P: Remove Tool Not Working Update 24.6

[josetphoto]

I just updated Photoshop and the Remove Tool is not working and it has a black smudge whereever I paint the effect, hope if it's a bug then it gets fixed soon...thanks and if you have any solution then please help

[MeredithStotzner]

Hello - Photoshop team here.
@josetphoto @Dawn26748925htc0 
Thank you for letting us know about the issue you'e experiencing.
We have not been able to reproduce this at HQ yet. It would help us to know more about your system and when(if) the behavior changed from good-results to the yucky smudge.

1. Could you please paste your System Info (Help > System Info... [Copy]) into a direct message to me or send to me by email?  meredith. at. Adobe  dot. com

2. Did the Remove Tool used to work? If so, what build did you first see the bad behavior? 
   If possible, copy the first line from System Info that looks like this: Adobe Photoshop Version: 24.7.0 20230612.m.2205 
   please note if you are using or have used the Photoshop Beta.

3. What is the color mode/bit depth of your file. (Example: RGB/8 - as shown in the document name tab at the top of your image.)

4. Does it still occur if Preferences > Image Processing > Remove Tool Processing =  More Stable?
   ( I see that does not solve the issue for @Dawn26748925htc0 )

Thank you for your assistance!
Meredith

[Jqqerry]

@NellPSmageI'm not much different from you
win10 ryzen5900x 2070s
win10 ryzen 7900x 4080
win10 intel 13700 3080
EveryPC driver version is latest studio driver..

Also, I don't use "more stable" in options. 

[NellPSmage]

@Jqqerry 

Okay I am going to try studio drivers for now , previously all the drivers I have been using were the " game-ready " type . 

[gthull644]

Should have said that this is using the latest version of 24.6 and also the latest beta version. Graphics driver is 31.0.15.3623, the latest. Windows 11 GTX 1650.

Spent another 90 minutes with support yesterday who still refuse to escalate it. What is dissapointing is that an Adobe employee started replying on this thread but has now disappeared.

[reandn]

This is the point that I start wondering if it might be good to reach out to industry bloggers.  (It would be a different matter if A. had been forthright about this situation instead of putting the effort and responsibility on us, when there's clearly a glitch.  I mean, I haven't really put 24.5 to the test, but it came up with the brush, did a simple remove, and didn't crash my program.  None of those things have happened before.  So they clearly did have a working version on my machine (and others).

[josetphoto]

Thanks a lot, I see if it works with the option that you've recommend and if not then I'll email you as soon as possible, thanks 🙏🏽 again

[josetphoto]

Thanks so much, Meredith..I have to do the option of changing the preferences to more stable and quitting and reopening Photoshop and it worked...Thanks again 

[NellPSmage]

@MeredithStotzner 

We have others who are also having the same problem , would you be so kind to look into this , we have opened a topic here .

https://community.adobe.com/t5/photoshop-ecosystem-bugs/remove-tool-gives-me-a-program-error/idi-p/1...

We have done countles driver reinstallation , different os , different pc , different updates,  reset preference , setting remove tool to more stable , none of the option ever work . The only edition that is working for us is 24.5 beta , every other version is giving us an error 

https://community.adobe.com/t5/photoshop-ecosystem-bugs/remove-tool-gives-me-a-program-error/idi-p/1...

[CShubert]

Hi everyone, for those of you with AMD CPUs, could you share which models are effected?  AMD Ryzen 3000, 7000, etc?  The team is looking into any commonality.

[reandn]

AMD Ryzen 5 3600 6-Core Processor 3.59 GHz

[virgilios140378]

AMD Ryzen 9 3900X 12-Core Processor

[AileenHH1993]

AMD Ryzen 5 3600 6-Core Processor 3.59 GHz

[A303265070ve2]

AMD Ryzen 5 3600 6-Core Processor 3.59 GHz

[Frank_shanghai]

I've noticed that while using the removal tool in the latest version24.6.0 of Photoshop, it often produces errors. After using the removal tool, color blocks are left on the screen. This issue also exists in the beta version of Photoshop. Before this update of Photoshop and the Photoshop beta version, I didn't encounter this problem when using the remove tool in the beta version.

Has anyone else experienced the same problem? I'm hoping to find a solution.

[mglush]

I don't have a direct answer for you, but I found this post and thought you might be interested in it-- https://community.adobe.com/t5/photoshop-ecosystem-bugs/remove-tool-gives-me-a-program-error/idi-p/1...

Let us know if this helps, or if the problem persists.

Michelle

[Manuel25116822d2l5]

AMD Ryzen 7 3700X 8-Core Processor 3.59 GHz

[gthull644]

AMD Ryzen 7 3700X 8-Core Processor, 3593 Mhz, 8 Core

[CShubert]

@Dawn26748925htc0  curious if you restarted Ps after selecting More Stable?

[CShubert]

@josetphoto checking to make sure you restarted Ps after the change to your preferences?

[Frank_shanghai]

thanks, but this is not the problem i encourted.

[Frank_shanghai]

[Frank_shanghai]

When I use the removal tool, it leaves such color blocks on the screen

[NellPSmage]

yes as one of the person who has problem , I am using ryzen 3000s CPU .

The be more specific , both of the desktop I had have Ryzen CPU 3900x and 3950x 

I have tried over 10 different version of Nvidia drivers both gaming and studio and still getting the same program error . 

However in Photoshop 24.5 beta , remove tools work perfectly fine for me . Any other subsequent update and version failed to work , this including the latest Photoshop beta 24.7 and non beta 24.6.

[A303265070ve2]

@NellPSmageWe do know that the Remove Tool was working perfectly in Photoshop Beta 24.5 even on those using Ryzen CPUs (although it doesn't work on some Macs either). What is puzzling is why the Remove Tool does not work on the stable 24.5 version onward..

[NellPSmage]

Looks like there is a clearer pattern now , a large majority of us who has issues are using Ryzen 3000 CPUs .

3600 , 3700X  , 3900X , 3950X .. etc