P: Program error when saving, lag when zooming, changes not reflecting in document window (macOS)

[FeedbackCommunityMember]

Since the 22.1 update, MAJOR bugs:

- ‘could not save because of a program error’ when saving, work around: hiding a few layers or folders.

- major lag when zooming in

- actions and changes delay in showing, to the point where they never show up - once I close the document and quit Photoshop and go back in the changes are  visible.

what’s going on??

Working on MacBook Pro 2017 (8g memory) running Big Sur 

[FeedbackCommunityMember]

I have had the exact same issue. Sometimes if I restart photoshop it will work correctly for the first 1 or 2 saves. Otherwise I saw somewhere else that by unchecking all other layers, except the background, you can save. This has worked for me but is obviously annoying as all hell with files that have many layers. I hope this gets fixed. 

[FeedbackCommunityMember]

Same problem here. Following this thread.

Note: I can still save my work if I hide the top layer/all the layers.

[FeedbackCommunityMember]

Same problem, windows 10 and ps 2021.

[FeedbackCommunityMember]

When trying to save a psd file, I get a message 'cannot save due to program error'. 

[FeedbackCommunityMember]

same problem! Cannot save any of my work since updating to 2021

[Miranda_Panda]

@JeffreyTranberry since the newest update I've been having this issue. It seems to be only PSDC files not local. I also can not export image, copy any work done on the file to a new one, or save as local or vise versa. I turned Generator off and it helped for a bit but started back up again when saved as cloud. I also did a insane work around which works about 40% of the time. 

[FeedbackCommunityMember]

@wiliamjk Could you send me a copy of the problematic file? This would help us to triage. Sympa@adobe.com Thanks, Sympa. 

[Wiliam Jose Koester]

I've just sent it to your e-mail!

[FeedbackCommunityMember]

It's been this way for me since December 13th for me, and I was working on Photoshop renders for my Industrial Design finals in college, which stinks.  

Here are my specs:

- Apple MacBook Air 2015

- MacOS Big Sur 11.0.1

- Adobe Photoshop 2021 

[ukmdb]

Same problem running latest version and latest version of Windows with all up to date drivers.

I work mainly from Lightroom , create a duplicate copy and import edit into Photoshop.

Unable to save files, unable to flatten layers, This is a piss take when you spend a good hour on a piece of work and unable to save.

One work around I found, if this is how anyone else works is.

1. In lightroom, make another duplicate copy and edit that in Photoshop.
2. Now, you cannot select the layers you was working on and copy into the new import as you will get the same error,
3. Instead, highlight your layers and using the move tool drag them over to the new imported image and align them back up.
4. Now you will be able to save the file as normal.

My system if this helps anyone.

• Adobe Photoshop Version: 22.1.0 20201125.r.94 2020/11/25: 4b16c876033  x64
• Number of Launches: 93
• Operating System: Windows 10 64-bit
• Version: 10 or greater 10.0.18362.1110
• System architecture: AMD CPU Family:15, Model:1, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
• Physical processor count: 16
• Logical processor count: 32
• Processor speed: 3493 MHz
• Built-in memory: 32696 MB
• Free memory: 17965 MB
• Memory available to Photoshop: 29941 MB
• Memory used by Photoshop: 60 %
• ACP.local Status:
•  - SDK Version: 1.34.1
•  - Core Sync Status: Reachable and compatible
•  - Core Sync Running: 4.3.71.1
•  - Min Core Sync Required: 4.3.28.24
• ACPL Cache Config:
•  - Time to Live: 5184000 seconds
•  - Max Size: 20480 MB
•  - Purge Percentage: 50%
•  - Threshold Percentage: 85%
•  - Purge Interval: 60 seconds
• Live Edit Client SDK Version: 3.77.11
• Native GPU: Disabled.
• Manta Canvas: Enabled.
• Alias Layers: Disabled.
• Modifier Palette: Enabled.
• Highbeam: Disabled.
• Image tile size: 1028K
• Image cache levels: 4
• Font Preview: Medium
• TextComposer: Latin
• "2.1"
• glgpu[0].IsIntegratedGLGPU=0
• glgpu[0].GLMemoryMB=8011
• glgpu[0].GLName="GeForce RTX 2070 SUPER/PCIe/SSE2"
• glgpu[0].GLVendor="NVIDIA"
• glgpu[0].GLDriverVersion="27.21.14.5638"
• glgpu[0].GLDriver="C:\Windows\System32\DriverStore\FileRepository\nvddsi.inf_amd64_adb04b114014caa9\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvddsi.inf_amd64_adb04b114014caa9\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvddsi.inf_amd64_adb04b114014caa9\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvddsi.inf_amd64_adb04b114014caa9\nvldumdx.dll"
• glgpu[0].GLDriverDate="20200914000000.000000-000"
• glgpu[0].GLRenderer="GeForce RTX 2070 SUPER/PCIe/SSE2"
• glgpu[0].HasGLNPOTSupport=1
• glgpu[0].CanCompileProgramGLSL=1
• glgpu[0].GLFrameBufferOK=1
• clgpu[0].CLPlatformVersion="OpenCL 1.2 CUDA"
• clgpu[0].CLDeviceVersion="1.2"
• clgpu[0].IsIntegratedCLGPU=0
• clgpu[0].CLMemoryMB=8589
• clgpu[0].CLName="GeForce RTX 2070 SUPER"
• clgpu[0].CLVendor="NVIDIA"
• clgpu[0].CLBandwidth=3.680000e+11
• clgpu[0].CLCompute=3775.294473
• clgpu[0].CLRawDeviceName=GeForce RTX 2070 SUPER
• clgpu[0].CLRawDeviceVendor=NVIDIA Corporation
• clgpu[0].CLRawPlatformName=NVIDIA CUDA
• clgpu[0].CLRawPlatformVendor=NVIDIA Corporation
• nativegpu[0].NativeName="7812:NVIDIA GeForce RTX 2070 SUPER"
• License Type: Subscription

[FeedbackCommunityMember]

SAME! I just relaunched Photoshop 2020 and opened the file, turned on all my layers and saved... Voila... it worked... I certainly hope that's not a sign that 2020 is better than 2021!!!

[FeedbackCommunityMember]

I just opened PS this evening to work on some images.  Haven't used PS in a few weeks so I guess it updated since the last time I used it.  I am also getting a Program Error and can not flatten any layers or save.  Extremely frustrating. Help!

[FeedbackCommunityMember]

My "generator" is not enabled and this all of a sudden started becoming an issue for me. How can I fix this?! Please help.... I have so many albums to finish editing! 

[FeedbackCommunityMember]

@Joe Ehrhardt I did this and it worked for me but isn't 16 bit better with more color saved? It is not letting me go back in and convert to 16 bit. 

[FeedbackCommunityMember]

*david_crow_7047868 

Thank you so very much! I had tried everything suggested from the Adobe support community-- nothing worked. I had to restart the same design after losing it four times! 

[Cheerful_MarshmallowB82D]

When editing photos, it is often very advantageous to work with 16 bit. Especially when editing underexposed raw files or photos have gradients that lead to so-called bandings.

I see two important things:

1. If I can no longer save my file due to some error, I prefer to have an 8 bit version than none at all. Usually it is not the original photo but a processing copy.

2. In the end, a JPG file will usually be created for customers uses - digitally on the Internet or for printed matter. JPG files are ONLY 8 bit anyway.

The processing process is therefore decisive. With 16 bit I have a greater color depth (bit depth) - that is certainly an advantage but not always absolutely necessary. The output file will be an 8 bit JPG file at the end.

I hope this helped you.

[tskogrand]

I have a Mac Pro late 2013, with a graphic card: AMD FirePro D500 3 GB. After upgrading to Big Sur 11.1 this morning, the computer cannot open photoshop files anymore. I need photoshop for my daily work, so I am a bit stressed out here ... 🙂

[FeedbackCommunityMember]

Since the update/upgrade of PS when I am making changes to files and using templated files that worked fine a week ago I am not getting a could not save because of a program error message. I have used the work around of saving down to an 8 bit color but that isn't working in every case. Newly created files seem to be saving okay but making changes to older files seems to net this error.  I don't believe this is a memory problem as it just started after the newest PS release. It seems like this is a problem for other users too? Is there a fix for this issue?

[FeedbackCommunityMember]

Since installing the Big Sur Mac OS, I cannot save any live docs in PS – updated to V22 this morning ... aparently, V21.4 is better and more stable? Can anyone confirm/deny, please?

[J453]

What is the behavior or exact error that you see that you can't save?

[EarthImages]

There are a lot of us having this problem.  Hopefully, the Adobe engineers are giving this issue a high priority.

[J453]

Do you get a program error? Or some other error?

[tskogrand]

Hello Jeffrey, I get the «Could not complete your request because of a program error». I have discussed the problem with Adobe Care on twitter this afternoon: They recommended that I downgrade Photoshop to the previous version, and use that until the product team has found a fix to the problem – it seems to be a bug in the latest Photoshop update. Anyway, while waiting for that I downgraded, and the problem is gone. 

[FeedbackCommunityMember]

I am having the same issue. I am on windows 10 working with cc 2021 I have a photoshop design I have been working on for weeks now and the last week this error message has come up and I haven't been able to save any of my work. This didn't help my fix the problem. 

[Cheerful_MarshmallowB82D]

If your image is 16 bit then change it to 8 bit. That solved the problem in my case without losing anything of my work