P: Program error when saving, lag when zooming, changes not reflecting in document window (macOS)

[FeedbackCommunityMember]

Since the 22.1 update, MAJOR bugs:

- ‘could not save because of a program error’ when saving, work around: hiding a few layers or folders.

- major lag when zooming in

- actions and changes delay in showing, to the point where they never show up - once I close the document and quit Photoshop and go back in the changes are  visible.

what’s going on??

Working on MacBook Pro 2017 (8g memory) running Big Sur 

[FeedbackCommunityMember]

Hello my PS just updated yesterday to the new 22.0 (2021) and today I got this error every time I open files and when I try to save them. Preview of the file also keeps vanishing.

I tried doing what Adobe recommends and the only thing that worked for me was to reset all preferences (first I backed them up by copying entire folder somewhere on my computer)

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#UpdateGraphicsDriver

(STEP 5 worked for me)

So I just spent over an hour trying to fix this so I decided to post this for anyone else who may be having the same problem. 

PS has anyone upgraded to Mac Big Sur? I'm worried things won't work properly (like my old Illustrator CS6 no longer works after updating my OS so now I have to pay for it)

Mac catalina

I have over 3 TB space on my mac

[FeedbackCommunityMember]

I cannot save my files all of a sudden. I have uninstalled and reinstalled PS but still get same error message. I have also gone into Preferences and unselected graphics Processor and this has not worked either. Please advise what to do. Thank you.

[FeedbackCommunityMember]

Same here. (mbp 2017, 8 ram, bigsur)

[drounding]

I have this issue as well on Windows 10 - as well as other text issues in this new release (v22.1.0). I've reverted back to 2020 (v21.2.4)

[brucekorb]

@JeffreyTranberry

I am willing and can send you another .PSD file that evidences the problem straight away. I worked around the issues on a previous image, but this one is straight up stupid. I'm trying to content aware fill a tiny sliver in the corner. 

``Could not complete your request because of a program error.''

 over and over. No obvious solution this time. My version is PS 22.1.0 my system is iMac Big Sur OS/X 11.1 w/ 48GB RAM and terabytes of free disk space. The image is 8 layer stack of 45MPix each.

P.S. I am willing to take a debug image of PhotoShop.

P.P.S. PhotoShop has crashed my Mac twice now. Both times, I've forwarded the crash dump info to Apple. Please contact Apple for further information.

[Andrew_Sender]

Hi @bkorb while we are inviting you to the Program Error PreRelease version. Can you try re-installing version 22.0.1 in the mean time?  Here is the link to the re-install instructions: https://helpx.adobe.com/download-install/using/install-previous-version.html

[Andrew_Sender]

Hi @Drounding thank you for informing us of the text issue you are having.  Would you like to be invited to our PreRelease program.  This would be an updated version of Photoshop with most likely a fix to your issue.

[Andrew_Sender]

Hi *karlis dovnorovics  Can you try re-installing version 22.0.1 in the mean time?  Here is the link to the re-install instructions: https://helpx.adobe.com/download-install/using/install-previous-version.html

Additionally, would you like to participate in our PreRelease program?  It would be the latest Photoshop with a fix to your issue.

[Andrew_Sender]

Hi @Sarah Shelmidine and *Tyler Bainbridge 

We're sorry for the issue and frustration you are enduring.  Can you try re-installing version 22.0.1 in the mean time?  Here is the link to the re-install instructions: https://helpx.adobe.com/download-install/using/install-previous-version.html

Additionally, would you like to participate in our PreRelease program?  It would be the latest Photoshop with a fix to your issue.

[Andrew_Sender]

Hi @Sarah Shelmidine , I apologize for not seeing this messge prior to my comment.  Jeff and I will be following up for the invites.  As suggested before, please do try re-installing 22.0.1 in the meantime.

[Andrew_Sender]

Hi *terriegray and *kiprich5 

We're sorry for the issue and frustration you are enduring. While we are inviting you to the Program Error PreRelease version. Can you try re-installing version 22.0.1 in the mean time?  Here is the link to the re-install instructions: https://helpx.adobe.com/download-install/using/install-previous-version.html

[drounding]

@Andrew_Sender yes I would like to try the prerelease. 

[Huxley5FF6]

Hi @andrew_sender if there is any way I could be added to the Program Error PreRelease version also that would be much appreciated. Thanks

[brucekorb]

@JeffreyTranberry 

Here is a panic report being sent to Apple. This happens only while running the latest PS, so both Apple has a bug and you-all are doing something you probably shouldn't be doing. This is my *third* panic. Again, it only happens while running PS 22.1.0.

panic(cpu 1 caller 0xffffff802096ea25): userspace watchdog timeout: no successful checkins from com.apple.logd in 120 seconds

service returned not alive with context : unresponsive dispatch queue(s): com.apple.firehose.io-wl 

service: com.apple.logd, total successful checkins since wake (10010 seconds ago): 990, last successful checkin: 120 seconds ago

service: com.apple.WindowServer, total successful checkins since wake (10010 seconds ago): 992, last successful checkin: 100 seconds ago

Backtrace (CPU 1), Frame : Return Address

0xffffffb559da3670 : 0xffffff801d6b9aed 

0xffffffb559da36c0 : 0xffffff801d7fc6e3 

0xffffffb559da3700 : 0xffffff801d7ecd1a 

0xffffffb559da3750 : 0xffffff801d65ea2f 

0xffffffb559da3770 : 0xffffff801d6b938d 

0xffffffb559da3890 : 0xffffff801d6b9678 

0xffffffb559da3900 : 0xffffff801debe434 

0xffffffb559da3970 : 0xffffff802096ea25 

0xffffffb559da3980 : 0xffffff802096e678 

0xffffffb559da39a0 : 0xffffff801de4569e 

0xffffffb559da39f0 : 0xffffff802096dab4 

0xffffffb559da3b20 : 0xffffff801de4f86b 

0xffffffb559da3c80 : 0xffffff801d7a7d81 

0xffffffb559da3d90 : 0xffffff801d6bf0e7 

0xffffffb559da3e00 : 0xffffff801d695905 

0xffffffb559da3e60 : 0xffffff801d6ad012 

0xffffffb559da3ef0 : 0xffffff801d7d0ec3 

0xffffffb559da3fa0 : 0xffffff801d65f216 

      Kernel Extensions in backtrace:

         com.apple.driver.watchdog(1.0)[7AE04EA4-D026-39A0-B2D5-5C9E4EE72967]@0xffffff802096d000->0xffffff802096efff

Process name corresponding to current thread: watchdogd

Mac OS version:

20C69

Kernel version:

Darwin Kernel Version 20.2.0: Wed Dec  2 20:39:59 PST 2020; root:xnu-7195.60.75~1/RELEASE_X86_64

Kernel UUID: 82E2050C-5936-3D24-AD3B-EC4EC5C09E11

KernelCache slide: 0x000000001d400000

KernelCache base:  0xffffff801d600000

Kernel slide:      0x000000001d410000

Kernel text base:  0xffffff801d610000

__HIB  text base: 0xffffff801d500000

System model name: iMac18,3 (Mac-BE088AF8C5EB4FA2)

System shutdown begun: NO

Panic diags file available: YES (0x0)

Hibernation exit count: 0

System uptime in nanoseconds: 16171297015186

Last Sleep:           absolute           base_tsc          base_nano

  Uptime  : 0x00000eb52c6a07b5

  Sleep   : 0x00000598958e2c31 0x00000000adeb1714 0x0000058ae99a5077

  Wake    : 0x000005989a2528a9 0x00000000ae0a4654 0x000005989905cae2

last started kext at 16111383831770: >usb.!UUserHCI 1 (addr 0xffffff7fbdf9d000, size 98304)

last stopped kext at 6223459364269: >usb.!UUserHCI 1 (addr 0xffffff7fbdf9d000, size 98304)

loaded kexts:

>usb.!UUserHCI 1

@filesystems.smbfs 3.4.1

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@kext.AMDRadeonX4000 4.0.2

@kext.AMDRadeonServiceManager 4.0.2

>!AGraphicsDevicePolicy 6.2.2

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>pmtelemetry 1

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[FeedbackCommunityMember]

Today I experienced a software error while saving.

I got around it by hiding all layers except the background.

(as suggested here: https://community.adobe.com/t5/photoshop/quot-can-t-save-file-due-to-program-error-quot/td-p/9691658... )

Pohotoshop 22.1.0

MacoBook Pro 16" 2019 OS 10.15.5

[FeedbackCommunityMember]

Hi,

I recently downloaded Adobe photoshop 2021 and have since experienced major problems with it.

I downloaded it as part of the creative suite 2021 edition.

I have been having problems saving my work files where it will often come up with the message ' Could not save ( file name) because of a program error.'

I tried to find a solution online and nothing has resolved this issue.

There was a suggestion to go to 'Preference' > 'performance' and then untick the box 'Graphic processor' followed by quitting Photoshop and starting the program again. I did this and managed to save my work or stages of my work, and then the problem arises again.

The other solution I keep seeing online is to uninstall the program, in my case, uninstall the Creative suite and install again.

As well as this error, Photoshop occasionally unexpectedly shuts down mid way through work.

I really need a solution as this is very frustrating and disappointing.

I have included a screenshot of the caption that keeps showing up.

Please could you let me know what I should do and if this can be resolved.

Thanks

Mary

[FeedbackCommunityMember]

If I use smart object or any special things I can't safe my project anymore. I need to remove that layer before saving and then it does work. It is very annoying because there is a lot I can't use.

[edie.m.w.]

@JeffreyTranberry Yes sign me up for Would you be willing to help us by testing this build and providing us additional logging that's generated?

[FeedbackCommunityMember]

I’m having the same issue... MacBook Air 2018... badly stuck for a solution 

[Andrew_Sender]

Hi @EMW , I've added you to our list of invites.  And yes, there will be a diagnostic plugin included.

[Andrew_Sender]

Thank you @Drounding .  I'll add you to the list of invites now.

[Andrew_Sender]

Hi *itseimearslife ,

We're sorry for the issue and frustration you are enduring.  Can you try re-installing version 22.0.1 in the mean time?  Here is the link to the re-install instructions: https://helpx.adobe.com/download-install/using/install-previous-version.html

Additionally, would you like to participate in our PreRelease program?  It would be the latest Photoshop with a fix to your issue.

[Andrew_Sender]

@hulkdzn absolutely!  I added you just now.

[Andrew_Sender]

Hi @Lance023 ,

We're sorry for the issue and frustration you are enduring.  Can you try re-installing version 22.0.1 in the mean time?  Here is the link to the re-install instructions: https://helpx.adobe.com/download-install/using/install-previous-version.html

Additionally, would you like to participate in our PreRelease program?  It would be the latest Photoshop with a fix to your issue.

[Andrew_Sender]

Hi *pjm1a ,

We're sorry for the issue and frustration you are enduring.  Can you also try re-installing version 22.0.1 in the mean time?  Here is the link to the re-install instructions: https://helpx.adobe.com/download-install/using/install-previous-version.html

Additionally, would you like to participate in our PreRelease program?  It would be the latest Photoshop with a fix to your issue.