P: Photoshop 23.0 - cannot open TIF files, generated in other programs

[jazz-y]

Starting from version 22.5.2 Photoshop stopped opening some tif files. The issue is related to a previously discovered vulnerability, the escalation of which, under certain conditions, may lead to arbitrary code execution - Adobe Security Bulletin.

Important: The problem is not with Photoshop, but with third-party software developers who do not keep track of current TIF specifications

A temporary solution to the problem is to convert files in third-party editors that completely update the structure of TIF files (for example, xnView, ImageMagik, etc.); such files can also be converted using the Camera Raw plug-in (via Bridge).

We all hope that Adobe can solve this problem and find a way to bring third-party files to modern standard. But I recommend that you independently contact the developers of programs whose files Photoshop cannot open. Notify them of the problem, recommend to contact @J453 using this community. Jeffrey can provide technical information to developers to solve this problem.

List of apps that have problems (according to your feedback):

• Affinity Photo (no feedback from users, is the problem fixed in 23.0.1)
• Deep Sky Stacker (no feedback from users, is the problem fixed in 23.0.1)
• Pixinxight (no feedback from users, is the problem fixed in 23.0.1)
• tiffs from Department for Environment Food & Rural Affairs
• OrthoVista (a Trimble program)
• Photo from an iPhone saved as a TIFF in Apple Preview
• Ultramap, Vexcel Imaging software
• Agisoft Metashape

There are no problems (or solved):

• GIMP
• ACDSee Photo Studio Ultimate 2018 (solved in PS 23.0.1)
• ACDSee Pro Photo Studio  (solved in PS 23.0.1)
• Portrait Pro Studio Max 18 (solved in PS 23.0.1)
• X-rite i1Profiler (i1Publish) (solved in PS 23.0.1)
• ScanTailor (solved in PS 23.0.1)
• SNS-HDR (solved in PS 23.0.1)
• Capture One  (solved in PS 23.0.1)
• Starnet++ 1.1 (solved in PS 23.0.1)
• Deep Sky Stacker 4.2.6 (possibly depends of the file export settings)
• Acrobat DC
• PatchTool (BabelColor) - issue solved after communication with Adobe staff
• ImageMagik
• XnView 
• Blender
• World Creator 2
• Techsmith Snagit

[akbiswal]

You may be correct. I am not very sure since I got the image from internet.

[Lumigraphics]

:headdesk: There is a security issue. Opening the files could pwn your computer. Adobe is doing the responsible thing here.

[Kristen5D94]

I am unable to open TIFF images created by OrthoVista. Can anyone help?! I tried going back to 22.5.2 and it still doesn't not work. 

[Matt Dunn]

I spent a few day of doing a workaround while I waited to be contacted by an Adobe rep regarding this issue (I would open my TIFF files in image preview on my Mac, then resave them, which would then allow me to open them in PS23).  After speaking with an Adobe rep I was told to download the older version to use until the V23 issues were resolved.  I've done that but now the TIFF files that I had opened and worked on in V23 will now not open in V22?!  These files are for a book I'm putting together so it looks like I'll need to run both versions of PS until this matter is resolved, it's incredibly time consuming and I was told that a fix is still 2 - 3 months away, is this correct?

[Kukurykus]

This one is specific, so might be not fixed, how ever read Photoshop 23.0.1 is now available

Then go through the thread for more details and the solution. Say what other apps you use...

[jazz-y]

The issue has been fixed in update 23.0.1.

Just checked on my files.

[Mohit Goyal]

Hi all,  

We're happy to announce the release of Photoshop 23.0.1. This update includes the fix for this issue. To see the list of all fixed issues, click here

To update Photoshop to 23.0.1, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating  

Let us know if the update resolves the problem for those affected and share your feedback with us.  

Thanks,

Mohit

[Kukurykus]

The question is whether it works like before 22.5.2 or it updates incompatible tiff's while opening?

[theghost]

Thank you for the fix. It seems to resolve my problem (tiffs generated with ScanTailor).

[Verto]

Excellent!

I can open again all the TIFF files created in Capture One and SNS-HDR Pro, in Ps 22 and Ps 23 without problems.

Thank you very much for your help.
Best regards.

[Kristen5D94]

This does not resolve my problem and I'm still unable to open my TIFF images in both 22.5.2 or 23.0.1

[davescm]

It sounds like you need to go to the source of your TIFF images and point out that they appear to be non compliant. As Jeffrey stated earlier a fix was being applied in Photoshop to calculate the missing information, but only where that could be done securely.

What is the source of those TIFFs?

Dave

[simont57689994]

I've let DEFRA know about your update Mohit, so we'll see what happens. Your latest release won't open their TIFFs so they must still have an 'un-checked' box in their TIFF builder somewhere. : )

[HPLHaverhill]

I still can't open my TIFFs in 23.0.1, getting the "can't open because not the right type of document" error message. I can't regenerate these, they were created by a vendor who has already completed the digitization, and we don't have Capture One. I am using Windows 10 and they were produced with Capture One 9 Macintosh.

[Kristen5D94]

These TIFFs are output by OrthoVista (a Trimble program).

[simont57689994]

Hi Kristen, do you mean the DEFRA TIFFs? If so, i'll sling them an email!

[jazz-y]

Try the "convert" command (*.tif to *.tif) from the "imageMagik" package . It supports layers, documents up to 32-bit, and is fast and predictable.
When converting, it completely updates all tags and files in Photoshop open without problems. I used it to convert a lot of color tables for profiling - no problem.

[simont57689994]

Hi Jazz-y,

I couldn't find the 'Convert' comand so just opened my un-openable 32bit TIF in imageMagik and resaved it and it now opens in Photoshop! Thank you so much!

[Kristen5D94]

I'm not sure if they're DEFRA tiffs or not. I create large orthomosaics from raw data. I can gladly send an example if that's helpful. 

[jazz-y]

Oh, I'm sorry. For batch processing of files, I use the command line and legacy version. Anyway, it's good that you found the GUI and were able to solve your problem.

[carlos1587]

In my case, the PS 23.0.1 update has fixed the problem. I can open all kinds of TIFF files. Thanks

[torgeirholm]

FYI: None of the GeoTIFFs from the "Norwegian Mapping and Cadastre Authority" work either. Like someone else said about contacting the Department for Environment Food & Rular Affairs, I'm sure getting a fix to their TIFF export system quickly implemented by a government agency is mostly wishful thinking. And all previously downloaded files still don't work obviously.  We were able to install an older PS version where they work fortunately, but not an ideal workflow.

[J453]

The 23.0.1 update that was released Tuesday night. Please install the update and let us know if you're still encountering any Tiff from a trusted source/application that won't open.

[default32499bf2ksuq]

Yes...same for me, TIFFs from StarNet++ open as previously! Thanks Adobe! John Q

[J453]

@carlos1587 and @default32499bf2ksuq Thanks for confirming that the 23.0.1 update fixed the issue for you and your tiffs.