Image Display Issue in Outlook on iOS and iPadOS Devices Due to Adobe Metadata
I am writing to bring to your attention an issue we have encountered with the display of images in the Outlook app on iOS and iPadOS devices.
Specifically, images that contain Adobe-specific metadata, particularly when saved using Adobe Photoshop, appear highly pixelated and degraded when viewed in the Outlook app on Apple devices.
Issue Details:
Application Affected: Microsoft Outlook on iOS and iPadOS
Image Processing Tool: Adobe Photoshop (Latest Version)
Metadata Involved: Adobe-specific metadata, including parameters related to progressive rendering and transformation (such as Adobe Photoshop, Adobe Transform, etc.)
Behavior Observed: Images that include this metadata are rendered with significantly lower quality (pixelated) in Outlook on Apple devices, while the same images display correctly on other platforms and in other email clients.
