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P: Photoshop 23.0 - cannot open TIF files, generated in other programs

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Adobe Community Professional ,
Oct 27, 2021 Oct 27, 2021

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Starting from version 22.5.2 Photoshop stopped opening some tif files. The issue is related to a previously discovered vulnerability, the escalation of which, under certain conditions, may lead to arbitrary code execution - Adobe Security Bulletin.

 

Important: The problem is not with Photoshop, but with third-party software developers who do not keep track of current TIF specifications

 

A temporary solution to the problem is to convert files in third-party editors that completely update the structure of TIF files (for example, xnView, ImageMagik, etc.); such files can also be converted using the Camera Raw plug-in (via Bridge).

We all hope that Adobe can solve this problem and find a way to bring third-party files to modern standard. But I recommend that you independently contact the developers of programs whose files Photoshop cannot open. Notify them of the problem, recommend to contact @Jeffrey Tranberry using this community. Jeffrey can provide technical information to developers to solve this problem.

List of apps that have problems (according to your feedback):

 

There are no problems (or solved):

 

Bug Fixed
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macOS, Windows

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correct answers 5 Correct answers

Adobe Employee , Nov 22, 2021 Nov 22, 2021
If you're still having trouble with TIFFs created/saved by software that's still being developed, please share the following information with them: Photoshop’s TIFF parser had a buffer overrun security vulnerability in its synthesized calculation of the Image File Directory entry RowsPerStrip (278). The fix for that was to reject TIFF files that did not provide the required RowsPerStrip (278) entry. Under the rationale that this IFD entry is required, as per the TIFF specification. We have...

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Adobe Community Professional , Nov 11, 2021 Nov 11, 2021
Hi, the Photoshop team has just released version 23.0.1, one of the fixes adresses TIFF files opening, see: Fixed issues in Photoshop In your CC application, go to Help>Search for updates if you do not see it yet. Please report if it fixes your problem.

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Adobe Employee , Nov 10, 2021 Nov 10, 2021
The 23.0.1 update that was released Tuesday night. Please install the update and let us know if you're still encountering any Tiff from a trusted source/application that won't open.

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Mentor , Nov 07, 2021 Nov 07, 2021
The problematic TIF files seem flagged only by the latest releases of Ps. The latest releases of LrC and Bridge have no issue with the TIFs. Here is the workaround I use:  To open a single problematic TIF file (or a few) set Bridge's Camera Raw Preferences>File Handling to 'Automatically open all supported TIFFs'. This will allow Bridge to first invoke Camera Raw before passing to Photoshop. To process many problematic TIF files convert them to a supported format by creating a Bridge Export pres...

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Adobe Employee , Nov 01, 2021 Nov 01, 2021
This change was originally made to reject Tiff files that lacked an attribute which could pose a security risk. Engineering is working on a change to amend that behavior to calculate the missing attribute when not provided, but only under the constraint that the calculation can be made with fidelity and not cause the security vulnerability. For now, you can install the prior version to open tiffs from a trusted source. Install previous versions of your Creative Cloud apps We'll update this t...

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186 Comments
Community Beginner ,
Nov 08, 2021 Nov 08, 2021

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You may be correct. I am not very sure since I got the image from internet.

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Adobe Community Professional ,
Nov 08, 2021 Nov 08, 2021

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:headdesk: There is a security issue. Opening the files could pwn your computer. Adobe is doing the responsible thing here.

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New Here ,
Nov 09, 2021 Nov 09, 2021

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I am unable to open TIFF images created by OrthoVista. Can anyone help?! I tried going back to 22.5.2 and it still doesn't not work. 

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New Here ,
Nov 09, 2021 Nov 09, 2021

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I spent a few day of doing a workaround while I waited to be contacted by an Adobe rep regarding this issue (I would open my TIFF files in image preview on my Mac, then resave them, which would then allow me to open them in PS23).  After speaking with an Adobe rep I was told to download the older version to use until the V23 issues were resolved.  I've done that but now the TIFF files that I had opened and worked on in V23 will now not open in V22?!  These files are for a book I'm putting together so it looks like I'll need to run both versions of PS until this matter is resolved, it's incredibly time consuming and I was told that a fix is still 2 - 3 months away, is this correct?

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Adobe Community Professional ,
Nov 09, 2021 Nov 09, 2021

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This one is specific, so might be not fixed, how ever read Photoshop 23.0.1 is now available

Then go through the thread for more details and the solution. Say what other apps you use...

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Adobe Community Professional ,
Nov 09, 2021 Nov 09, 2021

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The issue has been fixed in update 23.0.1.

Just checked on my files.

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Adobe Employee ,
Nov 10, 2021 Nov 10, 2021

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Hi all,  

 

We're happy to announce the release of Photoshop 23.0.1. This update includes the fix for this issue. To see the list of all fixed issues, click here

 

To update Photoshop to 23.0.1, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating  

 

Let us know if the update resolves the problem for those affected and share your feedback with us.  

 

Thanks,

Mohit

Bug Fixed

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Adobe Community Professional ,
Nov 10, 2021 Nov 10, 2021

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The question is whether it works like before 22.5.2 or it updates incompatible tiff's while opening?

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New Here ,
Nov 10, 2021 Nov 10, 2021

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Thank you for the fix. It seems to resolve my problem (tiffs generated with ScanTailor).

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Explorer ,
Nov 10, 2021 Nov 10, 2021

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Excellent!

I can open again all the TIFF files created in Capture One and SNS-HDR Pro, in Ps 22 and Ps 23 without problems.

Thank you very much for your help.
Best regards.

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New Here ,
Nov 10, 2021 Nov 10, 2021

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This does not resolve my problem and I'm still unable to open my TIFF images in both 22.5.2 or 23.0.1

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Adobe Community Professional ,
Nov 10, 2021 Nov 10, 2021

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It sounds like you need to go to the source of your TIFF images and point out that they appear to be non compliant. As Jeffrey stated earlier a fix was being applied in Photoshop to calculate the missing information, but only where that could be done securely.

What is the source of those TIFFs?

Dave

 

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New Here ,
Nov 10, 2021 Nov 10, 2021

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I've let DEFRA know about your update Mohit, so we'll see what happens. Your latest release won't open their TIFFs so they must still have an 'un-checked' box in their TIFF builder somewhere. : )

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Explorer ,
Nov 10, 2021 Nov 10, 2021

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I still can't open my TIFFs in 23.0.1, getting the "can't open because not the right type of document" error message. I can't regenerate these, they were created by a vendor who has already completed the digitization, and we don't have Capture One. I am using Windows 10 and they were produced with Capture One 9 Macintosh.

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New Here ,
Nov 10, 2021 Nov 10, 2021

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These TIFFs are output by OrthoVista (a Trimble program).

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New Here ,
Nov 10, 2021 Nov 10, 2021

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Hi Kristen, do you mean the DEFRA TIFFs? If so, i'll sling them an email!

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Adobe Community Professional ,
Nov 10, 2021 Nov 10, 2021

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Try the "convert" command (*.tif to *.tif) from the "imageMagik" package . It supports layers, documents up to 32-bit, and is fast and predictable.
When converting, it completely updates all tags and files in Photoshop open without problems. I used it to convert a lot of color tables for profiling - no problem.

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New Here ,
Nov 10, 2021 Nov 10, 2021

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Hi Jazz-y,

I couldn't find the 'Convert' comand so just opened my un-openable 32bit TIF in imageMagik and resaved it and it now opens in Photoshop! Thank you so much!

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New Here ,
Nov 10, 2021 Nov 10, 2021

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I'm not sure if they're DEFRA tiffs or not. I create large orthomosaics from raw data. I can gladly send an example if that's helpful. 

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Adobe Community Professional ,
Nov 10, 2021 Nov 10, 2021

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Oh, I'm sorry. For batch processing of files, I use the command line and legacy version. Anyway, it's good that you found the GUI and were able to solve your problem.

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Community Beginner ,
Nov 10, 2021 Nov 10, 2021

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In my case, the PS 23.0.1 update has fixed the problem. I can open all kinds of TIFF files. Thanks

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Explorer ,
Nov 10, 2021 Nov 10, 2021

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FYI: None of the GeoTIFFs from the "Norwegian Mapping and Cadastre Authority" work either. Like someone else said about contacting the Department for Environment Food & Rular Affairs, I'm sure getting a fix to their TIFF export system quickly implemented by a government agency is mostly wishful thinking. And all previously downloaded files still don't work obviously.  We were able to install an older PS version where they work fortunately, but not an ideal workflow.

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Adobe Employee ,
Nov 10, 2021 Nov 10, 2021

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The 23.0.1 update that was released Tuesday night. Please install the update and let us know if you're still encountering any Tiff from a trusted source/application that won't open.


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Nov 10, 2021 Nov 10, 2021

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Yes...same for me, TIFFs from StarNet++ open as previously! Thanks Adobe! John Q

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Adobe Employee ,
Nov 10, 2021 Nov 10, 2021

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@carlos1587 and @default32499bf2ksuq Thanks for confirming that the 23.0.1 update fixed the issue for you and your tiffs.


Senior Product Manager - Customer Advocacy - Digital Imaging

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