feb 12, 2025 Feb 12, 2025

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Enterprise 

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New Here ,
Feb 13, 2025 Feb 13, 2025

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I found out by experiment that it could be a connection issue. I am also on an enterprise account and once I switched my connection to a guest network it worked just fine (just a little slower)

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Adobe Employee ,
Jun 24, 2024 Jun 24, 2024

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Hi @Kevin31536085fdcy , as @Kevin Stohlmeyer said below, it is possible your IT Admin has blocked this feature or not updated it.. check this thread and see if this applies to your situation:

 

https://community.adobe.com/t5/enterprise-teams-discussions/photoshop-beta-not-available-in-creative...

 

Thanks,

Cory - Photoshop Product Manager

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New Here ,
Oct 29, 2024 Oct 29, 2024

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free

 

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Community Beginner ,
Feb 12, 2025 Feb 12, 2025

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Did you ever find a fix to this? I am having the same problem at work. My organization has Enterprise and I have had no issues until now using generative fill, but today this message popped up.

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Community Beginner ,
Feb 12, 2025 Feb 12, 2025

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Ive never had any issues and keep getting this today - did you find a fix??

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Community Beginner ,
Feb 12, 2025 Feb 12, 2025

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Screenshot 2025-02-12 at 22.00.17.pngexpand image

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Community Beginner ,
Feb 12, 2025 Feb 12, 2025

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Looks like a common issue at the moment

 

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New Here ,
Feb 12, 2025 Feb 12, 2025

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please update if you got it fixed

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Community Beginner ,
Feb 13, 2025 Feb 13, 2025

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Hi all - my issues have been resolved. It was an issue Adobe end but believe all sorted now 👌🏻

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Community Beginner ,
Feb 13, 2025 Feb 13, 2025

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Yes, I just tried it and it's working now!

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Community Beginner ,
Feb 13, 2025 Feb 13, 2025

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Thanks for posting this! I had already contacted my IT department thinking it was an issue on our end and my next move was contacting Adobe support. It's good to know they're working on it.

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New Here ,
Feb 12, 2025 Feb 12, 2025

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Same ERROR here!!! I need help!!!

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Community Beginner ,
Feb 13, 2025 Feb 13, 2025

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I think Adobe already fixed the issue. I just checked mine. It is all fine just now.

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New Here ,
Feb 12, 2025 Feb 12, 2025

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i'm having the same problem, please fix it adobeeeeeeeeeeeee

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Community Beginner ,
Feb 12, 2025 Feb 12, 2025

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Same here. I faced the same issue just now. Yesterday was all good.

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New Here ,
Feb 12, 2025 Feb 12, 2025

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same for me

 

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Community Beginner ,
Feb 13, 2025 Feb 13, 2025

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My colleague faced the same thing. So I can say it is Adobe's side problem. Adobe please fix this now!!! 😭

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Community Beginner ,
Feb 13, 2025 Feb 13, 2025

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LATEST

You may check as they already fixed it.

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